E.E. Ward Moving & Storage

My experience with E.E. Ward was outstanding. I moved from Ohio to California and could not have had a smoother transition. Everything was completed on time in a professional and friendly manner. I appreciated the follow up and follow through. I never felt stressed wondering where all my «stuff» was! I highly recommend E.E. Ward — they are exceptional!!!

From beginning to end, the team was professional, timely, and informative. Highly recommend EE WARD. Doesn’t get any better.

I have just moved for the 21^st time in my adult life (yes, I realize that most of you think that is crazy) and I need to tell you that the moving company we used this time gave me my best moving experience ever! We used E.E. Ward and they were friendly, professional, funny and efficient. I highly recommend them to my Columbus area friends!

Our experience with E.E. Ward was good. They just helped us move1,230 miles across the Country (Oh-​Tx) From the beginning everybody was great. The movers showed up on time, were courteous, professional and worked pretty fast. They even packed some extra items for us.
Overall we are happy with our experience with E.E. Ward and would not hesitate to use them again and would recommend them to anyone.
Thank you!

This was our experience with E.E.Ward/Mayflower. They were one of four moving companies that we contacted 4 months in advance of our long distance move. The consultant who came to our home gave us the lowest estimate, and we also liked and trusted him, so we chose them to do our move, and asked him, via phone, to make the booking. He assured us it was done, and did not mention anything about signing any documentation. Fast forward to a week prior to our move, I called the moving company to find out what time the packers would be arriving, and was shocked to discover that there was no record of a booking for us. Apparently our consultant (who told us he’d been working with the company for years) had quit his job a couple of days after we spoke to him on the phone, and no one else from the company bothered to follow up with his clients. (Two other consultants from the other moving companies did call within a few weeks of visiting us, and we wish we had gone with one of them instead). We were told they could still do our move, but at an increased cost. The second estimate they gave us was nearly 40% more than the first one. We gave the contract to one of the other moving companies, who was able to keep the costs at what they first told us, at just a few days notice, but we’ve had issues with damaged items… I can’t help but feel that all the stress we’ve had with this move could have been avoided, had someone from E.E.Ward followed up with us when their consultant left.

I was moving across state lines and EE Ward did an absolutely outstanding job throughout the whole experience.
I think the highlight of the experience was when the packers came to pack all my junk (um, extremely nice junk that is. Right?). They were very friendly, prompt, and were good at what they did.
Given that I was moving at the height of moving season and I had a relatively small load, they had given me a 2-​week window in order to expect my junk (like I said I was moving out of state). I had visitors to my new place coming in the next week and so called in to see if I could get them to deliver my junk earlier. I don’t know how much of it was luck or how much of it was due to them pulling strings, but I received all of my things only 4 days later.
Very good experience and I would recommend them to anyone.

The best moving experience I’ve ever had. Efficient. Courteous. Solid business and billing practices. I am a customer for life.

The movers were great. They came quickly packed everything up and headed to the new place and pulled it all out. Quick, efficient and no damage. Couple snags like our pool table slates were not packaged but manager figured out how to pack safely. Said there was a slight risk but they made it great. The two wodrobe boxes that were ordered were not on the paperwork so we ended up just throwing clothes into cars. Really not a big deal but those wodrobe boxes would have been nice. All in all great move and I will use them again.

The whole moving process went smoothly. Cole, our consultant, was very prompt responding to emails. Tonya, moving coordinator, answered questions and checked in several times throughout the moving process to make sure everything was good. Our driver, Jason, and his crew were great packers (they packed everything). Nothing broke during the move from Ohio to Dallas, Tx. Jason delivered our items a day earlier than expected which was great. Our neighbor wants to request to have Jason and his crew to move her when she’s ready because of our excellent experience.

Great organization and business! I’ve known many of the team members from EE Ward both professionally and personally for years.
They’re a great company to choose for residential or commercial moves. I was originally referred to them by a realtor and have known many other happy customers.

They were extremely helpful throughout the whole planning and moving process. The movers themselves were quick and efficient. They were also polite and made sure to ask questions and ensure my needs were taken care of. I was making a move from Columbus OH (townhouse + storage unit) to Philadelphia, PA (small apartment and storage unit). They were able to keep everything separate that needed to go into each respective spot. And the home office called and checked often to make sure everything was going well and that paperwork was completed prior to move. I would recommend this group to my friends and use them again in the future if I have the chance!

A miserable moving experience. We scheduled our move 4 months in advance. The day of the move, only two guys showed up to load our house in a truck that was much too small. A third person showed up half-​way through, but they still had to leave goods in the garage for an extra day — promising to return the next morning. Of course, the next day comes along and they did not show. Only the threat of legal action got them to actually pick up the remaining goods and I had to help. Of course, many, many things were broken (as would be the case with a trans-​load) and the truck arrived at our new home in Colorado five days later than what they agreed to. Do not use this company. North American should revoke their franchise.

DO NOT use this moving company! I recently moved to Virginia from Columbus OH. North American moving assigned me this company because they seem to be one of the branches of North American moving. I used professional service including packing service and spent almost $ 3,000 for one bedroom apartment moving (I am single so you may be able to expect how much I spent compared to how much stuffs I had). My consultant, Jeff, was super difficult to contact with. I called him four to five times, and he never got my phone call. I left several voice message and he never called me back. I got my estimation about two months before my moving, and I emailed him to set my moving after 3 weeks. He never replied me and never set up my moving. I was never be able to talk to him or get his response after the estimation. I asked them to reassign other consultant, but they never did and kept telling me to leave a message to him. Anyway, I contacted with his assistant, Sherie, to set my moving schedule. She was little better than Jeff, but she typically called me back 3 – 4 days later after I left voice message. Anyway, I wanted to know when my stuff will be delivered because my moving is out state moving, so I can plan ahead when I will drive down to VA. I asked her several times before moving, but she did not even know when it is going to be. She just let me know a day before my packing. I should’ve stopped using this company at this point. But I was tired to changing the moving company. On the packing day, four guys came to my house about an hour late (Sherie told me that they will come between 8 — 10, which was not even exact time, but they came around 11). Those guys were very rude. I got my brand new coffee table, and they put some packing stuffs on the table. I didn’t really want to scratch the table, so I asked them to not to scratch the table. They seemed to get mad and told me «Those things won’t scratch your table.» One guy pooped in my toilet, and it was clogged. He did not tell me or anything, but just ran away. All my stuffs were loaded, they left, and I figured that out. It was really disgusting. All these things happened so far were nothing. The worse thing happened. When they loaded furniture, they did not cover when they carry them from my house to truck. It seems that they covered them inside of the truck after loading. So the moving guy dropped my brand new coffee table without covering it on their truck once he loaded it. It was about $ 250 and I got it a month ago. One edge of top panel of the table was crashed and got dent. I claimed it and I just got a mail that they will pay me $ 24. My bad that I did not spend another $ 1,000 to get insurance with somewhat deductible of $ 200, $ 300 or $ 500. Otherwise they pay 60 cents per pound. I just checked my contract, it seems that there are options of 1) repair, 2) replace 3) 60 cents per pound for the damaged good. But the mail that I got about the claim said «our liability is limited to the repair cost, actual case value, amount claimed, or 60 cents times to weight of the item claimed, WHICHEVER IS LEAST.» I also lost several chief knives. The mail said «after reviewing the delivery paperwork we note you did not take any written exceptions to the loss claimed.» How can I know my knives are missing when I did not unpack my stuffs… After loading my stuffs from my old house, the truck driver did not let me know when they are going to deliver my stuffs. He just told me that he will call me. So he called me and asked me «Are you going to be at home tomorrow morning?» That was very unprofessional. Last finale, the truck hit the TV cable hanging in between the poles after unloading my stuffs, so I’ve heard that they called police. Whole my moving experience was terrible. I did not spend $ 2,700 to get this unprofessional service and damaged furniture.