The Audio Connection

Bought a remote starter for my parents for Christmas. Steve was awesome and gave me the box so I could wrap it as a gift. Had the install done today. They were courteous, friendly, knowledgeable. I requested a time for the work to be done and they finished early! Explained the operation to my mom. I can’t say enough good things about them! Will definitely return.

Incompetent. Created a short to ground in the airbag while installing the remote starter. Refused to admit and take responsibility. Now I am stuck with the airbag light on, and car won’t pass inspection.

I went to The Audio Connection in Columbia where I had a remote car starter installed. I purchased their Groupon special for a basic remote starter, but they also offer a 2-​way remote starter upgrade that I really wanted. When I came in for my appointment and mentioned about wanting the upgrade, they didn’t have anymore in their store inventory. But Greg called the other two stores to see if they had one they could deliver that day — good thing there was one available because I drove all the way from VA that day! Within a few hours, earlier than expected, I received a call as I was out at Starbucks waiting, that my car was ready. The shop was apparently understaffed when I arrived due to an employee calling out sick, so it left an impression when my car was finished earlier than expected. Greg was very friendly and helpful. So far I’m very happy with my purchase and the service I received. I’d definitely recommend them!

I had a great experience at the Audio Connection in Columbia, MD and I would highly recommend this place! This was my second experience and it was so good that I wanted to submit a review. My first visit was back in December 2014. I had two remotes to my remote starter and both of them stopped working. The first remote the guy told me it was «damaged» and he couldn’t service it for no cost. He took a look at the second remote and after tinkering with it for a bit he was able to fix the issue. I didn’t mind that the first remote didn’t work because I only needed one remote. A month later the one he fixed stop working again. I came back and the same guy helped me right away just like he did the last time. He was really nice and took care of my issue right away. At first he told me it was the battery but after replacing the battery it still wasn’t working. So then he told me he would replace it. As he was getting prepared to replace it I was having a casual conversation about how I had to go back to the «broken» remote because I learned it would work if I took the case apart and press the button directly on the board. He asked if he could take a look at it and told me he would be right back. He quickly drove my car in the shop to program the replacement remote and was back in less than 5 minutes. He handed me both remotes and informed me that decided to replace both of them for me at no cost!!! I was super excited!!! I really value amazing customer experiences and just from my expereince with the remote I will make sure to continue to do business with this shop. What I love is that on both trips they appeared to be very busy. But he stopped to take the time to ensure my issue was resolved which I appreciated very much.

I just had a Bluetooth adaptor that I bought years ago installed at Audio Connection today. They had me stop by to show them what I had first and then I made an appt for the next day. They got the job done quickly on my lunch break, were very courteous and friendly, and even installed a gap filler tray that the guy from Circuit City did wrong and has looked like crap for years. So awesome! Thanks!

Girlfriend bought a living social deal to get a remote start installed. Was $ 300 instead of $ 450. Dropped the car off and the front desk guy (Greg?) who was also the manager was super friendly and helpful. He explained the whole process and when we went to pick the car up he showed us how everything worked and gave us tips. He also let us know if we encounter any problems to let him know so he can fix it under the (lifetime?) warranty.
Only been a week, but so far, so good.

Very good talented Installers.
I would definitely recommend them for aftermarket HIDs and LED lights. Price-​wise they are less than the dealer and a bit more then others, but better than them. I initially got my HIDs installed at the dealer, every few months my bulb would fuse and would have to replace and ballets a few times as well, same with another person that i used from craigslist. I then went to Audio Connection and the installer know what wiring problem and properly install the bulbs, and for 3 years i did not have a problem with my HID (no bulb fuse or ballet change) i only changed my bulb when it was getting dimmer. They do the job right.

These guys are great! Friendly staff, very helpful. I came in for some speaker wire for my own install and got way more than I was expecting. I talked to Greg for a little while about what I needed the wire for, asked a few questions and he was eager to help me. These guys are professionals and I expected them to be knowledgable, but the friendliness and willingness to offer advice made for a great experience. I will be going to them for all of my future audio needs.

Had a fantastic experience here using a Livingsocial voucher for a remote starter. Greg was super friendly, knowledgable, and up-​front about pricing and installation time. Seems like a place where they take pride in their work and keeping customers happy. I’d absolutely recommend this place, with or without the coupon!

I had them put a remote starter and lock/​unlock in my vehicle. It took a little longer to install than they had said, but I was able to walk next door to the Columbia Ale House for a very nice lunch while I waited. Otherwise, they did a great job at a great price. The manager patiently went through everything with me on how it worked, and while I waited I observed him deal pleasantly and efficiently with a wide range of customers, including one who seemed to be mentally ill and particularly obtuse. He was knowledgeable enough to instantly troubleshoot a small problem I was having with it months later over the phone.
I liked them so much I took my daughter’s car here for the same thing. Great consistent customer service over time; unusual in this day and age.

I was looking to replace the stock basic radio in my new Nissan Xterra. I wanted bluetooth and iphone /​ipod integration, hands-​free calling, etc. I was also interested in a remote starter. My wife and I stopped in at Audio Connection on Saturday morning to ask some questions. They were great. They answered my questions, didn’t try to sell me anything I didn’t want and were genuinely nice to deal with. They also did the entire installation that same day. We picked the truck up at 4:30pm, they walked us through how everything worked, and we were on our way. The installation was flawless by the way — everything fit perfectly — very nice.
I will definitely go back and will recommend them to anyone looking for car audio/​video, etc.

I have been dealing with the Columbia, MD Audio Connection for many years. Each time I have been there, I have had great service.

I went to Audio Connection after purchasing a LivingSocial coupon for an automatic car starter. I had to wait for them to do the job because it was early and I didn’t want to ask anybody to get up and drive about 25 miles to entertain me. There were restaurants and stores within walking distance, but it was too cold and windy to walk, so I stayed in the waiting area. The guys who run this place were fantastic! I saw several customers come and go — they were all treated with respect, even someone who called with a «misunderstanding» about the price — with no labor included. I went in the Saturday before Christmas and was amazed by the people stopping in just to say «Merriy Christmas.» (Huh? for an Audio shop??) They rushed my job because I was waiting. Before I left the Manager explained how my device works and went over the warranty. It was a nice experience and I just love my remote car starter. Sometimes I walk by the window and just start the car to see it work. (it turns off if you accidentally leave the car on for 20 mins and there is an anti-​theft feature)

I went in on my lunch break and spoke to Greg who was very helpful and easy to work with. He helped me pick out the right system for my car and I was able to get it installed right then and there and left within the hour. I would definitely recommend Audio Connection to someone else

I couldn’t disagree more with Trash M (an appropriate name for someone so bitter). These folks bent over backward for me after my children decided that my car stereo should hold more disks than was intended. In the end it was determined that it would be best to send the stereo to the dealer for repair. And this was after they spent time taking it apart and after I had picked out an after market stereo. They handled sending it to the dealer for me and it was ready in a week. I worked with two different people and they were both very helpful and I will let any and all know how pleased I was with their service. Oh, and to further dispute Trash M. I originally went to Best Buy, and I was told that (due to the make and model of my vehicle) they could not help me that is how I ended up at Audio Connection.

Poor service, poor products and unfriendly staff. Everything about about that place is a scam. You will be better off taking your car to the local best buy and getting everything installed. You will get better service, better price and a better end result.