Grismer Tire & Auto Service Center

To start off I’m a big supporter of local and family businesses and Ohio and i really hate writing this review. Went in for a routine taillight change l greeted by two gentleman at front desk who explained that repair should be no problem. 15 mins goes by the mechanic from front desks walks back in and explains that I needed to order a tail light part. I found it odd that a tire and auto service didn’t have or order their own parts. No biggie I figured what the hell I’ll sit in order this part and learn something about how to install taillight once it arrives from eBay. But before I could confirm the part order the mechanic that was assisting me the whole entire repair up and left for the day (totally unprofessional)!!! Once I found out he’s long gone while I’m waiting up front like a fool I asked a simple question to the front desk and other mechanic. Is this the right part to order? Both confirmed yes Moving on. Part arrives 2 days later I go back in for unbilled repair as promised as part of what I paid for the service fee. But low and behold I was told by the manager and mechanic I ordered the wrong part even after it was the EXACT part I was instructed to order by mechanic and front desk. (I’m thinking to my self why did I ever give these guys a shot instead of going to my family car repair guy at auto essential care/​late for work ?) The assistant manager promised and gave me handshake he’d reimburse for the wrong part and essentially explained to me the employees I had spoke with are «not aware /​unsure of which part I needed ». I say what the hell they’ll reimburse me for wrong part and fix everything everyone’s happy. Moving on I go ahead order second part receive it in 2day. Come back to shop and explained by the assistant manager he’s not paying for part and basically gives me the run around. Even spoke to owner pretty much gives the cold shoulder. Very unprofessional once again. Now my taillight isn’t fixed .I’m out the service charge + paid for 2 parts I ordered for 40 $ which they should have had or allowed me to put a down payment and they order the part for me. So ashamed we have crooks like this working in Columbus. I highly recommend going elsewhere these guys obviously don’t care about customer service or bringing in new customers.

I took my car in for an oil change and they found $ 450 worth of repairs – which I agreed to and they fixed. A few days later my check engine light came BACK on – so I called and they said to bring my car back in. They found even more repairs they missed just days previously and I asked them to not fix it as it was $ 1,000. They charged me $ 150 just to LOOK at my car and find so called repairs they missed just days prior even though it was their mistake! I will NEVER return to this place and neither will a anyone I know! Ridiculous!

The guys that work here are super friendly (a few are cute too) but the prices they charge are waaaay too high. It cost me nearly $ 400 for an oil change and sparks plugs on my 2005 Honda Civic. Seriously? Never again!

!!!WARNING Rip Off Report!!!
Grismer Tire and Auto Service on the corner of McNaughten and Broad SUCKS!!!
$ 25 to plug a flat tire… REALLY?

It took them an hour and fifteen minutes to change my oil when I was the only there. In not an expert but I don’t think it should’ve that taken that long. Forty-​five minutes I can understand but nothing more than an hour. Just my opinion, take it for what it’s worth but I will not be returning.

Grismer tire has been great! I used to go to Firestone but their lack of customer service and issues after getting the vehicle back made me change. I brought my car here and they have treated me so good since my first day. They know me by name and always tell me what is up with my cars. They don’t push anything on me but they do make suggestions and they always make sure everything is 100% before I leave. Greg, Matt and Dave are awesome to work with and I highly recommend bringing your vehicles here. I won’t take any of mine anywhere else.