Embassy Suites Columbus

Regarding stay June 3 – 5, 2016 at Embassy Suites 2700 Corporate Exchange Drive Columbus OH 43 231.
HORRIBLE! WORSE CONDITIONS AND MANAGEMENT EVER!
I am a team manager for both a Softball travel team and a Hockey travel team. I book many, many group bookings each year and have always tried to book Embassy Suites whenever possible because they typically never disappointed.
That was not the case on June 3^rd — 5^th, 2016. I had booked a group block at the Embassy Suites 2700 Corporate Exchange Drive Columbus OH 43 231. Because we book through a group, we did not go to the hotels website. Upon arrival, we were presented with a hotel which was in a TOTAL RENOVATION. This was way bigger than a little paint, the entire lobby was gutted, electrical boxes were dangling from walls, elevators were not functioning or were shaking and going extremely slow, floors and walls were missing, dust, dirt and there was extreme noise of jack hammers and machines that were ripping up carpets.
The conditions of the hotel were beyond anything I have ever seen. They were absolutely unacceptable. We should of been communicated to previous regarding the extreme severity of the state of the hotel. Honestly, the hotel was not even safe and probably should not of been open. There were «plastic tarp walls» that if you would bump or lean, you would literally fall down a few inches into the construction area where there were tools, exposed ground/​soil, sharp items, etc. The hotel should not of even been open it was that bad.
I under stand there has to be renovations however, this place was extremely unsafe. The worse part is that the hotel management did not care at all and did nothing to rectify the situation. Only after fighting for hours, did they agree to take a lousy $ 10 off a night which was not enough. They said they didn’t care because they were full. So what, we basically didn’t matter? We still paid $ 145 which for what we got, was still way too much. The noise was so loud and the hotels response was «it should only be between 8am — 5pm so if you stay out of hotel during that time, it won’t be bad».
So basically, your hotel management is telling us to NOT to use hotel during the hours of 8am — 5pm yet we are paying that kind of money for a huge block of rooms? That is a disgrace.
Additionally, the fitness center was closed which was a big deal since we were travelling with a group of athletes that would of liked and needed to use the gym. The rooms were not made up for anyone in our entire block. The counters were full of drywall dust and dirt, the beds were not made up, the dirty towels were removed and clean ones were just thrown on the counter. This happened to all 12 of our rooms, not just one room that was missed. Again I expressed this concern to the hotel management and his response was «wow». WOW, that was not helpful.
The conditions of the hotel were beyond anything I have ever seen. They were absolutely unacceptable.
I attempted to share all my concerns with both the Hotel Management staff at the hotel as well as provided my feedback directly to Embassy suites through a survey I received. I requested call backs, an email address where I could send pictures, videos, etc. No one could even be bothered to respond or call me regarding this issues. So disappointed.

The hotel performed what I feel is a bait and switch. I was aware this hotel was under some construction but was assured I could get connecting rooms. Upon arriving they could not fulfill their end of the bargain.
That was aggravating but they had out us in two rooms next to each other one room was fine the other smelled like smoke so we requested to be moved and they were able to switch us quick enough. The rooms themselves aren’t too bad but the overall state of the hotel was terrible.
They have 4 elevators, 2 were down, 1 moved at a slug pace and the other was pretty unreliable. The inside of the elevators were bare insulation and bounced when you got 5 people in the elevator. The entire atrium was bare concrete so you had to go along construction hallways to get where you wanted to go. There was exposed wiring for lighting on the floor we were staying. Overall this hotel should not have been open. I understand construction but this was above and beyond.

Just like many others, to say this property is sub-​standard would be an understatement! Very inattentive staff, bordering on rude, plus the entire hotel, that in general, is poorly kept and maintained. When we finally got into our rooms, housekeeping somehow didn’t bother to notice the peanuts strewn around the room. Plus, the front desk was unable to send up extra pillows, claiming they had no staff to do so. And then, to add to it, some children’s dance competition was on site. This meant that kids were running amok, yelling and shouting all evening, with little or no adult supervision. Pressing each and every button on the elevators, so it would take forever to get to the requested floor. Slamming doors, and beating on walls. And where was security? There was none. The GM should be ashamed, as should the Hilton name. Never again!

Such great service! Front Desk girl (Jessica) was able to switch my room without a problem because of screaming baby next to me. She was so helpful!
Cocktail hour is fabulous! The bartender was a hoot!
Manager checked in on us while we were eating breakfast. Made us feel very welcome.
Called for more towels and they were their quickly. Kids loved riding the glass elevators.
I will stay here next time I visit.

Let’s start with the redeeming qualities of this hotel that made it a 3 instead if a 2 star review.
Pros:
* it’s a Hilton brand hotel so you get hilton comforts of: plush towels, giovani bath products, down pillows, really comfortable mattress.
* I like Embassy because I travel for business and I can work in one room and Sleep in the other. Also if the atrium is noisy, you can close the door to your bedroom and total silence!
*from 5:30 — 7:30 there is a guest reception
*if you happen to be a hilton honors member it magically changes any worker with a horrible attitude into the nicest person you’ve met. Lol
Now let’s get down to business with why without the aforementioned items this would have been a 2 star review.
Cons:
*one if the main lobby elevators is broken. Makes it a long wait in the morning when everyone is leaving at the same time.
*during the week business is slow at this location and that’s all the employees complain about! They don’t care it guests are around. This also carries over to personal conversations and the choice of language used.
*they had to find a cook this morning for omelettes. Part of the reason I stay at the embassy is for the hot breakfast.
*the atrium grill is over priced with lack luster food! I paid $ 10 for 3 potato skins. No, not three potato cut in half, I had THREE skins on my plate. I actually went to easton for food after the disappointment of the hotel. See my review on Cooper’s Hawk.
If you can stomach the cons, then by all means, enjoy your stay. As for me, I will be looking for a different embassy for my next stay.

The shuttle is non –existing. The elevator doesn’t work and you will have to take the stairs. If this doesn’t matter then it will be a great stay.

Nope. Never again.
This place was a disaster. Let’s go down the list.
–It was a total of $ 160/​night– I’ve stayed at 4 star hotels for cheaper.
–The noise level is unreal– there were kids running and screaming at all times. And I’d like to point out I am not a light sleeper. There was three reunions going on and every time we tried using the elevator it was a waiting ordeal… That being said…
–Two of the four elevators were either broken or constantly malfunctioning. Our room was on the 8^th floor and we used the stairs– Awesome. The elevators that did work were scarier than the Tower of Terror ride in Disney constantly rocking while you went up.
–Continental Breakfast was okay– they did have a large selection although the scrambled eggs were in a pool of water which was a bit frightening.
Drive the extra half an hour and save yourself some money and stress. This is not a hotel that offers a good nights rest.

I’m here in this hotel as I type. I checked in last night, Thursday July 9^th, 2015 at about 11:45 pm, with my son, for his Baseball Tournament. I could hear kids shouting to each other across the atrium after midnight last night. It is now 5:59 am as I type this and I have been up for about 45 minutes. I was awakened by the loud noise of employees slamming chairs and plates while setting up for breakfast. Apparently, speed is more important than quiet in this hotel. I actually wrapped a blanket around myself 15 minutes ago and walked out into hall to scour at the idiots performing there task. (I was told at check in that breakfast started at 6:30 am.) I leaned over the railing to see kids– baseball players getting breakfast– this is at about 5:45 am. Seriously!!!
This place is ridiculous! I would never stay here again. Thank God I slept on the pull-​out couch– which is uncomfortable and creaks– and had my son sleep in the bed. There are two rooms– one with desk, fridge, TV, etc. — a door between both rooms (that is closed right now,) and is hopefully helping my son sleep. It sounds like a noisy high school cafeteria right now! I wish I could record the noise for you so you could hear it!

Ate at the hotel bar (chicken fingers, fries, water) on a business trip. After about an hour started to not feel well. What followed was the worst night of food poisoning I have ever had. Absolutely miserable, could barely dress myself to check out the next day. Eventually contacted the manager and food manager (Jeff F, Paul V), and their response was apathetic at best. Absolutely the worst customer service I have ever seen at a Hilton chain. Avoid this hotel.

POSITIVES: very nice staff, healthy managers reception snacks (cheese and crackers, fresh veggies), free 24-​hour airport shuttle
NEGATIVES: extremely slooooowww elevators (Seriously, the slowest elevator I have EVER been on), the «free» wifi is intermittent at best, even on the ground floor, sketchy area; you definitely wouldn’t want to walk anywhere outside this hotel, limited dining options nearby.

I’m good.
I am thoroughly enjoying this hotel and here is the reason why… Before checking in, one of my friends told me to ask for corner room (and I always request the top floor) as to reduce the amount of atrium noise — luckily I did and so the amount of screaming children I hear is to a minimum. Also, when it is all said and done I will have been here for two weeks straight and I will state that the atmosphere during the weekdays is totally different from the weekends.
During the weekdays the clientele is pretty much business professional however, on the weekends it changes to Ohio State football fans, wedding parties and ghetto fabulousness.
The front desk staff is super nice and very professional. There is a complimentary breakfast and happy hour everyday and if Vicky is the bartender make sure you tip her a dollar per drink because she is awesome and she works for tips.
The fitness center has Life Fitness Equipment and a great supply of free weights.
There are only two reasons why I did not give this hotel 5 stars — the first is the fire alarm that went off at 11 o’clock PM on Thursday night because someone burnt popcorn and the second reason is for the initial bartender (not Vicky) who was quite rude and I am still a little miffed about that…
Anyhoo. If you are ever in Columbus, I highly recommend this hotel the rooms are quite spacious, you will not feel claustrophobic and it reminds me of a mini apartment. The mattresses are extremely comfortable which allow me to sleep throughout the night without waking up as I am prone to do. Also, the flat screen televisions in the bedroom and the living room are huge!

If you are on business in Columbus, avoid at all cost. Kids roaming the floors, very noisy from the nearby highway and i got bedbugs, to which the management reacted too slow and inadaequate

On a recent stay the emblem from the front of our BMW was stolen while parked in the parking lot. BEWARE of the low life that stay at this hotel. We also had to call security because of the noise coming from adjoining rooms.

Clean room, great front desk staff.
Good food at the bar and despite only having 3 beers on tap, 2 were good craft beers. Salmon was good as was the salad.
Airport shuttle was waiting for me when I came downstairs in the morning.

The rooms were up to date. The free happy hour is… free but without trained bartenders. However, the bar in the hotel makes up in price what they lack in skill. Rarely do you see a hotel with a captive audience forget to price a such but you can really stretch your dollar here.
It’s a bit out of the way which keeps it from being a 5 star establishment but I would certainly recommend it.

+ large rooms, no kids running halls, evening cookies,
— noisy atrium, poor breakfast layout, dark rooms, intermittent Internet, hot business center
I wanted to like this place but it fell short in several areas. First, it looks old. Needs new carpet, new paint, and updated room furniture. I’m sure at the time when this place opened it was ahead of its time, but now 30 years later its old school. Elevators are slow, business center has no a/​c and only one computer prints. They even put a fan in the business center; really?
Our room needed updating and the feeling is very dark and depressing. Breakfast is spread out in different areas. I only found out on day 3 where toast was around the corner.
Complimentary drinks in the evening has a two drink limit – that’s lame. Air circulation is awful. I could smell the breakfast coming up to my 7^th floor room through the bottom of door. Elevators are super slow and a bell rings for each floor even when it doesn’t stop – irritating.
Internet failed to work from our bedroom. Kept cutting out in living room. They told me to call AT&T, and even they admitted there was an issue that could not be fixed.
All in all a 3 night stay that was a bit of a disappointment.

Third time’s the charm? Maybe not. This is the third Columbus, Ohio hotel we’ve tried… seems like Ohio likes to strike out with accommodations (Hilton ones anyway). Another establishment that floats between 2 and 3 stars… but I’ll give it three stars because they resolved some of my issues.
Rooms are suites. Duh. Embassy Suites. There’s a living room and a bedroom. The living room has a big flatscreen TV which is nice, a mini-​fridge, a microwave, coffee maker/​etc., sink, some basic living room furnishings/​desk stuff… all and all not bad, considering most places don’t usually have appliances. This hotel definitely caters to the business folk… which I guess works for me. The internet is worlds better than the last hotel I was at… but it’s still slow. At least this time around it didn’t constantly disconnect…
The bedroom is decent too; I had two queen beds. There was a dresser and a couple drawers too. There is a big flatscreen TV in here too. Couldn’t tell if the table was dirty… it was a bit gross… the whole place has a bit of a grimy feel to it, but it’s definitely on the older side, so it’s a bit expected. The room and beds are fairly comfortable, but dang… it gets loud. You can hear all sorts of cars on the highway and even the wind whipping in the window area gets crazy loud. Luckily I can sleep through some of that… but it does take a little to get used to.
The bathroom… was broken. The toilet was running and leaking… but at least when I called them they sent someone up to fix it. It was a bit awkward they no one called it in during the day (you would think they’d fix it then… but they didn’t). The toiletries are nice and they tidied up nicely (unlike the last place I was at).
They have a pool (it’s crazy hot in there… like a sauna) and a workout room… but the workout room is teeeeeeeny. There’s a couple machines and a small area for weights… and holy crap this place needs airflow… it gets insanely hot.
The reason this place gets three stars instead of two is because the service here is pretty friendly. People actually smile and look like they’re enjoying their jobs; they also do a pretty good job at being friendly and accommodating, The breakfast is decent (they have a cooked to order) with a decent selection of items (not the best, but it’ll do). They also have a happy hour with open bar well drinks and some other stuff which I didn’t sample.
Probably won’t stay here again (kinda being dragged all over Columbus by my boss), but I wouldn’t call it the worst on my list. I’m getting too spoiled with the other Hiltons I guess XD

A bit hard to find as it is tucked away in some business park but I found it to be very nice, quiet, and clean. I would definitely stay here again.

Quite nice hotel. Everything was new. Very professional staff. Pool and Gym Area is great.
If you’re a Hilton Honor Member, you’ll be sure to get preferred treatment from the rest of the crowd.
You’ll get the cookies and extra bottle of water on top of your bed when you arrived

I stayed here a couple of nights last week. Its a very pleasant hotel. Clean, bussiness oriented and with many perks that come with a nights stay. Between 530−730PM they have the manager special which is open bar well drinks and budlight on tap in the atrium or the café. During the AM there is a very nice breakfast buffet which consist of omlettes, OJ, coffee, sausage, eggs, bacon, etc and a complimatary USA today paper.
A few negatives were that the highway side was noisy. I am a light sleeper so this may not bother others but the slightest noise keeps me up. Also it doesn’t help when I work nights and sleep during the day. I think they could have done a better job with sound proofing that side of the building. The pool was clean but the workout facility was tiny. Overall a great stay. The staff was very friendly. Definitely stay a night. You will enjoy it.