Hawthorn Suites By Wyndham Columbus

Should have paid heed to all the negative reviews here, but I was lured in by a cheap Expedia rate, and I was only staying one night so I thought it couldn’t be as bad as all that. Boy, was I proven wrong. The unit just looks worn out, peeling paint, chipped tiles, smudged walls. But I could put up with that if I could at least have had a quiet night. If you are on the ground floor you are going to hear every single thing the people above you are doing, including them walking, talking, and flushing the toilet, and If those people decide to throw a party like my upstairs neighbors did then you can forget about sleeping. I complained in person to the front desk at 11:30 pm. They called the partiers but it did nothing. In fact it got worse. By 1am I tried to call the front desk only to discover the room phone didn’t work! I went in person (again) and told them I had to go to another room or I was checking out. They didn’t do anything to try and keep me as a guest, so I checked out at 1:30am. I guess keeping the disruptive guests was more important. Hard to believe Wyndham would want their name attached to this place.

Nasty. Absolutely nasty. Our «suite» would have been a paradise for bio-​chemistry scientists.
We were put up in room 424. We had to walk up a flight of stairs, which had really poor lighting to navigate by, to get to the room. Then when we tried to open the door, the door handle gave like it was about to fall off. When we entered the room it smelled dank and looked creepy. The furnishings were not just old and outdated, but it looked like it had been furnished with items someone had put out for garbage pick up.
There were stains on the ceiling, not sure if it was blood or bbq sauce. The sheets on the murphy bed were thread bare and had a scorch spot where a hot iron had sat on them. On one wall there was an electrical outlet with no cover over it. The bar stools were different sizes and ripped up, the couch had various stains all over it, the kitchen was dirty, the floors were dirty, the carpet was ripped up in places, and I found garbage in two different closets. I told my husband I would rather sleep in the car than spend one night in that room.
Who ever the general manager is of this location should be embrrassed by the run down condition of the property, and then fired. In fact if the health department did an inspection on the property, the place would probably be shut down. If the condition of the hotel wasn’t bad enough, the transient tenants living there culminated the experience by giving it a gypsy camp vibe.
We stayed in the «suite» long enough to go online and find another hotel, Hyatt Place, for $ 5 more a night.

1^st I’ll say pictures are not accurate walls were nasty couch had stains and it was very dated .also the kitchen cabinets we’re falling off looked ratty and had no dishes with a full kitchen? What’s that about they say the fireplace worked but we’re out of wood they said (We could buy some) then the breakfast was nonexistent a buffet style and when we checked in they needed everyone’s id for a breakfast voucher? as when we got there at 830 it was empty then check out and made a mistake and dropped my phone under the bed called the same day they said that they didn’t find it next day nothing I call and they said nothing was found I asked if they look under the beds when cleaning she said yes and they will call me when the guest is out of the room, I was visiting and leaving today and needed my phone so I decided to go back to the hotel and again they said that a guest has checked in so I would have to wait till they checked out? And gave me a bunch of attitude
I saw the guest outside smoking and decided to ask if they mind looking underneath their bed an see if my phone was there of course it was and the guy nicely gave it to me
Still haven’t received a call from them !

I don’t feel like this hotel should get a star. The so called «couch» was held up by 4 pieces of wood, the curtains were torn up, there was a huge burn on the carpet, and the phone didn’t even work to call and inform them. They didn’t offer and kind of mantience or new room and claimed they were booked when we asked for another room. I don’t see how this sh*t hole is booked. Workers were rude when we tried said we wouldn’t stay and wanted our money back. Would NEVER suggest this for anyone. Might be nice if you don’t mind getting some sort of disease after staying there.

Stayed NYE 2015. 1) Hotel is very dated. 2) Couch is old with stains as well as the chairs. 3) Toilet had black water and a ring around the inside. (Disgusting) 4) Chipped paint off toilet seat. 5) Wood is chipping from bathroom sink. 6) rail to climb the stairs the screw is hanging all the way our so the rail is very loose and not safe for use (the rail outside to climb the stairs was the same) 7) there was slick ice on multiple stairs to walk up to the room. 8) legit took 25 minutes to check in and there was only two people ahead of me. Very dated and some parts very gross. Good thing is the noise control is great didn’t hear anyone through the night next door. The hotel staff takes a copy of your drivers license and credit card for check in (they take this from each adult staying in the room) My friend reserved a room for her brother and
her and her brothers credit cards were both booked for the entire amount of the room. She is currently disputing the charges now. I I only stayed here to be closer to a friend. The next time I will make the 20 minute drive to stay at the residence inn. Will not stay at this hotel again.

My family and I booked a room on Expedia at 6pm on a Friday night and drove 3.5 hours that night to get to Columbus. First of all we had an AMAZING rate. The room we had was quite larger than «higher rated» hotels: big bathroom, large vanity, queen bed, sofa couch for the little CrossFitter, big fridge, big kitchen. It also helped we were right beside the office. Secondly, and more important to us, the staff was great. Immediately we felt welcome. The office staff was awesome, superbly friendly, and the full breakfast was delicious. The kitchen staff made sure the food was hot and plentiful. My family was in town for the CrossFit Cert class at Rogue so we are used to eating a lot! The staff accommodated excellently. When we return to Columbus. We WILL stay here again. Some reviews say the rooms were «outdated.» I call it a feel of home away from home. Well done, Hawthorn, well done. #Merica!

Where do I begin? This was literally the RUDEST and least professional I have EVER been treated. I reserved this hotel on
for 3 nights. Upon arriving at the hotel, I informed them that my friend from Cincinnati was driving up later and I would like to add his name to the room so that he would have no trouble getting a key when. I also asked that I have extra towels sent up and fresh towels daily. (I shower at least 3 times a day. Sorry, I’m just weird like that.) I was informed that it was against hotel policy to have more than two sets of towels in the room at a time, and if I wanted fresh ones that I would need to bring them to the front desk and swap them out. WHAT!!! Okay. I’m not going to let that ruin my trip. I go to my room and begin unpacking.
My friend arrives and he is told by the front desk that his name is not on the room. I’m a bit upset, but I throw on some clothes and walk over to the front. To my shock, it is the EXACT SAME YOUNG LADY THAT CHECKED ME IN that was still behind the desk. I said to her, (Her name is Sabrina by the way.) «You don’t recall me adding his name to my room earlier?» «I was busy and forgot. I am the only one working right now.» (Which by the way, «I am the only one working right now.» and «I am only one woman.» were sentiments that she repeated to several hotel patrons throughout my stay.) Again, a little upset, but this will not ruin my trip. We got my friend a key and went on about our business.
The following day, I woke up and went and spent some time with family. I returned late afternoon and to my dismay, my room had not been touched. The bed wasn’t made, the towels weren’t refreshed. I called the front desk and voiced my displeasure, and I was told that «you must have had the Do Not Disturb sign on your door.» No apology. No acceptation of blame. Just immediately put the blame on me. I did NOT have any Do Not Disturb sign on my door by the way. I asked if fresh towels could be brought to me, and she informed me that Housekeeping had left for the day and I would need to come bring my dirty towels down and get new ones. How ridiculous is this! I don’t want to carry dirty towels around. But what else am I to do. Sabrina has informed me that she is only one woman and could not bring them to me. Imagine my surprise when I got to the front desk and there were in fact TWO women working. So I exchanged my towels, and returned to my room to freshen up.
On my last day of my stay, I return to my room from a family brunch, and my keycard will not work. I was with a friend of mine whom was giving me a ride and dropping off a couple of birthday presents to me. I went to the front desk and told them of my issue. Sabrina immediately questioned my friend, «Are you going to the room. I need your ID.» My friend obliged, despite the fact that she was merely visiting for a few minutes and not staying in the room. Sabrina saw her ID and told me that one of us would need to pay a $ 200 deposit or else face immediate eviction. At this point, I have had enough. I asked what the reason was and I was told that if anyone local sets foot in the room, it is a mandatory $ 200 deposit. If she sets one foot in the room without the deposit paid, it will be an immediate eviction and $ 250 cancellation fee charged to my card. I then explained all of my frustrations in my two days of being there and Sabrina immediately said that was not her fault. «You chose to book through a third party, that has nothing to do with us. I can’t affect them giving you the wrong information.» At this point her supervisor, Tammy chimed in and confirmed everything Sabrina was saying. My friend said that she wouldn’t go to the room and would wait outside. Sabrina told her, VERY RUDELY, «You need to sit right here where we can see you so that we know you didn’t go into the room and wait for him to come back.» At this point… I was BEYOND regretting my decision to stay here. The amount of disrespect was APPALLING. After this, they told her that she was now trespassing and either needed to leave or the police would be called. (As Sabrina reached for her phone to call the police.) Tammy began explaining the $ 200 rule, yet again, and I told her that we understood the rule. Sabrina interrupted me to say, «She is just doing her job and telling you the rules.» So I retorted, «So can you please do your job and give me my key?» This infuriated Sabrina and she looked at me with this evil death stare, turned back to Tammy and asked, «Does he have to stay? Because if I have to continue dealing with this attitude…» and pointed to something on the monitor. Tammy came from behind her counter and walked over to Sabrina’s monitor to look and said, «Check him out.» I have no idea what was on the monitor, nor do I have any idea why I was kicked out of my room. Sabrina then proceeded to check me out of my already paid for room, refused to give me a key AND refused to give me a receipt. The absolute WORST experience.

BEWARE! This place is horrible, the rooms were filthy and I itched the whole time, our feet were black from the carpet. The curtains were torn. The people that are permanent residents were scary, I was scared to leave. The staff was rude. I should have listened to the negative reviews. Told us we would have to pay $ 20.00 for extra towels, this place is by far the worse place I have ever stayed. Residents sit outside on shared balcony with doors opened and music playing. I felt very unsafe.

The rooms were well maintained and looked very nice. Everything seemed a little old and out of date so I didn’t like that part and it is situated in a somewhat ghetto (or what felt ghetto) part of town. There is a Waffle House right around the corner which was convenient. The staff was nice but nothing special. I didn’t wake up early enough for the breakfast so I cannot comment on that.

Horrible. Came in 6.22.15 can’t do it. I asked for a full refund and I am leaving early. Dirty rooms, not handicap accessible no whirlpool pool out, no elevator to reach food area, no bottle drinking water since 6.22.15. Time to go.

stayed there for 2 days while at the Equine Affair. not a bad place to stay. easy off easy on to rt 71. i would stay there again. free breakfast… fireplace didn’t work but it was a hot weekend so we really didn’t need it.

I took a break from writing this review to see if time would change my mind, however the experience here has ruined the company in my mind forever!
With that being said, IF you value customer service DO NOT stay here. We booked two rooms for my nephews graduation one studio and one penthouse, over a month in advance. Flying in from Nevada with a group of people, one being an infant, and one being a child with autism; we needed the extra space. The penthouse is great as it is two floors with separate spaces and two bathrooms, perfect for people to not be on top of each other. One week before arrival we called to make sure that we had the penthouse and to cancel the studio as a few in our party were not going to be able to make the trip.
We arrive and given our room, we enter and immediately know this is not our room, we leave the room upon arrival! No bags even left the car, and we go drive back to the reservation desk.
My sister tells the reception agent that this was not our room and the guy immediately got defensive and said that they well fully booked and she would have to deal with it. Proceeds to argue with her and tell her she must have screwed up the reservation. Took no responsibility for the issue and told her that no supervisor was available. She wanted a manager as we had a long travel day and just wanted to speak to a manager but was told no one could help her for the evening.
For a reservation person to be so aggressive and verbally attacking a customer, not to mention we had stayed there multiple times, was despicable!
There was a large hold deposit on the rooms, we couldn’t get that credited back till after the holiday weekend. It was midnight and we had to now drive to multiple places to find vacancy for a large suite or two adjoining rooms. What a nightmare!
The effort it took to get the card refunded was outrageous. How hard was it for 1) for anyone to apologize for the miscommunication regardless if they felt that they made a mistake and 2) to not blame the customer and yell at them
This location needs some serious customer service training.

My family stayed here at Hawthorn in the pent house suite. Awesome. We had a King suite and a living room and full kitchen along with a loft suite upstairs queen bed. Although it is not a four star motel it was quite clean and management great. We had some plumbing issues but were taken care of immediately. We stayed for 5 nights and were able to spend the holidays with my son in a comfy atmosphere! After searching on internet we received an awesome rate which made the stay even better!!! I will definately stay here again!!!

Do not stay here. We got stuck staying here for exactly 15 hours while driving back to Chicago from DC in late June. Our original plan to stay in downtown Columbus wasn’t possible due to a huge convention in town that had every hotel room there booked, so we figured we’d look elsewhere outside of town, to get a better jump on the 6 hour drive home.
Found this place on
, looked at the reviews which were just ‘meh’ but figured it couldn’t be that bad to just stop for the night. Well, it was. We got one of the rooms free (book 10 nights, get one free) so that’s the only reason why I didn’t demand a refund. One of our rooms smelled of cigarette smoke and the furninture was very old, very ratty.
I too would be leery of the clientele here — lots of people loitering, and we were told not to leave any valuables in the car. However, many people there seemed to be staying due to its proximity to Ohio State (15 mins south), so the jury’s kind of out on that, I suppose.
The wifi worked well, and the breakfast was good as well. There are many restaurant options nearby (Cheesecake Factory was 10 minutes or so) so that’s a plus, too, I suppose. But if you’re in doubt to the kind of place this is, I will let my pictures speak for themselves… we left the ‘calling card’ and ‘welcome’ beers untouched for the next guest…

My actual review would be less than 1 star.
Stayed here recently. Outside looks much nicer than the inside.
Inside is very old, and run down. I considered biting the bullet and paying for a different hotel.
The bed linens were disgusting. The shower had a hole in the ceiling covered by a piece of clear plastic secured with safety pins. The sofa bed mattress was also completely disgusting.
There were occasional faintly audible smoke detectors going off at around midnight and there was a lot of outside noise as well.
Do not stay here!

Dissappointing. Does not look like the pictures. Very old buildings. Granted you can’t beat the price and its the best bang for your buck. Can’t beat $ 50 for a room with a kitchenette. So I would stay here again but only because of the price. Don’t stay here if you’re looking for an uppity getaway.

On December 4^th, I arrived at the Columbus North location to begin a four-​day stay that I had purchased in advance from a 3^rd party website. I was presented with a room that not only appeared to have not been cleaned in several days, but also showed signs of a serious «bed bug» infestation as well. When I attempted to pull back the bed spread on the upper left-​hand side of the bed, I noticed a small brown-​coloured insect on the pillow itself. After completing a quick search online, I was able to identify this insect as a traditional adult «bed bug.» I’m confident that you are well aware of the serious health complications that can accompany a person’s interaction with such an insect. Secondly, I also noticed numerous used Kleenex tissues that had been discarded in back of the nightstand and subsequently left for the next guest to discover. Although both of these issues are quite substantial in and of themselves, I would argue that the third item that was discovered could in fact be considered in direct violation of state and federal law: a half-​bent tablespoon that was sitting idle on top of the living room couch. The spoon was quickly placed in the trash can, as well as an urgent call to the hotel front desk.
The young lady at the front desk was extremely apologetic and horrified when informed of these issues. She agreed to immediately move me to a second room that was located closer to the front of the hotel complex. She also suggested that I speak with her manager, Bethany, the next morning to address some of my concerns. The second room initially appeared to be satisfactory with the exception of white-​coloured stains on the living room couch itself. Admittedly, I did not fully inspect the second room until the next morning as it was considerably late in the evening at that point. Several issues were addressed with Bethany the following afternoon: the bug infestation, discovery of used Kleenex tissues, large white-​coloured stains on the couch, as well as the serious discovery of drug paraphernalia. Bethany was visibly troubled by these issues, however she was clearly not interested in addressing our health and safety concerns. She offered to send someone up to the room to clean the white-​coloured stain off the surface of the cushion itself, however she was unwilling to accommodate us any further than a 15-​minute session with a portable carpet cleaner. Although I did not agree with her assessment of the situation, I was willing to give her the opportunity to address the known issue within the second room.
Unfortunately, I was quite disappointed to discover numerous cleaning and plumbing issues within the kitchen later that evening (December 5^th). I also discovered that the dark-​coloured carpet had amassed a significant amount of dirt/​dust that was only clearly visibly from the bottom of a naked foot. Subsequently, I became unwilling to stay at this location beyond the few minutes it took me to remove my belongings from the hotel room. Although the young lady at the front desk was concerned about the additional discoveries, she was unable to reimburse me for my entire stay. I have already been in contact with American Express to dispute these charges based on the fact that the service provided was not only inadequate, but also hazardous to the guest’s health. I am deeply offended by both the presentation of these two rooms, as well as the lack of legitimate concern or response from hotel management. The entire ordeal forced me to make alternative last-​minute reservations at an alternative hotel based on the nightly rates that were offered at that time.

This place is THE BOMB.
The queen suite is nice, larger than your average hotel room, with a sitting area and kitchenette. If you’re a Wyndham Rewards member and are looking for a place in the area to spend your points on, GO HERE. You can get a king suite for 5,000 points (the lowest tier), and it’s INSANE – a two-​level suite with two bedrooms and two full baths as well as the sitting area and the kitchenette. We lived in a house that was smaller than that once!
Maybe even better than the room, though, is the breakfast – not your standard Continental breakfast foolishness, it’s a real, hot breakfast, with scrambled eggs, sausage, fried potatoes, make-​your-​own waffles, yogurt, fruit, and things to toast. The rooms are a little more than, say, the Days Inn, but the free breakfast makes up the difference. We love this place and try to stay here whenever we’re in Columbus.

I am currently writing this review from my hotel room. Mom booked the room while she and my dad are moving stuff from our old house to a new one, and I gotta say, this is damn nice. I am really, really enjoying this place and I think I’ll be staying here when I am in town to visit if there isn’t any room at my folks’ place.
The room I’m in is a suite with an upstairs loft, a fold-​out bed, master bedroom, two bathrooms, and a full kitchen and sitting room. It feels more like an apartment than a hotel. And with as nice as this place is, you’d think it would be around $ 200 a night. Nope. $ 80 per night for this suite (Mom booked through one of those discount sites). Their cheapest rooms are $ 40 a night. In addition to all the awesome perks inside the room itself, there’s free wi-​fi, a market inside the office (they sell chips, bottled water, cans of soda, ramen, etc.), on-​site laundry ($ 1.25 per load for the washer and dryer), an outdoor swimming pool (currently closed because it’s winter time), a tennis court, and a basketball court. Talk about nice!
Another thing that makes me happy: they’re pet-​friendly. My dog and two cats are here with me right now. It’s an additional $ 125 onto your bill when you check out, but it’s worth it since the majority of hotels, even the really dingy ones, don’t allow guests to bring their pets. They have a designated puppy-​potty station so your pup can do his/​her business, and they even provide poop bags! There’s a trashcan at the potty station so you can immediately dispose of your pup’s poo rather than carry it around with you.
The area the hotel is in isn’t the best. I lived not too far from here (Eden of Easton on Chesford Rd.) and my best friend lived in the Reflections on the Lake apartments on the other side of 161 until this summer. Another friend lived in the Continent apartments with her husband, and those apartments are literally right behind this hotel (they’re not too bad, though). The Giant Eagle just around Zumstein Drive has been robbed several times. Obviously, it’s not the best location. Still, it’s really nice. I don’t think its sister hotel, the Baymont, would be here if this area was truly horrible (like, say, Northland and Easton). The area around my old apartment at Eden of Easton was significantly worse than this.
As for what’s in the area, there’s plenty. The Pizza House, Grandpa’s, Pizza Hut (ew), Bob Evans, Tim Horton’s, McDonald’s, Wendy’s, and Waffle House are really close by. There’s Giant Eagle. On Boardwalk Ave., there’s a convenience store/​smoke shop, an internet café, tanning salons, a GetGo, and a Speedway little ways west on 161. Capri Lanes is also pretty close if you fancy a trip to a bowling alley. Oh, and Auto Zone if you need something for your car.
The internet tends to cut out if you’re idle for too long, but as long as you’re zooming around the web or playing World of Warcraft, it’s strong, reliable, and works really well.
If — IF — you’re a pet parent, bring a pet bed, a crate, some Stink Finder or Nature’s Miracle, pet food, and dishes. Bottled water as well. I picked that habit up while my mom and I showed our Birmans. Pets get used to the taste of tap water from home, and tap water tastes different no matter where you go. This difference in taste might cause your pet to avoid drinking and become severely dehydrated. That being the case, get your pet used to bottled water before you travel and then only give them bottled water until you return home. Stink Finder and Nature’s Miracle are must-​haves anyway, but it’s still a good idea to have some with you when you travel. It makes the housekeeping staff’s job easier and might reduce the possibility of having to pay for damages to the room if there’s an accident.
As previously stated, I would happily stay here again. This place is really, really nice, and you get your money’s worth.

First and foremost, I will always look for a Hawthorn Suites whenever I travel. Absolutely more bang for your buck!
The loft style suite — full kitchen two bedrooms and bathrooms for $ 109, the best rate ever! Fireplace, wifi, two tvs, pool, grill area, $ 109 –heck yeah!
Here’s the problem, this particular little gem is going down hill fast. Unfortunately this hotel is surrounded by very low budget hotels with poor curb appeal. Unfortunately the whole area is or has changed. The hotel is very difficult to find, even with a navigation system.
Here is what was bad: No fully equipped kitchen, not a pot or pan, no glasses, barely any utensils. Completely picked over! Check in was problematic, the credit card machine wasn’t scanning properly and a guest made three room transfers during my check in. Not a good sign. Cleanliness, the rooms and bathrooms were good, the kitchen-​not. Oven/​stove greasy. After the mushroom cloud from the oven was released I just knew the smoke alarm would go off! Lets see, what else — the locks on the entry door were inoperable, maintenance came and replaced the entire system. Oh pets are allowed, I’m sure the policy is at most two dogs. Well the pack below howled and whined continuously. Wifi connection not good at all.
So for the good: staff bent over backwards to correct every issue there was. I’m not sure if the problems are due to understaffing, mismanagement or financial reasons. Even with the issues you still get more for your money, spacious floor plan with a loft and separate entry, all for $ 109+tax, come on now!
Overall this hotel chain is excellent in my book (Wyndham), I will continue to use them, unfortunately this location is having some difficulty.
So when out of town guest come, this is still the hotel of choice, maybe a different location.