Byers Volvo

First off let me say I have grown to enjoy my car. Initially it was aftermarket lowered and just terrible to drive around columbus. Had I known this on my test drive i may have reconsidered.
I’m going to focus most of this review on the mind beatingly poor service of the service department. When I bought the car the check engine light was on and the keyless entry wasn’t functioning (I should have known better) they told me it would be about an hour wait. 3 hours later I’m still watching hgtv in their waiting room. Fast forward 1 year engine light is still on and I am in need of a oil change so I figure ill give them another chance. Take my car in, get a call the next day saying I’m going to need to replace axle seals. Totally fine but I’m to leave on a business trip the coming weekend (mind you this is Monday I took the car in). They tell me it will surely be done in time. LIES! lol they order the wrong seals and arent going to be able to finish until Saturday. I have to get a crappy enterprise rental shaking me down like $ 300. I figure ill worry about the car once I get home. Once back in town I find my car is done and had a nice bath. Looks sharp I think to myself. I go in to talk to the knuckleheads in service and ask to speak with the manager who must be some sort of leprechaun as I seem to just miss them every time. I merely wanted a little compensation for having to flop over cash for that rental. They say they ever so sorry and will be in touch. Its now 5 days later still no call still no compensation. Screw this place. Go literally anywhere else!!!

BYERS SERVICE — Shawn Bell. I have taken two cars there, one Volvo and one Honda. Shawn is fantastic. I priced their rates with 3 other garages as well as parts prices online at auto sites. Their prices were better or very close to everyone else. They have done great work and honor all of their work. I’ve never written a review but feel like Shawn and his team deserve to be recognized.

Great service team. If you are driving a Volvo, don’t be surprised when you get a $ 450 bill for a basic service.

Be Careful of byers finance managers. We made a deal on a Wednesday, when my wife went back Thursday by herself to sign papers, they added additional warranties that we did not ask for. Also, we learned a week later, we had got approved for a loan that they did not tell us cause they wanted us to get a larger loan.

Byers Volvo is a big rip off !! They state a 30 point inspection to make sure the car is good. Well that is a joke, they do an inspection to tell them what is wrong, but don’t repair anything. Make sure you see the inspection sheet before you buy !! I didn’t (my fault) and the brakes were at 4 mm and needed replaced. I want back after I had the car 3 days. They made it like I should have known better and your out of luck.
So BUYER Beware before you purchase a used car from this dealership.

I finally took the plunge, got rid of my junker, and bought very nice used car from Byers. I had a great experience!
We found the car on the internet, and asked for more info. The internet sales rep, Eric S, contacted us in about a day and gave us more information. He wasn’t pushy, just informative, and I appreciated him taking the time to contact us. He was our salesperson from start to finish — none of those bait and switch tactics here. I felt he was honest and upfront showing us the features of the car, and I liked that we could test drive by ourselves; have a little privacy to discuss the pros and cons. Also, no weirdness when we asked to see the title history reports.
I wouldn’t call the sales process ‘high pressure’, but we did have to haggle. Personally I like playing that game for a bit. Ended up with a very reasonable price and good trade-​in value for my old shark car. I feel confident that I got a fair price.
We finalized the deal and then came back in the morning to pick it up. It was sparkling clean, with a full tank of gas. Even rolled out a «red carpet» of sorts when we got in it, and took our picture. Kind of cheesy, but kind of sweet too.
So all in all, Byers is a great place to get a used car. They’re honest and straightforward.