FedEx Office Print & Ship Center

Some people are soft spoken and some of them are rude.

Awful, awful, awful. I have had multiple experiences trying to get things printed here, and more than 75% of the time I either have to stand in line for half an hour or more, or there are no working machines and I just walk out.
More than half of the problem — maybe more like almost all of the problem — comes down to management problems, from having just one person working on Saturday a week before Christmas to there being no pens/​paper/​rubber bands/​paperclips/​etc. in the self-​service area. The employees seem to be trying, but it’s just not possible to avoid sometimes catastrophic service failures. The location in Reynoldsburg isn’t much better, and there quite a few things (the website, the machines, etc.) that are IT-​based that I’m sure are regional if not worldwide problems. I’m talking about fundamental programming and structural issues here, rather than jerks at the front counter. The number of customers I’ve seen stomping out, throwing their hands up in exasperation, and complaining (loudly) to one another is truly astonishing, and it makes me feel itchy and nervous when I see it (probably because I have a background in retail and these issues really could be solved with a bit of managerial competence.)
In any case, I’m heading to Staples to pick up my next print job. Because this place and I are through with one another, and there’s a Staples right across the street.
(The Staples website also actually works, which is delightful.)

The worst service ever. Awful awful awful. A female staff just really disliked packing and processing for international shipping. I know international shipping would have more steps than domestic one. However, she was too much.

I recently found myself in a predicament where I had to scan and e-​mail a document. In the past, I’ve had a printer/​scanner, but I don’t anymore, so I knew this was my best bet.
I walked in and looked at the machines. I saw a fax/​copier machine similar to what I am used to working with in an office setting, and went over to it. I’ve previously been able to scan and e-​mail something to myself from one of these machines. I saw that I needed a card and went to get one from the self-​serve kiosk. I quickly found out that the machine didn’t do what I wanted and went to the counter for help.
Thankfully, a very nice and energetic woman was ready to assist! I went up to the counter, probably seeming pretty helpless and technologically inept, and she quickly helped me. She walked me over to the computers in the back (this place is big, though it looks deceptively small; I seriously had no idea those were even back there) and showed me what to do. She was patient and understanding.
In a matter of minutes, I was out and had my document in my e-​mail. It cost me about $ 3, which is pricey, but the woman had pointed out to me that this work station was the most expensive out of all of them.
There were lots of employees available to help, and I liked the convenience of it. I also appreciate that they’re 24 hours, so if I was ever in this bind at midnight (I seriously hope not…) I know that I could still do what I needed to.
If any bizarre printer/​scanner/​faxing needs ever present themselves, I will definitely come back to this location!

Ask for Tracy! His smile and cheerful disposition make mailing presents to my nieces and nephews a breeze!
But I must be honest, sometimes my experiences at this location are less than ideal. The wait time can frequently seem disproportionate to the number of staff available. When I walk in, there are generally 2 – 4 staff members floating around the entrance, plus a couple at the register, and a few more milling about behind the counter. With so many staff members on hand, I never quite understand why there is usually a wait time. Most of the confusion over where customers should wait in line is on the Office side. Head toward the middle of the store if you want FedEx.
While I haven’t needed printing or shipping services in the middle of the night, it is worth noting that this location is 24 hours!

I’m new to the area, I’m not from an area of 24-​hour availability. Trying to ship a package that is expected by Christmas when my work hours overlap the Post Office’s business hours was creating one roadblock after another. I know postage can be obtained online these days, scheduled pickups and such also; but this was a situation where I needed to depend on the professionals to do what they do. I passed this location one evening with the package in my possession. I went in and sent it off at 6:30 in the evening without a hitch. The staff was helpful and efficient, and convenience aside, I only paid about $ 1 less than USPS for comparable service. Very satisfied, I expect I’ll see these folks again; even if it means a drive across town.

I ab-​so-​flippin-​lutely love this place! It can easily become any student’s bff. On several occasions this 24-​hour one stop print and ship center has saved me from missing deadlines. If you’re like me, and your hours are sporadic and normal business hours do not meet your needs I suggest FedEx Office on Kenny because they’re always open.
Depending on your needs, FedEx Office can be pretty reasonable and other times it can rob your pockets with a AK47. Faxing can be pretty pricey especially if you’re sending several documents.
The employee’s are friendly but slow to greet you. A little pep in their step wouldn’t hurt at all.
Other than that, FedEx on Kenny Road can be your life-​saver. Especially, when all you need to do is print and the library is closed, your printer malfunctioned, and your friends are sleep and too drunk to let you use theirs.

So I had been stressing out about printing my art project for several weeks; naturally, I procrastinated until the last minute. My project was large scale (11″ x 80″), and I didn’t want to pay a fortune to print. I called for an estimate, and they were the only ones that would actually answer the phone in the area. When I brought in my project on a thumb drive, we realized it wasn’t the correct format. It was a format that none of us knew. They didn’t let that phase them. We probably tried 3 or 4 different ways to get it into .pdf format (and they didn’t complain). Finally we converted it and they even printed it for me in under 20 minutes! They exceeded my expectations with the speedy printing and friendly service, but then they told me about their student discount!
So to review:
Great phone service, exceptional staff and problem solving, fast printing, and discounts. I don’t see any problems here. I will definitely have all my printing done at this FedEx from now on.

Hmmm. This Kinko’s is NOT closed. Well, I guess technically it’s a FedEx/​Kinkos now, but everything is the same.
Anyway. I came here yesterday with a huge project on my hands. I had about 50 tiny pattern pieces from the back of a sewing book to enlarge (at several different percentages). Some of them I could do on the regular copier (up to 400%), but many I needed to scan and print on their giant printer.
Well. First of all, this ended up costing about $ 70. The big printer is charged by the foot, but there wasn’t an efficient way to send my pattern pieces through without getting a lot of blank space. Money down the drain. Still, they had the equipment to do my project, so that was good.
My major gripe is with the service. It was Sunday night, and there were only two people in the place. I was there for 2.5 hours overall, and I’d say the joint was pretty hoppin’. I think this was the first time I’ve been in a Kinko’s without the project being for work or for a grade. I would imagine Sunday night is a high-​stress time for most patrons at Kinkos, so if the staff was overwhelmed (and they seemed to be), perhaps the management should consider adding another person for Sunday nights.
The two overworked people who were there were NOT friendly and NOT helpful. It was actually pretty quiet when I first got in there, and neither clerk could really help me get oriented with the big printers. The magnitude and cost of this project was pretty huge– so I would have appreciated some time or money/​saving tips, if any… like how to get the big printer to cut off the sheet sooner. Maybe they had something in the back that would have been more cost effective— who knows? Maybe there wasn’t any other way to complete my task, but the clerks never bothered to help me much. I had to go get them three different times for various technical difficulties.
At one point, the big printer wouldn’t print out my scans. I went and got the employee (this is the second time I asked for his help) and he came over and told me that the machine hadn’t printed in awhile and it was probably warming up. I pointed to the large pile of papers I’d already printed on the floor. Then he told me that the thing I was trying to print must be too big for the printer. Uh, not a chance. He rebooted the machine and ran away.
Then, the printer started to grind out a partially printed sheet, but wouldn’t cut off. The ink was streaked everywhere. I was kind of afraid to go get the guy again, because he simply wouldn’t stay put or listen to what I was saying. Some poor dude with some blueprints came in for some enlargements. I warned my fellow patron to look elsewhere.
New Patron goes and gets Mr. Grumpy. Mr. Grumpy tells me again the enlargement I tried to make was too big. WTF? It was clearly not. THE MACHINE HAD CLEARLY MALFUNCTIONED AND JAMMED. Anyway. He starts furiously pulling paper out of the machine (it’s on a continuous roll). He’s huffing and puffing and pulling it out like the machine ate his kids, and I’m the one who ordered the hit.
He pulled out the paper and crumpled it in bunches so that the paper filled up a QUARTER OF THE ENTIRE ROOM. I’m not kidding you! The ink just kept streaking on it, and he kept pulling on it. Customers must pay for this paper by the square foot, and this was hundreds and hundreds and hundreds of dollars’ worth of square feet. Why did he keep pulling it out? He kept telling me I tried to print something too long, but the thing I was printing was less than two feet long? Anyway. He just left the paper in the middle of the room like that and stormed away.
The irony is that there’s a giant sticker on the machine that says «Need help? Just ask!» Har har har. Yeah right. That guy is going to slit my throat if I ask him anything at this point.
Ugh, so. None of the service people cared to listen to what I was saying either about the goals for my project or the technical difficulties I was having in order to give advice or solve the problem. Every time I went to get someone, they would just zip in and out as fast as they could, spouting irrelevant or incorrect information. Or they would look like they were about to explode.
To be fair, I did get my project finished (2.5 hours and $ 70 later) using various items of equipment. But it was not with any help from the staff. When I took my large sheets up to the front to ring out, they asked me how many feet there were. Um??? I have no clue? If you want me to pay by the foot, you can measure it, Bub.