Columbus Marriott

Loved its location on the river in Uptown Columbus. Enjoyed dinner at Houlihan’s, the hotel’s restaurant. Loved the friendly staff. But this place needs to be updated. And it has serious water problems. When we went to the room, I noticed smell of mildew, but it seemed mild. During the night, it intensified. The air conditioner could not cool the room (and we are here in December!). But the worst was that when it rained, the water came through the windows and puddled on the window sills (along with a couple of drowned bugs). I guess that explains the mildew smell. I think it is overpriced: $ 169 for a Tuesday night in Columbus, Ga., when nothing else was going on. And they do not give a discount for AARP members.

Checked into this hotel ¹²⁄₉. Here for my sons graduation from basic training at Ft Benning. First this hotel is beautiful its a historical building from the Civil War. The staff is extremely friendly, every staff member I ran into had a smile and a greeting. Our room was very clean and comfortable. I only have two grips… room service– one night it too an hour to get chips and salsa and wings. Second the restaurant in the hotel very bad service and over priced. I went down for happy hour and the hostess said happy hour was over… it had actually just began… fortunately I asked the hotel staff about it and I was right the happy hour had just started. So I went back and my waitress was not friendly at all…

The front desk called our room at MIDNIGHT to tell us that we had a package downstairs. Clearly Marriott has recruited the bottom of the barrel in terms of etiquette and customer service. I had two young children sound asleep, and I get a phone call at that hour!!! Had I not been so exhausted from a couple of days of no sleep at this hotel, I would have marched downstairs and had it out with them. But I was exhausted from being woken up by THE TRAIN that goes by loudly a couple of times in the early AM. Our hotel room was painfully small. The ceiling is nearly at the height of the door. The walls are paper thin. It always took us 2 – 3 tries to get the toilet to flush. The lobby, though grand in appearance, is made uncomfortable by the frigid temperature the staff keeps it at. So, $ 200 a night for no sleep and a rude staff? No thank you!

Hotel is clean. Location is good. Had a nice room. The hotel itself is quiet. But it sits right next to an active freight train track. Train came through at 1130 pm and just before 6 am. It is impossible to hide from the horn which blows 2 – 4 times. It is straight out of my cousin vinny and it is impossible not to judge the hotel without factoring that in.
Staff pleasant. Efficient. Train kills it. Otherwise this is 3.5−4 stars.
Second stay. Trying the «tower» side. Will update. Speaking of updating, the gym in the hotel looks like it was designed by the mandelbaums from Seinfeld. It desperately needs to be upgraded. Equipment and set up is simply not sufficient.
Horn went off just before midnight. Clearly heard.
Didn’t hear it for rest of night. Upping to 3 stars.

This has to be hands down the worst hotel at communication and customer service. Get it together Marriott. I’d expect much more from you. Highly highly disappointed.

The hotel lobby is beautiful, rooms are average to nice. Staff is responsive but DO NOT leave your baggage with valet — as I had items stolen — a real shame.

Checked into here a couple of hours ago and at $ 199 including tax for a king bed room, I would expect not to have mold on the ceiling, dirty and unmaintained air vents and a cracked window … Not what I expect from this brand or this price level in this size market. Now I also realize the walls are so thin, I can hear every word my neighbors are saying in the room next to mine … Very disappointed in this property.

Reservation was supposed to be on concierge level but it wasn’t «available» when I checked in. Room was worn with musty smell. Bed was clean and comfortable. Refrig in room didn’t work, reported it on wed, still not addressed by sun. Bell staff and coffee shop workers very nice and helpful.

We had to check-​in to this place at midnight after staying in an awful hotel nearby. The front desk was MORE than helpful, friendly and accommodating. I’m sure we drove Tyler, the check-​in clerk, crazy but he was smiling throughout our entire conversation and offered us help in any way he could.
Then, in the morning we realized that we misplaced out breakfast vouchers so we stopped by the front desk to ask if we could have another. They graciously gave us two more which allowed for us to have a great breakfast experience at Houlihans. I’m loving this place– never want to leave: o)
.(even the hotel lobby bathrooms are nice!)

I was very happy with my stay! The location is perfect and the room was really clean. My only negative is that you can hear people in the hallways with the doors slamming shut. Beautiful facility and the staff were great…

The staff at this hotel was super friendly, and the building itself is very interesting and in a great area, where you can easily walk all over Columbus. The parking lot is slightly difficult to access (the entrance isn’t where you’d expect), but there are 2 of them, so if you’re only seeing a small one that looks full, go around the block.
I’d definitely go back here, the location makes it too convenient, even if the staff/​rooms were terrible, which they most definitely are not!

Spent one night in this hotel. The exterior and lobby are attractive. When checking in, I was informed I would have a room with two double beds instead of the king bed I had reserved, but the desk clerk was able to fix that. I had also requested a «high floor room,» which I received (5^th floor).
The room itself was kind of small. There was a large window overlooking the outskirts of Columbus. A lot of the furniture was banged up. The bathroom was also very small, and only had the bare minimum amount of towels for two people.
My main complaint with this place was the noise: we had a door connecting our room to our neighbors’ room, and we could hear every word they were saying (or yelling!). The neighbors were making a considerable amount of noise very late at night, and we called the front desk about it, but they didn’t offer any help. When checking out we mentioned the noise, but weren’t provided any remedies.
The hotel is within walking distance to a lot of attractions in uptown Columbus, like the River Walk and several restaurants. There is no complimentary breakfast, so we decided to go out instead of paying the ridiculous ($ 10+) price for breakfast at the built-​in Houlihan’s restaurant.
All things considered, you’re probably better off staying at a cheaper hotel in the area. You’re just paying for the location at this Mariott. One of the more underwhelming hotel’s I’ve stayed at.

Walls are paper thin and the layout is such that the person in the room next to you has the tv against the wall where your bed is. Suffice to say I listened to my neighbors television late into the night right nextto my head… Top that off with less than friendly staff and it makes for not a great stay…

This historic hotel is nestled in the downtown area of Columbus Georgia. Apparently this is a building that out dates the civil war.
Check-​in was friendly
Only thing I feel met Marriott’s standards was the parking lot seemed insecure and slightly sketchy.

Do you like trains? I did not know that train tracks sit right next to hotel. I was woken by a loud freight train whistle and the room shook. But don’t worry… The hotel leaves ear plugs on the desk!

My stay at the Marriott was great. I booked through Expedia and everything went very smoothly at checkin. We even got to use our Marriott Rewards number while booking through Expedia. The bed was super comfortable the staff was very friendly and it’s conveniently located in downtown Columbus.

Looks nice in the lobby but the hotel is just really sub par. The cost of the rooms is ridiculous for Columbus. $ 180 for a king in a dated room? Really $ 180 and you give me 3 small pillows with an AC that is struggling to keep the room cool?
Until now I hadn’t been in Columbus since I was in the Army. My only memory beyond Fort Benning is getting drunk in Columbus. Then coming here reminded me I had been ripped off in this town before. Seriously $ 180 for this room? The only reason it gets 2 stars is the shower was surprisingly good.

Stayed here for business in May. Good hotel, great location nearby the Riverwalk. Free wifi, parking, breakfast, and light supper Government rates and state tax exemption included (still had to pay the hotel room & occupancy tax). Room had a comfortable bed and large accomodating space. Mini-​refrigerator & microwave included. Very enjoyable and someplace to repeat the next time business takes me to Columbus!

5 stars Beautiful building and friendly staff
4 stars Comfortable bed, good sized room and amenities
3 stars free wifi of adequate speed
2 stars restaurant
1 star 4am wake up call by the train whistles
Pros
The staff were friendly, greeting every member of staff took the time to greet each guest and enquire of their day. Architecturally the hotel is reclaimed historical building, converted into a hotel with lots of exposed redbrick with skylight offering lots of bright light in the lobby. Conveniently located to everything in uptown Columbus that can be accessed on foot.
Cons
The only disappointments were the limited sleep and restaurant. I was woken at 4am on both mornings I stayed due to the train that passes by the hotel, operating its whistle at 4am. The restaurant seemed to be understaffed, one waitress for at least 12 active tables, but what made her job harder was the quality of food. An «All American» breakfast consisted of two small eggs and horrible frozen sausage links that had been cooked several days prior, served cold. The replacement sausages were reheated frozen hockey pucks that tasted of something unpleasant. Even after requesting a side of toast to scrape my tongue with, I was left unsatisfied. I had to request butter for the toast. Extra cream for the coffee etc. Not an ideal situation when the server is already dealing with the same set of scenarios at 11 other tables.

Keep in mind that a three star rating isn’t bad. I do like this Marriot. It’s convenient to my goings-​on in Columbus (which usually include heading over to the Iron Works Convention Center. It’s walking distance to a variety of restaurants (all of which seem to close on Monday). And the lobby itself is very nice. PLUS, I’m a great big fan of the free parking and the free wifi.
Stepping into the bathroom and turning on the lights is like stepping into a coronal streamer from our sun. It is so bright, you can get a tan before even stepping into the bathroom. I had to unscrew three out of four of the b-​10 bulbs from their sconces to keep things manageable. Sheesh.
A pet peeve: I have a really bad allergy to down feathers. Putting polyester pillows in a room that used to have down pillows in it DOES NOT HELP. Down is the herpes of hotel linen service. Once down is in the room, it’s always in the room.
Overall, the room was clean and housekeeping is diligent. Hotel staff on the whole was very helpful, prompt, and full of good suggestions on places to go when we were discovering everything closed on Monday.