Best Buy

Nothing ticks me off more than laziness. I asked for a 35 mm scanner, (in the photo department) she didn’t know what it was. I explain and ask her to check. She came back 15 seconds later said their wasn’t anything on the Web site for that. I Went over to bed bath and bought one. Now checking of course Best buy has it on their Web site… doubt she even looked.
The store is nice and clean, staff are very polite. DVD selection is under stocked, waliworld has more. And as always kids give the answer No than ever really checking.

Tips and hints included here.
Best Buy is at least TRYING to stay relevant. Price matching was their best move. Trained help in departments would be the next step. Put down your phone when you have a moment, and read a brochure on the merchandise.
I like this location for pro and con. It’s away from the thick of the Easton bustle, but in the proximity of one of the most theft end Walmarts. The store is easy to navigate if you look up at the department signs. Otherwise browse and wander. It’s well lit, and relatively clean. Little pieces of paper and plastic litter the ground. Are people opening packaging, and tossing trash?
OK, I am the consumer that will do all the research before I start. I read reviews too. Not just write ‘em. Shopping for a microwave oven.
**Side note… A credit card that extends a one year warranty on major appliances by an extra year, will not cover an installed over the stove microwave. Something to do with anything that had to be hard wired into the home.
I chose 4. My wife made the pricing, «do you have it on display» phone calls. After she finished her hands on testing, it was decided. Best Buy had it for the same low price, but did not offer Military discount like the competitor. «Yep, we can match that». No hassle. He asked if we wanted the 3 year extended warranty. Gave me the out the door price. Off to Kroger we went for a gift card. Returned and placed our order without delay. We will be back to get it in a few days. I did look in the corner, as there were many returned/​open-​box OS microwaves stacked up. Just didn’t have mine. Look for an updated review if my box comes open or damaged.
Hint… All OS microwaves are by order only. That was at ALL kinds of stores, not just BB. We had an older spare counter top microwave to borrow from a neighbor until our arrives.

I purchased a camera for $ 99.00 three days before Christmas. The camera was a birthday gift for a family member’s birthday in January. The gift recipient did not like the camera so I attempted to return it in the unopened box with the sales receipt. The store refused to refund my money but did offer to give me a store credit. Store credit is not acceptable to me because the retailer ends up with their merchandise, to resell, and my money in their account until I use the gift card. (Retailers love that!). My complaint is with the poor return policy; Items need to be returned within two weeks. It seems that no one was able to make a common sense decision, instead they just restated policy. No one was able act in the interest of customer service. Again, the camera was in an unopened box and I had the receipt (proof of payment). Best buy has lost a customer over $ 99.00.

Location is everything and the location of this Best Buy definitely works in its favor. Being in a high end part of town near a lot of upscale shopping means it tends to have higher end items readily in stock.
I like the layout of this store and it seems to be consistent with other locations like Tuttle and Polaris which means I can typically find what I am looking for quickly. The staff has always been friendly and quick to help locate items, verify prices and check the back for product that may be sold out on the floor.
I love love LOVE the fact that they will price match other places like Amazon and it has saved me a lot of money over the years without a lot of headache in the process.
The only thing that kept me from giving this location 5 stars is that the past couple of times I have gone it, it has felt claustrophobic to me. It could be the amount of product out due to the holidays or the taller shelves with things stocked on top, but I always end up feeling a little overwhelmed so I tend to just get what I need and go rather than spending a bunch of time browsing.

Great selection and great staff. One of the employees brought us liter smart water bottles while we waited for my husband to wheel and deal. I was really impressed with this. I’ll buy whatever you want me to buy!

Every time I go to this location, it is an exceedingly frustrating experience. Based on the 3 times that I have gone here, the story is always the same. Primarily, there are never enough registers open (7 – 8 people in each of the two available lines), so plan on an extra 20 minutes strictly for wait time. Employees travel in pairs, chatting to each other while neglecting customers that need help. Finally, ²⁄₃ times an employee straight up lied about available inventory. To be more specific, I couldn’t find a video game that I was trying to purchase, was told that «yea…just look on the shelf», when I had combed the aisle very closely (I can read titles, thank you), and eventually just left empty handed when the third different staff member passed by me, strangely deaf to my «excuse me!» call.

Just went in today to buy a camera. Knew exactly what I wanted. The sales guy who took care of us extremely knowledgeable, helpful, and friendly which of course I really appreciated. I also was extremely appreciative that he wasn’t pushy and was respectful of what I wanted to purchase at this point in time. I would definitely recommend other people to this best buy and I personally will go back there when I need other items.

Went with a friend who I told to buy somewhere else. Online said item was in stock at all the area stores. Sales associate in laptops area named Chris said he had none. Tried selling us similar products at a higher price. Which is illegal. We asked for a manager and he would not call for one. He told us he called for a manager. He told us we were wasting his time. Manager was finally called after 15 minutes of wanting to speak with one. The manager told us he had only been called moments before. Don’t buy best buy. This tactic happens a lot at their stores.

Three stars because they’re better than the Marysville location. Bigger, better selection, better staff.
I was browsing computers, and looking for a few other things. The computer selection gets smaller every year, mainly due to competition online (and just online BB orders.) Prices were okay, not great.
The rest of the store is laid out well, and prices are reasonable. Not much to interest me in coming back, though, unless it’s for an appliance or something.

Waited on hold for over 20 min and then finally hung up. You should work on your phone system. It was frustrating that I wasted all that time and didn’t get to talk to anyone, but once I drove down in person, the woman in the car audio section was able to fix my radio quickly and was very helpful.

I went in on a Saturday and waited almost 30 minutes for the next available cell phones representative. I ended up having to go back on Monday because I was upgraded to the wrong plan.

I came in to exchange my purchase from yesterday and I was immediately helped with no hassle. Two different associates helped me in a speedy and efficient manner. Best Best Buy I have visited. Thanks!

I have been to this Best Buy on numerous occasions. I NEVER really know what I need so I am always having to ask someone. The staff is always very helpful. I have never had to go searching to anyone to help me, they have always approached me and hooked me up with exactly what I need.
My kids even broke a dvd that belonged to a co-​worker of mine that was not a new release. A Best Buy employee went and looked it up in the computer and told me exactly where I could find it. When I could not find it she came over and went through all the movies with me until she found it (it was in the $ 5.00 movie bin so it took some digging). Her dedication to sell me a $ 5 movie was much appreciated.

I had two sales associates who assisted me with a home theater system. They were great and discounted a system that was barely an open box. (Outer seal had been broken, but the product was never accessed.) Both were very friendly.
As opposed to the online customer service which is terrible, the guys at the Morse Rd. store were great.

I had a car stereo installed over the weekend and while my appointment was at 1:30pm, my car didn’t enter the bay until 3:30pm. So much for an appointment.
I don’t believe this was the fault of the technician, the problem appeared to be that he had WAY too much to do. They have an asinine system where the door from the main store to the auto installation room has a manual lock that the technician has to manually lock and unlock every time a customer or another employee wants to enter or exit. In the four hours I waited, he had to stop what he was doing, grab the key, and sprint over to the door no less than two dozen times. This is time he could have been working on his backlog of vehicles. After inquiry, I found out it was district management that made them put a manual lock on it. Funny how an electronics store can’t figure out a way to use an electronic key or remote access system. He was also answering phones, signing in new customers, etc.
Four stars to the tech, zero stars to district management for under-​staffing the department and creating roadblocks to fast and expedient service.

The people in the cell department are awful. I’ll never buy a cell phone from Best Buy ever again.

Something crazy is going on at Best Buy…
I hadn’t been in about a year, because — um, they all suck — but I saw some great deals and decided to push through the torture anyway.
And then I walked in. It was like an adult toy store!
The showroom was was bright, shiny, and new, with all the latest gadgets proudly on display. Everything was grouped together by brand, and every section had an expert there ready to help. These «experts» really *were* experts too! They were friendly, helpful, and not sales-​y or smarmy at all!
The entire experience was fantastic and — dare I say, fun? This was one of the most painless shopping trips ever, and everybody working in the store seemed to love what they were doing. Oh, and the prices? Really great. I walked out with so many goodies for my new home office!
I don’t know what you’re doing, Best Buy, but I like it.

I really hate going to Best Buy, but appreciate the Geek Squad and am hopeful that the person working there knows about the products. NOPE! I find that I“m more informed having read the circular than Best Buy’s own employees who work with the products every day.
I purchased a new laptop, the very one I noticed in the ad. I had done my research (read every review I could find). The employee knew less than me about the different versions and what was good or bad on each. If you wanna sell computers you need to know which ones are the best offerings and stop talking about numbers and data and giga whatever! Talk to me in terms I wanna know — these monitors never crack, you won’t see a blue screen, the volume isn’t the loudest… then I can access whether or not it meets my needs.
Anyway — the real beef is that the guy ringing me up — Associate #1 004 593 — keep looking away, not really paying attention to me as the customer. I hate that! I’m your number one focus while we’re in the middle of a transaction. I told you I wanted extras so sell me on something. NOPE. No help.
I opted to receive my 2 yr warranty information by email (saving trees?). The only email I received was that my Rewards Zone address was updated. Ugh.
I called and talked to Jennifer. I could barely understand her because of her strong accent. She ouldn’t help me but I felt like I had to practically give blood just to explain what was up. She transferred me to Gloria, who sounded like a dude and kept looking at my past purchases and inquiries. Quit telling me what you’re doing and just do it. In fact, all Best Buy employees should stop working for a second and LISTEN TO YOUR CUSTOMERS. Don’t tell me how you’re escalating this to two departments. Just send the email. Don’t tell me what needed fixed (because now I know it was the employee at the store (who didn’t bother to pay enough attention to do it right the first time) who messed up. Just fix it. Send the email to the email address I’ve verified three or more times now.
And thanks for responding to my tweets. But where is the email?

horrible customer service.
You would think if people would come to your establishment you would tell your staff to at least greet them. It appears that this was not communicated because when I went to this Best Buy the last time in January, I stood in the same spot with a question for a good 15 minutes. 3 staff members looked at me and kept walking right past me without greeting me. Someone finally did greet me and I was able to make my purchase. I don’t know why I even go there, I have had this experience before. Terrible customer service every time.

Reviewing Best Buy would seem easy enough. But this store from the moment I walked in seemed out-​of-​sorts. The end-​of-​aisle set ups for DVDs were miserably kept with product unsorted and even one with small cases on the floor. I wanted to check out Blue Ray DVDs and did so… the selection was sparse. Could this be that online services such as Netflix, Dish Network, or Time-​Warner are putting the hardware out of business?
Entering there was a line of people with sour faces standing in line for Customer Service. I’m nervous when I see more than 5 folks waiting and this line was at least 30 people long, empty eyes staring off into space waiting, waiting… UGH!
I went ’round to the computer area and saw a large supply of tablets but the displays were cabled erratically and pricing dishelved at best. What’s going on in here?
While looking for the Blue Ray movie, KING KONG (lol), I was approached by a roaming DISH Network sales person who wanted to talk about switching from cable. Talk about Customer-​Interruptus! Hard to believe I’d been sought out for questioning. I politely begged off.
There was variety in the HDTV and audio departments. The standard ghost town in the CD areas. I didn’t go to appliances and house goods. This Best Buy was lacking character and I walked out credit card and cash intact.