Real Property Management Metro

PLEASE READ. If you’re renting a property or using this company to manage be aware of a few things. I work as a contractor and besides the overall neglect and terrible attention paid to the tenant and property owner home and outdoors these people conducted illegal work on this property. RPM sent a man to our house to «maintain» our outdoors. This man did not carry a drivers license (verbally admitted when asked), did not have a MHIC license after stating he was a subcontractor and brought his wife to our property in an unmarked unlettered vehicle that ended up breaking down in our driveway more than once. On top of that did not know how to mow the lawn as he would only come when we begged RPM to send someone when on numerous occasions it would reach over a foot in height. This was relevant to the weeds 4ft in height growing through the patio as well.(see pictures)
Refer to attached pictures that display a tree (common name princess tree) that was growing around our a/​c units and up the side of the house. We called numerous times in fear the damage it could case to the owners house. We would put in numerous work orders and when asked for an email confirmation (because it’s 2015) we were told that we’d get a call back with a number (useless unless you recorded the call). When they did ever call back it would be at irregular hours late at night from their call centers. Needless to say but other than photo evidence they made it very easy for them to make sure they were never held responsible.
To any owners out there, know that they will lower your property value through damages and use this as a catalyst to charge order tenants for unreasonable things. To tenants know that if you rent from a property with RPM TAKE PICTURES AND RECORD EVERYTHING FROM START TO FINISH. Or like our recent deposit refund shows they’ll add vague, poorly written charges that by law they don’t have to tell what it’s for. Please review other sites like BBB and Rip off report for a shocking amount of other incidents.

This company is TERRIBLE. I have been waiting for 3 years (our entire lease) to write this. Please enjoy the photos of the dead bugs and filth we moved into on day one (they tried to deduct money from our security deposit for repairs — thankfully we took these pictures at move in!). One winter, our heater stopped working, and RPM told us to go buy our own space heaters until they could replace our heater a week and a half later. The first summer, we never got our pool passes and when we said we would withhold rent until we received them, they threatened to evict us. In turn, I found out that our apartment had never legally been rented or inspected by the county, and that if I reported them, we would be entitled to 3x the amount we paid in rent plus all legal fees. Future tenants, you may find this site useful:
. We had collections come to our house because our landlord never paid her HOA fees (aka why we never go our pool passes). No one at RPM answers emails, and if you go to the office, they will refuse to speak to you (actually happened). Even though the landlord was responsible for all repairs, RPM asked us to fix our own toilet. Repairs they did make took week (s) to be completed. I could go on, but these stories are enough for one Unilocal rant.
Guess what RPM: when you require tenants to have good credit scores, you’re going to get tenants who know their legal rights. And they will win every single legal fight against you, every single time. Maybe you should invest more time and money into supporting your employees so that they can do their jobs. Tenants, if you need free legal consult to fight RPM, the state of Maryland offers it for free:
. Landlords, I don’t know how cheap this service is compared to other property managers, but if you care about your property or your rental income, don’t use this company.

We’ve owned rental properties for a number of years and have always used these as passive income electing to utilize property managers so we do not have to worry about the day-​to-​day types of problems that arise.
Our experience with RPM was by far the worst experience we’ve ever had in more than 20 years in the industry. Their leader (not sure of his title) Moananui Haretuku («Mo“0 is incredibly unprofessional. He was consistently rude, impossible to get him to respond to communications, and more or less disappeared once a contract was signed.
The person responsible for our rental property, Scarlett Davis, was not suited to manage properties. Our tenants had a couple minor issues and each time resolution took more than 30 days to resolve. It got to the point where the tenants had to contact us directly to try and bring things to resolution. We’ve never had to deal with this before. When I asked Scarlett why things were not being done she would just blame the company for not giving her the resources she needed to be successful.
Their salesperson, Tammy Kelley, was very friendly up until we were under contract and was then completely unwilling to help.
We had to finish our year contract with RPM but will never again consider them for any of our rental properties.
Rental owners beware!

As a tenant, I was very pleased with RPM’s overall management of the property. Their whole team was courteous, professional, and competent, all the way down to the vendors that were dispatched to my home to handle repairs and maintenance!