Window World of Columbia

We met with a Window World salesman and were really impressed with their newest line of windows. The salesman implied (but did not specifically state) that the windows would be installed by Window World employees. That reassured me, because you never know what you’re going to get when the low bid contractor shows up.
On installation day, I heard a truck pull up outside and groaned aloud when I saw that the installers were contractors, rather than Window World employees. The salesman had told us that the installers were «very professional, and will do one room at a time, and clean up before moving to another room». Right off, it was clear the installers wanted to do all the rooms at once. We were OK with that, so we retreated to the master bedroom with the newborn, and asked them to do our room last.
We heard a lot of banging and didn’t know what to make of it. When the installers left for lunch, I ventured out to check on their progress. What I discovered was that their method of removing the existing windows involved breaking the glass with a hammer. There was glass and insulation everywhere, including in and around Baby’s crib. No attempt was made to lay out plastic to catch the broken glass. We found glass shards as far as 15 feet away from windows. Other small pieces of glass were transported throughout the house via the installer’s shoes as they walked back and forth across the debris.
Long story short, my wife and I have spent dozens of hours cleaning the house, and my feet still get cut when I walk barefoot across the carpet. You just can’t get those little glass shards out of the carpet. Earlier today we found a one inch piece of broken glass in an area we had thoroughly cleaned. We think the cats are finding the glass in inconspicuous places, playing with them, and dropping them when bored.
To its credit, Window World has admitted that the install did not go well, and knocked a little off the bill and offered to pay for carpet cleaning. It’s not really enough, though, and we expect to replace the carpet before Baby begins to crawl.
As for the windows, they look good and appear to be competently installed. If not for the broken glass we would have been happy.