Goodyear Auto Service Center

This particular location has a special collection of gentlemen who know how to do their jobs and treat their customers the right way. I couldn’t be more pleased with the thoroughness and respect they have shown me. I’ve been coming here for a couple years now, and since I’ve moved to Columbus, these guys have been second to none. Aaron who works up front is ACES and one of the nicest guys you will ever meet. I highly recommend this Goodyear for any needs that you could ever have on your vehicle.

Got a flat tire. It was leaking out the valve stem. I drove here on a donut and explained what happened and they took a look and just fixed the tire right away and put my tire back on my car. The manager told me it was FREE and to have a good day. It was a small thing that didn’t take too long but Free?! Thanks for making my day! — Customer for life

Preface: Since I was 16 — when I got my first car, my dad has been telling me things like, «take your boyfriend with you, never say yes to anything they tell you, always get a couple of quotes, don’t let them rip you off…» and other dad-​isms. Therefore, I am always wary about getting any work done on my vehicle.
I come to this Goodyear location every time I need to get my car serviced. From easy oil changes, to alignments, tires — whatever. The staff and management here are so incredibly friendly and transparent. I’ve never experienced anything but great service.
They always have coupons — this makes them competitive price-​wise. The guys will tell you how much it’s going to cost (or give you a close estimate). The other day, I took my car in for an alignment — it turns out there was an underlying problem and the man working gave me several different options (at different price points) and his recommendation. He rotated my tires for free — which helped the problem, and told me to take a look at the quote and the options and schedule an appointment when I decided. That was that. Zero pressure.
Bonus points: You can schedule online AND Target is right nextdoor so you’ll never be bored while you wait for your car.
I would recommend this place to any one of my girlfriends!

Goodyear quality

The fuel pump in my wife’s car went bad so we had it towed here. First, I gave them my number and told them to call ME when they figured out what was wrong. They called my wife. They told her she needed the new fuel pump and a whole bunch of other stuff, totaling up to $ 1300. Blue Book value on the car (an ’04 Olds Alero) in its current condition is $ 2500. For the fuel pump with cleaning and filter at Goodyear its $ 890. No way am I spending that much on a car I intend to get rid of soon.
Anyway, they tell my wife they can’t get to it until tomorrow. She says ok then tells me about it. I think it sounds ridiculous so I call around. Going rate for a fuel pump with installation is $ 600 WITH a new fuel filter and cleaning. Goodyear wants to charge an extra $ 60 for the filter. Extra $ 100 for the cleaning. I tell them I’m bringing a tow truck and we’re taking the car elsewhere because I’m going to save myself $ 300 by going somewhere else.
But wait! they say. We’re already halfway into it. We’ve already got the fuel tank off, they say. Excuse me? You said you couldn’t even get to it until tomorrow. But she authorized the repairs and we got started right away, Doug (the manager) says. I hate being forced into paying these crooks but if they’re really halfway in, what am I going to do? So I get him to agree to just put on the pump and nothing else which knocks the price down to around $ 675.
Now, I don’t believe they’re really working on the car already, so I get in my car and drive over there. Not only are they actually working on it, they’re done! This was maybe 25 minutes after I called. What a miracle that a car they couldn’t get to until tomorrow is suddenly done in 25 minutes when I call and threaten to take it elsewhere. Still feel like I got ripped off on that fuel pump. Don’t believe those reviews that say these guys are honest. They’re anything but that.

Good, honest, reliable auto service center. I had an unexpected oil pan leak and they diagnosed problem where dealer missed problem.

These guys are good. Purchased a new set of tires there and came back a year later for some transmission work and tire sensor replacement. They are prompt, professional and good at explaining (and showing me) what needs fixed and why. Highly recommended.

I would’ve given this location a better rating since my purchase of tires was good, but a couple of weeks after that, I went back to them because the brakes were making a strange noise. They pulled them apart, brought me back there and showed me where there was damage. They wanted to charge $ 1200 to fix my brakes! My wife’s cousin is a former mechanic in the Marines who wanted to check them out for us. He verified that there was NOTHING wrong with them! I can surmise that Goodyear did something while my tires were installed to make it look like the brakes were in bad shape, but that is conjecture only and I have no proof, so I won’t make that claim. I will say that it’s been over a year since that incident and my brakes are working fine! It’s situations like this that give auto repair businesses a bad name. Be very wary of using this location. I contacted Goodyear’s HQ and they were no help. It seems that a rip off averted means to them that there was «no harm, no foul.» Yeah… right! I will never use them again, even for an oil change.

I hate getting my oil changed. I’ll admit, I’m a girl who knows absolutely nothing about my car… so I dread getting my oil changed because they always tell me I need the most expensive oil they have, when really– I’m sure the cheaper oil will do just fine. (Maybe I’m wrong? Again, I know nothing about cars).
I was very happy with this location because
1) I called a few hours before to make an appointment during my lunch break and they had availability
2) I noticed they are open on Sundays– always helpful!
3) He did not try and tell me I needed a $ 45 oil change
Also found a coupon in my Valpak so the oil change was under $ 20!
Plus– if you have Goodyear tires– tire rotation is FREE! (I like that!)
I’m giving them 4 stars only because he had said the appointment would take 45 minutes… and it was over an hour– I realize that is not a huge deal, but I was on my lunch break and only get an hour.
Will definitely be coming back here– the staff was very friendly too!