Bmv Customer Service Center

I came here initially today to handle my husband’s driver’s license issue but the issue got resolved 4 hours later. Let’s not worry about the time folks, it was not this locations fault what so ever.
What was the issue was my car was hit today at this location and it was by someone who needed to go to the BMV for something. Instead of checking if I was in the vehicle, the driver took off and I’m wondering where the heck he went and thinking, please don’t be a hit and run situation. I come back an hour later since I had a very busy appointment I had to be at down the road to find out the guy did release his information to the officer and actually felt bad he hit my car.
I was happy because the officer tried to calm me down after having such a rough day here and not to mention it is my anniversary so no pleasant thoughts are going through my head yet. After the officer calmed me down, he took my information and built the case file. He also got a hold of the driver who hit me to get his information. Thank god, I have someone covering my big dent on my car.
Had an officer not taken the guys information, I would have had no information on the truck that hit me. I would have appreciated for the gentlemen, to clearly get out of his vehicle and check if I was inside the car instead of assuming no one was in the vehicle.
As for the service I received it was great, from the time I came in to present the damage on my vehicle to getting the guys information. I also thought the reinstatement’s office customer service was good as they clearly handled my husbands situation for him.

The folks at this agency were so efficient, upbeat and friendly… it was my first visit to a dmv agency that was pleasant! A bit of advice… if you go mid-​morning (I got there around 10:30am on a Thursday) you’ll probably beat the long lines and wait periods. I went in to get a new license since I recently moved to Ohio. I was in and out in about an hour… which I think is great by dmv standards!

So — my rating scale thought process goes from 5 stars (there isn’t any better place to be!) to 1 star (I got food poisoning).
Frankly, I’d rather have food poisoning than go to this BMV location — but I’ve got to bump it up to two stars simply because they now do testing at the location, which makes it a really convenient option for the Eastside.
The organization here is… well, terrible. I like the «concierge» when you walk in the door… that’s helpful… but from there it’s all down hill. The number system is antiquated — and why, for the life of me, they don’t use the more advanced number system that is obviously installed where an automated system signals what window to go to… is beyond me. It’s next to impossible to figure out where to go for the written test, versus the driving test, versus fingerprinting… etc.
Most upsetting is their system of allowing «returns». I don’t understand how the heck you get a «return» but basically, I assume it’s someone who had a number, was told to go somewhere else, and is now back. They get head-​of-​line privileges which is frankly… annoying as crap.
My last visit to this palace of sadness was on a Friday morning at about 9am. The number I was given was 35 higher than the number showing on the board. I knew I was screwed. Four windows were manned to help the flood of people waiting for whatever their BMVy needs were. I knew I was in for a wait… but 2.5 hours wasn’t really expected. The amount of «returns» was ridiculous, especially considering that I know many of them arrived AFTER I did.
You know, this is ending up to be too long of a review… I am just exhausted from writing it and really feel like I am investing too much time into it. It’s the BMV… so we know that customer service isn’t close to being a priority and that good organization of a government office isn’t even a thought that anyone bothers to care about.
I’ll end with this… I am not sure who looks more miserable… the people waiting or the people behind the counters.
Both look like they’d rather have food poisoning than be there.

It’s a BMV, so you already know you’re going to wait forever. But, at least the people here are very very nice. I do wish I’d driven farther to go to the one in Upper Arlington, I don’t think I would have had to wait nearly as long to get my picture taken.

Another state institution that is poorly managed and run. This BMV being the closest to me was my choice for renewing my plates, to which I chose to get two years so I wouldn’t have to wait again next year.
Customer service was a bit short but did their job. The wait was awful, close to an hour for me at 2pm on a wednesday… what?
I think I’ll do it through the mail next time lol.

BMV’s a BMV. No one wants to be there. Look in the waiting room, it’s like the life is sucked out of each patron by a dementor. At least the employees are courteous and quick, understanding that we’d all rather be somewhere else. For what it’s worth, I am always impressed by the efficiency of the every BMV I have ever been to.

The State of California could learn a thing or two from Ohio’s BMV. I am always impressed by the courtesy that the staff at the BMV shows to their customers, and this office is no exception.
Here, the Deputy Registrar License Agency, Driver License Examination Station, County Clerk of Courts Title Office, and Regional Driver License Reinstatement Office are all in the same complex, so those who are new to the state can take the written driver’s exam, get their new license, re-​title their car, and purchase new plates all in one place. From the front desk receptionist to each agent that I encountered during the processing, everyone was polite, informative, and didn’t have that look of death that so many CA DMV employees have. All together, I was at BMV for just over an hour, and my fees totaled less than $ 100.