Fairfield Inn & Suites Columbus West/Hilliard

This place has it my peoples choice award… Here’s why:
1. Allergy free the ducts and air conditioning were completely clean in my suite. They tell me they have staff who focus on deep cleaning. I was amazed at the level of cleanliness. 100% on that.
2. Hospitality– People like Brian who says he doesn’t lock up till his last guest returns…“He was expecting two more (night shift) they are watching out for you; John who makes sure you are getting top notch service and tells you to make sure you think of them for any return trips; Now Autum, so kind with uplifting words to you always! Ray super friendly. No it wasn’t the exotic marigold hotel but you would have thought it was. I was there for an extended stay over three weeks and they never changed… Always kind, now Diane was the Angel, some people leave you candy in your room she leaves you with wisdom for the journey, but she’s too humble to even know it.
3. Not being a full service hotel I tell you they got the service part right; some days Casey may get to baking cookies or leaving out special treats for the guest.
4. They got it that be our guest spirit. Thank you guys.
Now if I were petty yes I could ding umm whirl pool didn’t work and microwave eggs
but that is only a minus 10%…
So not being a full service hotel and with their level of hospitality this was a win win.
Yes I would return… Room 215

Ok, so my last review for this joint was one star because they’re rude on the phone. I called them back a few days beforehand to double check the reservation, and their phone manners were still sub-​par. In person, they were fine. The room was a little expensive for what you get, but it was clean and easy access in and out of the place. Next trip to Columbus is going to be shopped around some.

Clean comfy beds inexpensive. Perfect for a good night sleep. Rarely is it crowded. Staff is nice. Elevator is not speedy. But comfortable and clean. And there are a couple places to eat that you can walk to.

This location is so below the standard. I selected this hotel based on its reputation. Now I will probably avoid a Fairfield entirely in the future. I travel a lot. Lamp not plugged in since plugs were used for microwave and refrigerator. Was I just not to notice? I asked to be moved to this room from room that had such a basic feel that is uncharacteristic of what I thought was a Fairfield property. I guess the price is very telling. If your room is $ 109 or less don’t think it is a good deal. Got 2 more nights. Very disappointed!

The rooms are nice/​clean, staff very helpful, and rate reasonable. Unfortunately, the breakfast was very poorly maintained, elevator very slow, and throughout my stay a revolving group of ball teams who stay up late running up and fine the halls slamming doors.