Custom Air

Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split.
My neighbor, a retired engineer, was right on the money when he recommended Custom Air for our new heating or cooling equipment. Office staff, sales and installers are total professionals and very friendly.
Ty Gates did a terrific job laying out our options for a new Trane HVAC system plus a Mitsubishi Mini Split to heat and cool our third floor. We had presentations from three companies and quotes from two. Ty beat the other company’s price by over $ 1,600 including rebates — more, actually, because Custom Air’s quote included a remote thermostat for the second floor, external temperature sensor, an internet connector for the app, and a sensor that notifies us if there is water on the basement floor. He also saved us over $ 1,000 in rebates (the other company had missed the $ 200 AEP rebate for the mini split).
We also appreciated his making it possible for us to speak with two people for whom Custom Air had installed Mitsubishi Mini Splits. Custom Air is a Diamond Contractor for Mitsubishi, which means they have specialized training and the parts warranty is 12 years instead of the standard 10 years.
Ty also balanced our ducts and supervised and followed up on the installation. He was easy to talk to and answered texts and emails promptly.
The installation team, led by Chris, was terrific. The crew put down dropcloths to protect our wood floors. They needed to drill through brick and plaster to install the Mitsubishi Mini Split. It could have been a huge mess, but they tented the area in plastic. It was a pleasure having Chris, Perry and Nate in our home. Mark, the electrician, also did an excellent job. Everyone was super nice. These folks are all staff, not subcontractors.
The plastic parts to be installed on the outside of our redbrick house are beige, so we bought a can each of plastic primer and paint and gave them to Ty. The crew painted the parts offsite and brought them all ready to go. It ended up taking 5 cans of spray paint to cover the length of wire molding up the side of our house and the condensation exhaust cover, and Custom Air went out and bought the extra paint. We appreciated this extra service. They also carried our old window air conditioner down two flights of stairs and hauled it away.
The new furnace and air conditioning compressor are much quieter than our old equipment, and it’s great having a remote thermostat on the second floor so we don’t have to go downstairs to change the temperature.
The Mitsubishi Mini Split is a huge improvement over the window air conditioner and baseboard heating we had been using on the third floor. It’s energy efficient, super quiet (inside and out) and the temperature is always just right. Like the Trane HVAC, this system includes a remote thermostat and an app.
We are thrilled with our new systems and with Custom Air’s excellent installation. Exceeded expectations! Highly recommend!

Custom Air is the company contracted to our building by the strata. A few months ago a phantom leak in the bathroom ceiling started haunting us and we couldn’t figure out where it was coming from.
Jim B. has been our service technician and it has been great working with him! He certainly lives up to the company motto «The Difference Is Service». He is friendly and personable, and has been working hard to sort out our unusual problem. I don’t know very much about plumbing/​heating but Jim seems to be much more knowledgeable and informative than previous techs sent in to diagnose our leak.
Jim or their friendly office staff usually sets up a 1 – 2 hour arrival window, none of this «between 1−6» BS, and gets in touch when he is on his way. He has also gone out of his way to stop by short-​notice, as our issue was completely random and impossible to diagnose when the leak wasn’t active. There was some demo work required in the bathroom ceiling, Jim took care to create minimal damage and mess as well as cleaning up everything before he leaves for the day — even if he was returning the next morning.

Our furnace have not been working properly and making some noises telling us that is a time to look at it. I started calling places to find service.
Really happy that i did pick Custom Air to come out and do maintenance on our furnace besides being reasonably priced i was able to get appointment 3 days after request (meanwhile other places were available only in 6 to 8 weeks).
I was impressed with technician’s professionalism, knowledge of product and great service.

I was a first time customer based on a recommendation of a friend. Our Air Conditioning went out late this evening. They came out, got it running, and then did a full diagnostic check of the entire system. The gentleman was personable, knowledgeable, and very informative. Custom Air Conditioning just recruited lifelong customers in the Willson family.