JCPenney

Don’t bother shopping here unless you want a store credit for returns. Tried to make a return to a credit card and they wouldn’t do it. Store supervisor was rude and did nothing to help clarify things. The store was dirty and there was a poor selection of team apparel. Better off going to Kohls or Macy’s if you want quality service.

I am literally hanging up the phone with this JC Penney agent and rushing to Unilocal her/​the company/​customer service because it was literally THAT GOOD! As you can see from my profile I’m not a real active Unilocaler. I’m lazy. So for me to be here typing this right now… it’s GOOD:
I was approved online yesterday for a JC Penney credit card and it offered me a special savings for my first purchase. Long story short which led me to have to call customer service is that I (think) I screwed up when I registered for my rewards number, so I couldn’t sign into my account properly and I lost my special new card holder discount code. So two problems I was with. And a side note… I avoid calling customer service at all costs… I always use the chat feature if there is one. I generally hate calling the 1 – 800 number because (no offense) but the representative either doesn’t know diddly squat about what I need or how to help me, and/​or he/​she is so sickeningly sweet with an obvious script that sounds so not genuine… I just can’t take it. I’d rather be leveled with. (You don’t have to treat me like a robot customer and act like you care about my issue… just be real)…blah blah blah… bottom line… I avoid calling and prefer to chat.
But today the chat person didn’t know didly squat about what I needed (LMAO — that’s funny right?) I don’t know if she cared about my problem or not but she led me to the 1 – 888 number that led me to ERIN MARTIN — CUSTOMER SERVICE REPRESENTATIVE OF THE CENTURY.
After I told her my problem logging in and that I lost my discount code she at first put me on hold for what must’ve been a while (I was busy computing so I didn’t totally notice) but she came back on the phone and TRULY apologized for it taking so long — but it only took the time it did because she was on the other end figuring out exactly how to help me and that’s exactly what she proceeded to do.
She walked me through everything… telling me to take my time, she was going to stay on the phone to make sure it all worked in the end… And she was like «tech support»…she described the screen, etc… She went way beyond any service I’ve ever received for a lost password and lost coupon code. She explained how the rewards system worked, and she basically answered every single one of my questions so that I literally could check off that problem on my list because this girl took care of it! Nice!
Then she went on to the coupon code discount and she told me she would need to take my order over the phone so she could manually put in a discount code — — and I was like, OK… so I read her the stuff I wanted… and when we were done she said, very concerned, the stuff you’re buying doesn’t qualify for this other discount that JCP has going on right now… but she didn’t want me to have to pay full price just because I wasn’t shopping from the right department… So she asked if she could put me on hold so she could get approval to offer me a personal discount.
Meanwhile, the internet in my house is sucking so bad our connection was jarbled at times a lot… and just when she put me on hold to go get my discount… BLEEP…my lovely phone dropped the call.
I was like SHIT! I don’t know how to get her back on the phone. It’s not like they have their own private lines… and I was like, damn, now I’m not gonna get my special discount… I started to go online to CHAT with someone and ask them if they could find her but then like music to my ears my phone rang and it was ERIN… who took the initiative to look up my number from when I signed up for the account and she called me back!!!
IMPRESSIVE
She proceeded to tell me my discount and then she had to manually enter in the discounted price… and when she was all done, she saved me nearly $ 50!!!
I was so excited at how much I saved, I thought, damn, I only get this discount on my first purchase… I should definitely buy more stuff but I haven’t looked at everything…
You’d think the customer service rep, who is expected to do A LOT LESS than this sweet girl was doing for her hourly wage, would just be like, yeah well here’s your total. have a nice day…
BUT NOT ERIN
This was when
was being typed into my browser: She said well how about I call you back in an hour or so and you can shop the website more?
WWWWHHHHATTTT??? SHE’S LIKE THE ANGEL OF CUSTOMER SERVICE REPS… SHE’S SWEET, SHE’S FUNNY, SHE’S VERY DOWN TO EARTH AND REAL, SHE’S HONEST AND SHE’S A FREAKIN ROCKSTAR AT MAKING CUSTOMERS HAPPY.
So here I am. Writing this review. She also told something more personal about herself that is literally one of the most selfless things you can do in your life… and she’s working two jobs to do it! She goes way beyond the threshold of just moral and kind… She is truly a special young lady with grace and integrity and a heart of pure gold. Best CS experience of my life!
ERIN MARTIN — THANK YOU HUNNY!
Thank you so much!

This place is growing on me. I admit, I never really went before because I guess I’m a department store snob. Plus, my mom loves it, so it can’t be good.
Well I’ve been a few times recently for various reasons. It has some good products! And at cheaper prices! If you aren’t looking for luxury brand names, its all the same stuff (plus as far as appliances at least, they do have plenty of the major brands that you’ll find at Macy’s or Nordstrom’s).
Plus the staff was helpful. We were looking at jewelry, and were actually recommended to look online and use a code for a discount. You don’t see that at every place where most try to pressure you to impulse buy on the spot to get their commission.
The store was clean, well laid out. Its not Neimann-​Marcus, but they don’t pretend to be. If you use it as a cheaper alternative to some of the other department stores, I don’t think you’ll be disappointed.

Great selection of casual and evening dresses for women. Large jewelry selection. I went with my fiancé to look for wedding bands. It took about ten minutes to get help. Salesperson was knowledgeable and helpful. We decided to order online because of additional online promotional codes. Browsed the home department. Wide variety of appliances. Restrooms were dirty and needed severe attention.

Unfortunately, my age and my size do not always meet in a fashionable place. I mean I do not fit in misses but the juniors department is too young… and glittery/​full of holes. You get the idea. So I hunt for good petite sections and this JCP location isn’t bad. Sure could use PXS, but you’ll often find something good for work or dressing up and on clerance ta boot.

Maybe I’m in the minority, but I’ve always liked to go to JC Penneys for certain things, shoes, bed & bath, most recently I bought a 4 piece set of luggage for under $ 50, they have good stuff at reasonable prices!

Opened an account in May and ordered shoes, was told they would be at the store June 7 and they would call me. June 8, I called them. No shoes and was told the order was canceled. I reordered and was told they would they would be in June 26. No call so on July 1 I called and was told the shoes would not be in until July 24. The place is run bad so I’m canceling my new card already. The place is run BAD,
I had to at least get a 1 star on here but think that’s too high. Shop another store!

I generally think of this place as a second rate deparment store and rarely visit. A few weeks ago I decided that I would no longer put up with packaged guacamole or hummus, so I was i need of a food processor.
I asked around and everyone told me to try penney’s since I didn’t want to spend to much money.
This was excellent advice. I found a small counter top processor in the housewares department and it was only 20 bucks! Unfortunately I couldn’t find the item on the shelf. I brought it up to the counter and asked if they had anymore and after the staff had a heated discussion about selling display items, i was told it was all mine for an extra 10% off since it was display. The girl that settled the argument felt really strongly about allowing customers to buy display items so I decided to push my luck and ask for 20% since it was also scratched. She agreed.
Awesome.
I love when big stores act like small ones and allow you to bargain. I will keep coming here for housewares.

Every time I’ve gone here, I haven’t had an appointment. Every time I’ve gone, I’ve had a different hair stylist and walked out satisfied which is, as most would agree, hard to find.
Why 3 stars for such service? The front desk folks are mildly annoying. Either, they don’t greet you and go to the back for a long time, or they ask you a thousand times why you’re there. Then, there’s a lady who does your eyebrows «The old fashioned way» ie. with string, and tells you how she can get rid of your double chin for free… even if you don’t have a double chin. So, the snotty front desk and the freaky face lady made this otherwise excellent establishment only «A-​ok».

The salon here has been good to me but I have heard horror stories so enter at your own risk. Horror stories in particular about the waxing but on the same hand, I have heard excellent things about the hair services, etc.
They offer reasonable prices for all salon services and they offer salon– only products that aren’t readily available at drug or grocery stores.
It is usually done by appointment but they do take walk-​ins.