Integrity First Moving

I needed to move a bunch of boxes and some heavy furniture. Due to some recent health issues, I was unable to lift most of the things. Also, I feel like I’ve asked my friends to help move stuff way too much, and let’s face it: we’re getting old. I found a bunch of moving companies and spent an afternoon calling around. I’d narrowed it down to two companies — Integrity First and another company. Kevin at Integrity First was pretty good about calling me back. My only issues with the phone calls and appointment setting were twice Kevin said he’d be in the office until 8pm and no phone call back, despite calling by 4pm. Also, my name is HOLLY, yet he kept calling me «Colleen» (I’d also filled out a form online so it’s not just mispronunciation). I am stuck wondering if poor Colleen is out there, confused as to why some guy is calling her «Holly».
Anyway, they had a good amount of availability for moving. Kevin kept going over many important details, which I appreciated but it was sometimes redundant. Also, he told me three separate times that Integrity First is the only company in the area that does Sunday moves, which is absolutely not true (I called 12 companies). I booked them for a Sunday between 12 and 4 (so they could start any time between those hours). They also had emailed me the estimate so I could look it over, which I did appreciate. The company is full service (not like a massage parlor) — they’ll move stuff, reassemble, and even pack it up if you want.
So I don’t do mornings, and tend to avoid unknown numbers that call me — which is exactly what I did when Sunday at 8:30 I missed a call (turns out it was the movers, they wanted to move up my time). I met Joe and Steve at the pick up. We did a walk through and I showed them what needed moved. They got to work right away, and I don’t think they stopped moving. I didn’t know what I was supposed to do (lay out for a tan? drink a daquiri? call them my pool boys?) so I helped with a few boxes. Steve & Joe said it wasn’t necessary, but they’re paid by time, so me helping could save me money.
They bill by 15 minute increments (after the initial minimum) — something many companies don’t offer. So, if they are still moving your giant aquarium at 4:26, many companies considered that another hour whereas Integrity bills it as an extra 30 minutes. I had way more stuff than I’d estimated (whoops) but I also told Kevin on the phone that i had no idea how many boxes, other than «a lot» so he said 20 or under? I wasn’t sure, maybe 30? I was right on with the furniture, but they hadn’t planned on certain things being quite so heavy (hello, wrought iron queen size bed). As I said, the movers were efficient, and I felt fairly careful. My only complaint about the movers themselves was that when I left the pick up location to go to the drop off, I got there way ahead of them — like 15 minutes. Did they take a bathroom break? Get lost? To be fair, the pick up location was not air conditioned and I picked a very hot day so I don’t blame them if they just sat there with the cold air blowing in their truck.
Another complaint was when it came time to pay up, Steve & Joe had to call … I don’t know who, but someone in the office for an authorization. We sat in my (air conditioned!) living room for a good 15 minutes while Joe kept trying different people’s numbers. I get that it’s the weekend and they were probably swimming with their family, but I felt bad for the guys (plus I was sweaty gross and just wanted to shower). Finally someone answered.
Time went over the estimate, so I paid more. Even though it was more than I expected, I still think it was very worth it to hire a moving company. Yes, it’s a luxury but I do think that secretly my friends threw confetti when they learned I wouldn’t be begging them to lift heavy crap and way too many boxes of books (I put them in small boxes to minimize the likeness to a Crossfit workout). Oh, and not sure if this is standard but if you pay in cash there is a 5% discount. I’ll take any discount where I can get it when I’m shelling out this much.

They have an F rating on the bbb for a good reason. Buyer beware!

Moving across Columbus was a very stressful process until I decided to hire Integrity First Moving. After sorting through all of the stuff I had, Integrity First was EXTREMELY accommodating and helpful according to my needs. Whenever I had a specific request they would make sure to do the best they could whole heartedly — Integrity First was genuine and professional throughout the whole process. Through all of the services they offer it made moving SO much easier, and I am beyond glad I decided to contact them after doing some research. Their website is very user-​friendly and the pricing is very reasonable.
Just about every experience I had with this company was positive and I can’t wait to recommend this to my friends!

When my husband and I moved to Columbus, OH, we needed a moving company to get our things from A to B. I called around and checked rates. We really didn’t have a lot of time to price shop, since our home time as truck drivers was limited, but we were pleasantly surprised with Integrity First Moving. They had competitive prices compared to other local places, and the customer service was first rate. The guys handled our things with kid gloves, and were very friendly and professional. It was nice to not have to worry about losing what little time we have at home for rest and relaxation, and I would definitely use their services again if I had the need. They even have a convenient chat feature on their website, so I wasn’t burning through my cell phone minutes. Five stars guys! You took a major headache out of moving!

I came across Integrity First Moving through a Livingsocial deal. I was able to get two hours of moving services for only $ 80, which was a total lifesaver for this cash-​strapped young pro.
With that said: I almost feel guilty writing this review. I’m sure most experiences with this company are highly positive, but due to the large amount of Livingsocial deals purchased and the short time frame (the deal expired within two months or so,) the movers were clearly overworked and overbooked. But I digress…
Booking my moving appointment was painless. The sales associate was friendly and attentive to my moving needs. I had a one bedroom apartment and was only moving three miles down the road, which made it a very easy move. The sales associate gave me a 12 – 2 p.m. time frame for arrival on the day of my move.
The day of my move was an absolute disaster. The sales associate called me shortly after 12:30 p.m. to say the movers were running a bit behind, which was fine. Once 2:30 p.m. rolled around, the movers still hadn’t arrived. The sales associate called me to say the movers were still at another home, and he asked me to reschedule for the next morning. I very politely explained that I used a precious vacation day to move, and there was NO way I could wait until the next morning. He told me the movers would make it that evening.
The movers finally arrived around 4:15 p.m. (please keep in mind that their arrival was set for 12 – 2 p.m.) The head mover then started to tell me about a surcharge fee I’d have to pay, which was ridiculous seeing that they were more than two hours late and I was only moving three miles down the street (this fee was eventually waived.)
It only took the movers half an hour to load my furniture at my old apartment and unload my furniture at the new place. With that said, the workmanship was a tad sloppy. I understand these men had worked hard all day, but seriously? My pretty cherry dresser wouldn’t have a single scratch on it if they would have taken better care of my items.
Lessons learned: Think twice before buying a Livingsocial deal, as some small companies can’t handle the extra volume. And don’t be afraid to pay more for a job well done.