The Inn At Claussen’s

Horrible disappointment. Train comes through in the middle of the night and it lasted a while and was obnoxiously loud! Then after the train there are multiple sirens which also kept me awake. For the price the place sucked and the neighborhood I hated. Didn’t feel safe walking around far from the hotel luckily there was a bar and restaurant mr friendlys and the cellar on greene practically connected to the inn which were quite nice.

My wife and I love this inn! We’ve stayed here just passing through and visited the Riverbanks Zoo (awesome!) and stayed here for a concert at the Music Farm. The drive from Knoxville through the mountains isn’t bad and Columbus is a nice getaway if you stay at the inn! And they keep their roots to being a bakery by delivering fresh bagels, croissants and muffins with fruit, yogurt, juice, etc in the morning!

It is what it is… Great location cool building large rooms. All that said they could use an update. The mattress is uncomfortable and is covered with a plastic pad that crunches every time you turn over. Pillows also need to be changed out. My sheets had holes in the side gross. With minimal changes this place could be amazing.

My wife and planned a weekend getaway to Columbia decided to stay at this Inn. We arrived later than planned but the staff was very nice and even gave us a complimentary glass of wine when we checked in. To our surprise they also had upgraded our room. The room was super cool — a loft type space with a spiral staircase up to where the queen bed was located. We thoroughly enjoyed our stay. After the first night however my wife received news that a relative had unfortunately passed and we would have to travel out of state for the services.
We spoke with thee front desk clerk and explained the situation. Her and the manager spoke and they happily refunded our 2^nd night with no questions asked. This was not something they had to do and we will gladly come back to a place that offers compassion and understanding in these circumstances.
Highly recommended! We WILL be back!

I book hotels for proximity fitness rooms and cleanliness. The fitness room was closed and the Inn did not post on website nor did the Inn alert vacationers
The queen bed is only a double. It is very squishy and one can easily discern others of rather large size have also slept in the bed due to the lumps and cavity in the middle.
The room was on the first floor off the drive which lacks privacy there was no other seating in room aside from bed and a hard desk chair
The desk table leg is broken. The restaurant was closed for a holiday. It is not in close proximity at all the The vista shopping center nor really the USC campus t There is no outside seating the parking lot is full of weeds and an eyesore. The wine and cheese reception was good but squished into the corner
Otherwise it’s expensive for what they appear to have

This hotel is AMAZING. Not only is the hotel itself quaint and historic, the staff (including assistant manager Lauren) is extremely helpful and accommodating. I didn’t even consider anywhere else to stay after finding it, and would happy stay here again.

How can you hate on Claussens? This place is super cute, all of the rooms are really nice and its in a historic building right in the middle of five points in Columbia. They also give you free wine and cheese at night. Oh and did I mention that there was free breakfast that they will deliver in your room? This place is awesome.

It does not get more charming then this. I’m a travel agent (no kick backs) and I’ve sent several clients there. They always rave about this spot. When I want to know that my clients are going to be treated special, this is where I send them. A special thanks to Amy

I was a bit disappointed. I asked the front desk for help on 3 different occasions in which her response was «I don’t know». After stating she didn’t know she didn’t offer to find out. I also asked her to do me a favor which she didn’t do. Also, the internet is slow and the doors are hard to unlock. The hotel room was cute and comfy. The breakfast delivery is nice. Housekeeping did a nice good. Good location. The manager Mike was helpful and professional. Just disappointed with the customer service in the evening.

The most important thing to know if you’re planning to stay here in the next couple months (now: late May 2014) is that the place is being renovated. The walls are already thin and the renovation just amplifies that problem. Whether it’s dripping sounds, fan noise, or hammering, it’s not the most relaxing. As a very noise-​sensitive person, I requested to be moved to a quieter room but there weren’t any available — or at least, they weren’t willing to upgrade me to a room that was available.
Other that that, the place is cute, the location is great, and the staff is friendly, if not entirely competent when it comes to accommodating guests.

I gotta up Claussen’s to five stars. I recently stayed there again for an overnight with work. I didn’t even spend much time there but must say I love this hotel. The rooms all seem to be a bit different and unique. Very simple décor in my most recent room and the price was excellent (although I think they forgot to add my AAA when I checked out, even though I showed them when I checked in). That aside, the customer service is impeccable here. They truly care to help out and are willing to do whatever it takes to make your stay more enjoyable. I ended up being out late after a work event and never came back to the hotel in-​between. Even though you need to submit you FREE breakfast order before 11pm, they told me it was no problem and to leave it on my door.
The next morning, I accidentally checked out late… oops. They didn’t give me any hassle or try to charge me for an extra day. They actually said it must have been their fault for not calling me to remind me that it was time to roll. They have free parking, free wifi, free breakfast, and a location that can’t be beat. Definitely my go to if ever in Soda City.

We love staying here when we are coming through town. It is one of our regular places to stay. We love the feel of being in an old renovated bakery. Each room is different. We honestly prefer room 115. It is the largest and has the biggest patio. This boutique inn is close to some wonderful restaurants and a Starbucks. They are all within walking distance. The staff are very friendly and very accommodating. We love how breakfast is delivered to your room and is included. It’s delightful.

I stayed at the Inn at Claussen’s Bridal Loft for my wedding based on a recommendation and I loved it! I couldn’t believe how nice and modern the hotel and suite were tucked away in Five Points. The service was excellent and went above and beyond to make my experience special. I knocked off a star because apparently the hot water was backward and nobody informed me and instead I had to use the bathroom across the hall to bathe.

I think when you stay at a chain hotel you’re familiar with, you generally know what you’re gonna get. Going with a local hotel is great, after all, that’s what Unilocal promotes, but it can be a little worrisome. Will there be creepy crawly friends? Is it going to be dirty? Will the bed be comfy?
Thankfully all my fears were for nothing here! It was clean, no critters running around and the bed was suberb! Plus, there were so many personal touches! Free glass of wine… okay! Free breakfast delivered to your room in the morning… amazing! Cute little walk out courtyard… I’m in!
You don’t get those perks at the chains unless you’re paying the big bucks. For $ 160 a night, this is 5 star in my opinion!

Nice hotel once you get inside of the inn. But I didn’t much sleep with the thin walls and train. At least you get a free glass of wine in the evening, that’s worth a star in my book!

Wow, what an amazing experience! The Inn at Claussen’s is as good as it gets. Sure, you might be able to find a place that’s fancier, but the staff really makes TIAC shine above the rest. When I arrived, I was greeted by my host Stephen, who went out of his way multiple times to ensure that my stay was the best it could be. Stephen 1. Straightened out a billing issue within 5 minutes of my arrival. 2. Made sure that my breakfast order was placed for the next morning. 3. Provided refreshment during TIAC’s wine and cheese tasting. 4. Suggested the very best dinner reservation. 5. Made for some excellent company during my stay. In my opinion, if you stay anywhere else when visiting Columbia, you are crazy! This place is super clean, super quiet, and super friendly!

Above average customer service. It’s an enjoyable boutique hotel. The rooms are nicely appointed but vary room-​to-​room in the same class. You get what you pay for in the free breakfast — the first morning is was good and relatively on-​time and the second morning they were too far behind for me to try it. The nightly free wine and snacks were appreciated.
Ask for a room away from the train-​track side of the building or off the ground floor as the vibrations were kind of strong the couple of times a day a train passed.

I like boutique hotels. Bed was comfy, very modern ambiance, and the bathroom was huge. I like all the «Green» soaps and things :) Checking in was simple, i loved the little patio space.
I was able to sleep through the train (I can sleep through anything– its a gift), though it is obvious when it rolls by during daylight so I imagine it would wake others. I would not bring a small child. Or any children for that matter.
Walls are THIN. I would say this is not a romantic weekend getaway hotel… which is good, because that was not my purpose. It’s location is actually ideal. Columbia is not the prettiest place (The USC campus is a dump and everything around the state house is DIRTY looking) but it is close enough to Gervais street and other things and yet tucked away a bit.
I can’t imagine going to Columbia again anytime soon, but if I did, I would probably stay here.

This was my first time staying here, while in town for business, I figured I would try something different, rather than the typical chain hotels. I agree with Elizabeth M., when she says, after staying here, I don’t know if I want to stay at a chain hotel again when I come to Columbia.
Situated in a great location, right near Five Points, and the USC campus, it’s perfect for families, business people, or visiting students alike. It’s very similar to a bed and breakfast. Each room is different, and I’m sure with every stay you will have a unique experience due to that. In addition, each room has it’s own semi-​private balcony, which was really nice, and I wish I had gone when it was warmer to take advantage of it.
Friendly staff, and beautiful lobby. I really was a fan of the breakfast. You select your breakfast from a list of choices, the night before, and hang it on your door, and your breakfast is brought to you in the morning by a hotel attendant. I think that is a nice touch, and the food was good, not your typical «hotel» food.
I would definitely stay here again and recommend it to others.

My wife and I stayed here while I was performing at a live concert in Five Points. The staff was friendly, gracious and helpful from the minute we walked in to the minute we checked out. The room was 2 levels with a spiral staircase, and had all the amenities we expected (including fridge). We’ve stayed at the Grove Park Inn (Asheville) several times, and actually felt that Claussen’s was nicer (and half the price)! The staff even helped me with my music equipment in the middle of the night, as I had to bring it all into the room. They also include a nice breakfast delivered to the room.
Overall, we would recommend The Inn at Claussen’s to anyone looking to stay in the heart of Five Points.