Hilton Garden Inn-Columbus Airport

The hotel itself was fine. It was a room with a bed, clean, and the staff was friendly. However, their payment processing leaves something to be desired. When I went to check in, they told me I had to put the entire amount of my stay PLUS $ 150 in «incidentals» on a hold on my card. Once we checked out, the «real» amount would finalize, and the hold would drop off… but not until 5 – 7 business days after we checked out! I said I was not comfortable putting $ 650 on my credit card for that long, so they did not let me check in until my roommates got there. So after driving 8 hours, I had to sit in the lobby for 2 more to wait for them. Then, when they showed up, THEY were told that was only for debit cards. For credit cards they just held one night’s stay, about $ 140. Nobody said this to me, and I was not using a debit card. So I sat there for 2 hours for no reason. Then, fast forward to check out. We split the room up between us, the total is about $ 125 each. I give my card, everything is fine, then I get home and look at my statement. There is a «hold» for $ 250! Remember, my card was not used in the check-​IN process, so no hold and no incidentals were placed on it. There is no reason in the WORLD that this should have happened. When I called they basically told me they had no idea why it did that, and the «final» charge would just be the $ 125 as it should be. And when I said, «Well that’s great, but what if this unauthorized hold had put me over my limit? What if I NEEDED that extra $ 250 to live my life?» And the girl had no answer. Basically said, «Sorry, nothing I can do.» Meanwhile NONE of this was made clear at the time of reservation. I am extremely disappointed in the way this all was handled. I travel fairly often, and have never had an issue like this before.

It’s very close to the airport, but the walls are so thin, I thought my room was being broken into whenever my neighbors moved around.

It was not a terrible stay but I would think twice about coming back again. I didn’t feel comfortable /​clean in the room from looking at the sheets. Also, the conditioner bottles in my room looked worn which makes me think that if guests leave the bottles lying around, they just fill up the bottles with stock conditioner.
But worth of all, and this is why I chose to write a review, the walls and doors are PAPER THIN!!! I can hear people walking around the halls, talking, slamming doors — AND the rooms next to me… I can hear them watching television and talking!!!

Stayed here because my daughter had a softball tournament nearby. It’s near the airport, so goes without saying, it was very loud. (read one review that said it was quiet???)
Upon check in the staff asked me if we were with any group, for discount purposes I suppose. I told him no, just here for a softball tournament. He then actually told us that there was no game playing or running and yelling in the hallways! I told him I thought we could hold off until we got to the field the next day. Pretty rude.
Lastly, the bed was like a board with a blanket thrown over it. Definitely done with this Hilton.

This is your average Hilton Garden Inn. There’s a fridge, microwave, and your basic amenities. I do wish for Hilton Garden Inns, Hilton Honors diamond members didn’t have to forgo points in order to receive the free breakfast buffet. Even at the diamond level (takes 30 stays), members have to choose between free breakfast or 750 points. Oh well. At least this location offers my favorite breakfast food in the buffet — corned beef hash. I don’t know any other HGI with this option.
My main pet peeve that this hotel might be a little too close to the airport for me. I realize you may state, «Well it IS an airport hotel,» but there are MANY airport hotels that are not EXACTLY right on top of the airport — aloft San Antonio airport, Renaissance Newark airport, Hilton Garden Inn San Francisco airport, etc (I could go on and on!). This airport hotel is SO close to the airport that you will hear the planes land, and depending on your room, can see them right outside the window on the runway! Given there are not soundproof windows, I give two stars!

Honestly, I don’t understand why everyone is complaining about the décor. It’s a chain hotel right next to the airport. It does what it needs: a nice comfy bed and free wifi for business travelers.
I usually stay here or the Hampton Inn by Easton when I come up for business trips, and this hotel suffices. I receive a large room & working wifi. Yes in the morning you hear planes; you’re right next to the airport, what do you expect?
It smells just fine to me as well. If you’re expecting luxury service, remember this is a Hilton GARDEN Inn next to the airport. Remember what you’re here for, and you’ll receive it.

Horrible! The entire place smells like an ashtray. The non smoking rooms smell like smoke! So gross Hilton! Charge 140 for this Crap is a Joke. I am sure management will not Respond as every other review on here is negative. Diamond member officially moving over to Marriott as of today due to this trailer park
Columbus Hilton you suck!

This is the nicest hotel ever! The staff was very welcoming and helped me find a tasty delivery place at 1 am. The next morning I came to breakfast and was worried my debit card wouldn’t work (bc I am from out of town and thought it would freeze) and I was comped my breakfast. The rooms were very nice and comfortable. I would stay here again when I come back to Columbus.

I decided to head to airport a day early due to bad weather and made a reservation with them –was a little concerned when they said that they were undergoing renovations but I didn’t have a problem at all — they were very nice and helpful — was worried the airport shuttle may be to small as there were quite a few of us going there but was able to fit in 15 people and more pieces of luggage than that — all in all I was very happy staying there.

Stayed here on a business trip. OK experience here. Hotel room was fine, although I had issues connecting to the internet at times (not sure if it was my computer or the wireless network). Stayed right across from their small fitness center. Other than their in-​house restaurant and the McDonald’s across the street, you don’t have many food options.

My fortune 50 company decided to book a room here to better train their employee’s. Here is a run down of why you shouldn’t book the Hilton for your next stay.
A. It needs updated. They use 4×3 screens it it is 2011. If you want business, you have to update your facilities. Get a high def screen for the conference rooms. While you are at it update the tv’s in the lobby. My grandmas Zenith console is more up to date than what is in the lobby.
B. Fix the HAVAC unit in the conference rooms. When it would turn on, you couldn’t hear a thing. Plus it would turn on and off so much I felt like I was my mom going through menopause.
C. Update the décor in the conference rooms. If you are too young or too old and haven’t been to a wedding in the 80’s come here. The minute I walked in I could have sworn I heard the Vapors singing «Turning Japanese», but then again maybe it was the HAVAC unit.
D. While we were having our meeting someone at the hotel brought in two men and showed them the room to see if they wanted to rent it out. Are you kidding me?! Again, are you kidding me? I do not care who is renting out the room already, whether it is for a Bar Mitzvah or a business meeting but come on you just had to show those individuals the room and interrupt a business meeting that was already going on?
E. Thanks for running the vac during our meeting outside the doors of our room. You knew we couldn’t already hear because of the air unit, but this was the icing on the cake.
F. The bathrooms downstairs are cold enough to be a meat locker.

Initial greeting by front desk & housekeeper supervisor excellent — but assigned room way out of date and badly in need of renovation. Very spartan room décor, luke warm water with little pressure in shower, ancient tube tv, squeaky bathroom door a big annoyance & on a spring to keep shut (broken trash can in the bathroom obviously constantly used to keep door open when desired), coffee service not cleaned. We’ve stayed at other extremely good Hilton Garden Inns but this one is not good.

Yeah… so I haven’t slept here yet. I’ve checked in, gotten settled and wish that I hadn’t decided to stay here already.
Why you ask? Few reasons: First off, there aren’t sidewalks that take you around the building. It was suggested that I park over closer to my room and by doing so I had to walk about 50 feet in cold water with my nice shoes. Second: The shower. I have *never* in all my stayings at hotels had such AWFUL water pressure. I almost had to touch the wall for water to hit me. So sad!
The comforter is lumpy… really? yep! It is.
The wireless uses some system that for some reason disables my ability to use my VPN. Thankfully there is a wall plug and it works through there, but otherwise I’d be hosed.
Oh wow… so I had to edit this review after checking the gym out. I have not ever seen that bad a gym at a hotel before. Jeebus. I forgot how rundown and bad the places near airports are.
Only positive such far is the fact that the AC will blow cold air, cause I can’t stand having the heater on regardless of how cold it is outside.

I didn’t hear the airport noise during my stay, which was nice. The rooms are spacious and the free wi-​fi was a great benefit. I don’t think I used the TV (I prefer to watch movies on my laptop). The breakfast was good, although it was probably cheaper at the McDonald’s across the street. McDonald’s is the only eatery close by, if I remember correctly. But for an overnight trip, this hotel was a good pick

Do you like hilton miles? Do you like old fashioned Tv’s and the sound of the runway outside your window?
This is the place for you.
I doubt Paris would stay in this namesake hotel.

amazing customer service. nice rooms. quiet despite airport.

If you need to stay by the airport and whatever is out this way in Columbus, the Hilton Garden Inn is the way to go. Rates were wonderful, only $ 84 + tax = $ 101.
Dining options are a bit weak, just the hotel restaurant and McDonald’s across the street, but if you’re only staying a night or two that’s fine.
Rooms are spacious, wireless is free, my floor (the 2^nd) seems to smell like hair perm chemicals in the hallway, but otherwise the place seems clean and nice.

Definitely not bad as far as budget hotels go. The rate was pretty cheap ($ 119.00), and it was a pretty large room with a good internet connection, and a nice TV. The food at their restaurant in the front wasn’t bad either.
If you’re looking for an airport that’s pretty conveniently located to industrial parks, stay here unless you’re going to a particular event in at a particular hotel.
Oh, when I came it, it was the last day of the Arnold Classic Fitness Convention, which apparently is one of the biggest things that happens in Columbus. I didn’t go, but I did keep getting asked if I was going or had gone, which sorta made me snicker. I do, however, wish I had gone out one day earlier, because the night before I was there, the UFC 68: The Uprising actually occured as part of this event.