David’s Bridal

I went to the DB on Morse Rd. I thought everyone was friendly, helpful and professional. I tried on dresses, found the one I wanted, bought it and made an alterations appt. The alterations appt. Went perfect and fast. Once again, professional and easy. My experience from beginning to end was great.

I scheduled a one hour appointment for dress shopping. I went in with a long list of the ones I was interested in trying and had them prepare a dressing room. They were very helpful in that regards, as well as helping me try on the dresses. The store was not busy, as it was during a random weekday. I was told there were no appointments after mine, so I didn’t feel bad taking my time. I ran well over my hour, and was probably closer to 2.5 hours by the time I checked out. When I was at the counter I overheard two associates making fun of some girl who had been there for over two hours trying on dresses (little did they know it was me). Seriously?! — It was my wedding dress!!! I wouldn’t expect any bride to spend less than 2 hours looking! If I hadn’t already picked out my dress, I never would have given them my business. I would not recommend them to others, it was simply not professional.

The in-​store experience was fine; the woman at the front of the store found our appointment and an associate to assist us quickly. However, since we had an appt I would have assumed that someone would’ve been assigned to us beforehand and a sheet with all the wedding party info would’ve been on hand, but it did seem like someone was randomly picked. I filled in the info about the color and style the bride had chosen, and the associate was very helpful in picking a few selections for a very reluctant bridesmaid (yes, I wasn’t in the best of moods but I’m southern and didn’t let it show – until the bride and her mother were 20 minutes late to our 30 minute appt). The associate wasn’t pushy, she was helpful and very knowledgeable about the stock, and she graciously left my mother and I alone to dissect the final decision dress, then quietly seethe while we waited for the bride to show. When the bride came and didn’t seem sure about the dress I let her know this was completely her affair and she could go pick other dresses out with the associate and I would try them on – the associate smiled and didn’t rush us even though the appointment was almost over.
The 2 stars off comes from the utter uncomfortableness of the store’s aesthetic and the poor shipping. The front of the store is the stock and the back half are The. Mirrored. Door. Dressing. Rooms & Walls – it’s ALL mirrors, Except inside the dressing room! So, before I could see myself in the dress I had to step out in front of everyone trying on dresses and their parties. It wasn’t comfortable and the rooms and waiting area for the parties are quite cramped. Finally, though we paid $ 250 for a gown, shrug and shipping we couldn’t get a color swatch to take for free?! It’s a difficult color to match to makeup and accessories so it would’ve helped to have this. Also, there was some confusion over the shipping and my dress went to the store for pick up; when I was called there was some confusion finding the order and the address because they kept asking my name yet everything was labeled by the bride’s name. When my dress finally came it was on a hanger, with plastic over it, thrown into a shipping BAG and thus in a ball – wrinkled! That was better than my shrug which didn’t even get a hanger but was crumpled tightly into a ball in the shipping bag. Ultimately, I feel the business needs to acknowledge the actual buyers more; very few brides pay for their attendants nowadays, and it would’ve been nice if the services provided matched the payment and reluctance most buyers are (secretly) feeling in this situation – pack a $ 250 gown accordingly, don’t make customers paying hundreds of dollars also pay shipping costs – especially if it’s an $ 8 UPS bag, and provide a complementary color swatch.

First I went to the DB on Sawmill because they had only slightly (still bad) reviews. I’m getting married in less than two months, so I had to buy something off the rack to allow time for alterations. After visiting the Sawmill store I went home and spent a lot of time on the DB website so I could walk in and have a list in hand to show an associate. After the lackluster service I received at Sawmill, I chose to visit the store on Morse Road.
I went in without an appointment last Wednesday around noon. I knew as I walked in the door that I might not be able to try on gowns since appointments are recommended. It’s like going to a hair salon — if you don’t make an appointment, you may not get your hair cut. I was greeted shortly after arrival and was asked to sign in. The lady up front was pleasant and told me that she would check to see if they had a stylist available to help me select and try on gowns. I spent the next several minutes entertaining myself by happily browsing their selection. Luckily, I was greeted by Erin W. who told me that she could help me out. I gave her the list of dresses and she quickly pulled a few and took me to a fitting room. I tried them on and fell in love with one.
I came from out of state to dress shop with my stepmother, so not only did I have the options of the two DB in Columbus, but there are also several in the area in which I live. Erin reported that her store didn’t have the size I needed. At this point, all of the work that she did was of absolutely no benefit to her as I would not be buying the dress from her. She went above and beyond to help me track down the dress by not only calling the store across town, but also helping me find the stores close to me back home. All the while she was kind and made easy conversation. She gave honest opinions and information and even brought a seamstress out to answer my questions about the options for alterations.
I really wish that I could have purchased the dress from her. I even asked if they could have the dress transferred to her store so I could. Unfortunately that was not an option. Erin and the other associates provided excellent service that surpassed my expectations. Know what you want, make an appointment and remember that they are there to help. Thanks for helping me find the dress I will wear on one of the most important days of my life!

Today at this location, I had absolutely the worst customer service experience of my life. I have never been treated so rudely in my life.
I came in to check out some flower girl dresses. I had been told over the phone that they did not have a specific dress in the sizes I needed (yes, sizes, this was 2 flower girl dresses I was after). I went into the store and managed to find, in no time at all, the exact dress, with multiple dresses in each of the 2 sizes (3 size 5s, and 2 size 6s). Ok, so someone didnt get what I was asking. Fine. I then asked for a fitting room to try this dress on my child.
I was rudely refused a room. I was told without an appointment there was no way I was getting a spot, and she laughed at me for being confused. I was told I could come back for an appointment (this is quite a drive for me), but the dresses would not be held. They were non returnable.
I left the store, then decided to go back in and request, again, a fitting area. I was told that a 3:00 appointment was late, and if they did not show by 3:15, I could have the room. It was 3:10. I waited. and waited. and waited. At 3:25 I requested the room.
Even though nobody had come in for an appointment during that time, I was told they showed up. Even though I was standing less than 3 feet from the desk, they couldn’t be bothered to tell me so that I didnt continue to wait, along with my 4 and 6 yr old daughters. The girl running the front desk was rude, inappropriately full of attitude, and on a total power trip.
I have never in my life gone into a store where you are supposed to buy clothing and been told I may not try that clothing on before purchase. This chain has lost a customer for life.

I went to David’s bridal to get a wedding dress. I couldn’t justify spend an arm and a leg on a dress I would wear for a few hours so the selection and price options was the main reading I went with this shop. I tired on a lot of dressed in my appointment. The associate was very kind and complementary but was definitely trying to make a sale. I guess I cant blame her it is her job. When I tired on a dress that I liked the most she told me it was the only one left of a retied design and I wouldn’t be promised the dress if I left the store. I was told It is the store policy dresses could not be put on hold. I wasn’t 100% ready to make the dress commitment but these comments to push me to buy the dress. Boy am I a sucker!
What really turned me off at this place was the alterations department. The dress luckily fit me very well and did not need altered other than the bustle. Once the dress was pinned up, someone in my party noticed the sides of the dress were uneven. When this was brought up to the attendant, there was a bit of an augment. My dress was eventually repined evenly.
When I came back after the alterations were complete, the bustle was sewn in wrong needing to be altered again! 3 appointment for a dress that only needed a bustle in the first place. I felt the alterations department was annoyed with me and the issues with my dress. I feel overall I got exactly what to expect from a big box bridal store.

I came into the store, tried on quite a few dresses and went home happy to have a list of about 4 – 5 dresses for consideration. I asked the consultant for the list to take home with me, but she said the easiest way to handle this would be for me to fill in a profile sheet and she assured me that she would add my information to the David’s Bridal database so that I could come back and try them on with my mom and sister. I walked out without a list – what a huge mistake! My profile was never uploaded into the system and it has apparently disappeared.
I have since visited a different David’s Bridal location and am happy with their service but I will NEVER walk out without a hand-​written list again. I also would not recommend this location – they need a course on customer service and organization.

If I could give this place zero stars, I would. It is not worth saving some money on your dress to deal with the stress of this place. The store is dirty, the bathrooms are gross. They double booked my appointment, so we didn’t really have much help. When I finally got her attention I told her I wanted a sparkly belt to see how it looked. I had to ask 4 times before she finally brought me one. So then I had to ask two more times if I could just see them all… Found my dress, it was way too long and would need taken in, so we ordered it, and made an alterations appt. It came in about two weeks later, which was awesome. I wasn’t able to pick up the dress within 7 days, and when I called, I was told that after 7 days, they were not «liable» for the dress. (Still not sure what that means). Got home, tried the dress on, and only half of the bottom part was gathered. I called and was told that alterations would fix it. I explained I was not going to pay for alterations to fix a dress that came ruined, and the woman got very snippy with me. So I took it in to the store, they ordered me a new one. Picked it up, got home and it was so tight I could barely zip it, and it was about 4 inches too short. The sparkly heels I had bought looked ridiculous because it was so short. I called and was told that «since the dresses are mass produced and factory made, they will not all fit the same…» I. Was.livid. it clearly was a petite size but they wouldn’t do anything about it. I ended up taking it to a local alterations place where I had to spend WAY too much to have the dress let out and lengthened. Took it to David’s for a free comp steam/​press and was told it takes a week, even though on the phone they told me it would take a day or two. Oh, and for the entire time I’ve been working with them, they have my wedding date as October 24. I’m getting married Sept 21. 5 diff people have told me they would change it, never happened.

I was totally hesitant with David’s Bridal, but was willing to give it a shot! Ann was great! She seemed to know exactly what she was doing! She offered dresses that I would be comfy in since I am an expecting mother. Even though she let me squeeze into a size 8, when I was much larger than that, it called for a good laugh!!! Thanks A lot Ann! ;) so happy w my perfect dress!!!

When I first walked into David’s Bridal, I had not made an appointment. I was just there to look around and figured out that it was best to set up a time to try on dresses. I talked to a wonderful associate, Ann, who really put my mind at ease about the whole process. I immediately wanted to make an appointment with her, so I did!
When I went back to the store a few days later, the woman at the front acted as if she had no idea what was going on, even after I told her my name and that I had made an appointment with Ann. So, instead of putting me with Ann, they put me with another associate. We were already a little put off because I really wanted to work with Ann, based on her enthusiasm and how easy she was to work with. This other associate did a lot of talking and acted as if she did not know how to measure me, which is something Ann said she would do to start off the process. After mentioning that Ann said she would do this, the associate apologized and said that she would see if Ann was available since this was obviously her sale.
Thank goodness I was able to work with Ann! I really did not have an idea of what I wanted, nor did I think I would be buying a dress that day, but because Ann pulled so many different styles and was so encouraging, I was able to find a dress after only a few try-​ons! Working with Ann was such a wonderful experience and I know I couldn’t have done it without her. I will be going to her for everything else I need at David’s.
Thank you, Ann!

I had an amazing experience! After a disaster with my first gown, I had a tight budget to replace it! India (the incredibly thoughtful sales associate) helped my mother and me go through every dress in my price range and even after the first 5 gowns I tried weren’t right, she didn’t give up until she helped me find the perfect gown in my budget! She was so patient and sweet and the price as well the gown were perfect! I was lucky that I went during a sale because my gown was marked down an amazing amount! Not only does it look expensive, the material feels expensive! I highly recommend this branch to anyone looking for a reasonably priced and still beautiful wedding gown!

Very poor service. After tried on our dresses she woman told us she’d be back but she never came back. She was rude to one of my friends in the bridal party about her size. I dont recommend this david bridal to anyone.

This place is HORRIBLE! My three bridesmaids and I arrived for our appointment and were matched up with a consultant. Five minutes into the appointment, our consultant claimed there was a «wedding dress emergency» she had attend to, but assured us she would return right away. We never saw her again. We asked two other consultants for assistance, but they rudely dismissed us and made us pull the dresses ourselves.
After bridesmaid dress shopping, we managed to find a flower girl dress. It took over 35 minutes to purchase the dress. The consultants are also the cashiers, so as you can imagine, it made everything extremely dysfunctional. This place is disorganized and the staff is unprofessional. DO NOT WASTE YOUR TIME! I left with a massive headache and frustration through the roof!

I went to look at wedding dresses for the first time and this store had the worst service ever. It was almost embarrassing because they treated me like Julia Roberts in the movie Pretty Woman.
Little did they know I would then go to many bridal shows where of course they showed up to offer me their services. After this bad experience here I simply said I cannot shop at this store after the service I received. They almost begged me to come back by offering me to meet with the manager and tried to persuade me with all their deals on their dresses.
It’s too bad this store couldn’t take a few moment’s to show me some simple courtesy, because of this they lost a customer for David Bridal.

Like many brides, this was the first place I went looking for a dress. I got polite service. The gowns themselves were absolutely underwhelming, though I didn’t realize that until I went to Wendy’s.
I always get good customer service on the phone here, even though I’ve had to call and change appointment times a ton of times and they must be annoyed with me by now.
When I tried on dresses and didn’t like something, I felt that the consultant sort of tried to «talk me into it» — whereas at Wendy’s, the moment I expressed doubt, my consultant disappeared into the racks finding something better.
I became disenchanted when I brought my matron of honor here to find her dress. We had made an appointment because I thought you had to, but our experience was no different than if we had just walked in unannounced. I’m not sure if we technically had a consultant. There was a woman who would wander by occasionally and help us if we looked helpless enough. I think it’s a big mistake that their consultants are always multi-​tasking different parties.
I came back again to find undergarments for my wedding dress. I had ordered a longline bra from their site that fit ABYSMALLY — and I was not able to return it due to their site not functioning right and refusing to accept the order number I inputted. Whatever, not this location’s fault. Anyway, it was an emergency situation because my dress fitting was the next day so I needed a bra right away, which I figured would not be a problem as the site specifically said most of them were available in store and online. Based on my experience with my matron of honor I did not bother making an appointment. No one was at the front desk, and the longline bras are not out on display, so getting any help was again a matter of wandering around looking helpless until someone notices (they are always busy with others because they are understaffed or something, so I can’t go up to them and ask).
When I DID get some help, she went into the curtained area and figured out they didn’t have any in the size needed (34B — nothing unusual) and went to check the back or something. This took quite some time, I’m not exactly sure where she went. She produced some 34Cs to try, gave them to me, and left. Now, I don’t know if any of you have ever tried to put on what is basically a girdle by yourself before, but it’s not really something that should be attempted! Think a normal bra with 12X the number of hooks and specifically designed to be really tight. So I stood there in what is basically underwear for several minutes before she finally came back.
After getting the input of a seamstress, we figured out that one didn’t work with my body, and tried the other one (I actually did get help putting this one on), and we discovered it to be slightly too big — meaning I would need a 32C rather than a 34.
Of course they did not have this size in the store, OR at the Sawmill location, and the only solution they offered was the privilege of paying $ 35 for them to alter the already $ 60+ bra (which, I might add, was kind of ugly). I don’t understand why you wouldn’t keep such normal sizes in stock. These aren’t things you want to be buy without trying on, so it is vital for them to be available in store, not just online — which I learned the hard way!
In the end I went to Macy’s and found what I needed.

My mother-​in-​law and sister-​in-​law and I came here to try on some dresses in early July 2011. We made the appointment and headed over there later in the week. Our sales person was named Ginny. Over the phone they told me to peruse the website and pick out styles that I liked and bring in a list so I could try them on, needles to say I ended up with a list of at least 10 dresses that I was looking towards trying on. We got there on time, but of course Ginny was with two other brides so she sent us to the sale rack to pick out the dresses. We didn’t find any we liked, however we saw a dress on a mannequin and knew that it was something that was of interest to me.
Ginny huffed and puffed about having to find the dress on the mannequin and was upset that we didn’t find any sale dresses to try on, because that would have made her job a hell of a lot easier. She asked the date of the wedding, didn’t bother to ask location or what style we were after and handed me the dress from the mannequin. I handed her the list I had been told to bring in and she looked at it, and immediately said that they didn’t have any in my size. Now, I understand that every girl that walks in there, especially midwest girls, are not all going to be a size 2, however to just assume I wouldn’t fit into any of the dresses I went in there to look at was degrading.
There were several Vera Wang White, collection dresses (which are of the higher end for DB) that we were looking forward to trying on, but again Ginny refused to go in the back and look for them and kept leaving us to attend to her two other brides. My MIL and SIL took it upon themselves to go to the racks and find the dresses themselves and guess what?! They did have my size, Ginny was just too lazy to look for them. She also kept trying to get me to try on the discarded dresses that her other brides, who were less than 5 feet away from me, and were not at all the style I was looking for.
Long story short, Ginny almost ordered the wrong size, didn’t really want to do her job and basically failed as a salesperson. She said the dress would be in store in October. Today I got an phone call from a girl named Kristen who left a voicemail on which she sounded very annoyed, to inform me that my dress had been in the shop for the past 42 days, and why haven’t I come to pick it up yet?
Needless to say… i know DB is convenient, but if you love your bridesmaids have them get something better than their shitty selection.

The service was horrible. I had a list of wedding dresses that I wanted to try on, and during my appointment, the woman working with me refused to even look at my list. My sister had to take the list and find the dresses herself, while the worker kept bringing me dresses that I wasn’t interested in and were much more expensive than the ones on my list. When I was looking for my shoes at a different visit, 2 workers told me to get out of the way while they were trying to do other things. I went in one time to get a sash for my gown, and no one would help me at all. My sister is now getting married, and we have been having the same experience with her at this store. They would not get her the dresses that she wanted to try on, and they kept trying to make her buy one size bigger than she actually needed. I have had nothing but bad service from this location.

I agree with Meredith’s review completely. Lucky all my dresses fit, but the deodorant stains are all true. The snotty attitudes from the staff was also in full effect. Dropping in just to look after coming from and OSU game I felt like my mother and I were judged by the way we dressed. This feeling came up more and more as once we decided to buy one of their pricier dresses the way we were treated shot right up.
The terrible thing about David’s is it IS so convenient. With no bridesmaid living in the tri-​state area I had no choice but to order a dress from this establishment. Luckily, for bridesmaid dress shopping our tide turned when we had the help of Alison. She made the shopping fun, and easy. Helping me to choose colors she gave the gift of opinion and stopped me from choosing some icky colors. She even let me try on the dresses myself so I could be assured the fit would be flattering and the material not itchy.
David’s is a necessary evil for brides. Huge selection and convenience makes it unfortunately a must stop for brides to be. When its your turn to walk down that aisle, make you sure you book Alison as your guide. And I guess, dress nicely if she is unavailable.

I realize that when you are ordering bridesmaids gowns Davids is very convenient, there’s one in every major city, they have an enormous selection, and they’re cheap.
When it comes down to it their customer service sucks, they are not reliable, they’re scandalous, and should not be in business.
Here’s some other reasons to skip purchasing from Davids:
1. They have no privacy, when you try on a dress you need to come out of the dressing room to look in a mirror, and practically everyone in the store can see you. I had to try on a dress three sizes too small and then come out of my room to find about 4 guys, 5 girls, and some little kids running around screaming. I was so uncomfortable I couldn’t even get a good look at it.
2. Four times the girl sizing me said what size I needed to order. When she turned the order form in up front I grabbed it from behind the desk to make sure the information was correct, she wrote down the wrong size, in fact it was two sizes too small, all sales are final, would I have had to order another dress if I had not caught this?
3. The store is filthy, the carpets are nasty, the dresses are covered with deodorant stains, and the girls working there have no dress code (sweat pants are unacceptable salesperson attire).
I wanted to run, I wanted to call up the Bride and say don’t do this! But it’s her day, so I ordered the peridot, tea length, satin disaster and alas I Unilocal.
I understand having the bridesmaids order from Davids (I did it too years ago). But Brides are deserving of so much more. When you try on your dress you deserve privacy, respect, honesty, and don’t forget, champagne!