Krieger Ford

Made an appointment two weeks in advance for service. Dropped car off around 7:30 and came back at 5:00. Nothing, Nothing was done. Service manager says to me, «we didn’t get to your car today». I asked why and he said; «we didn’t have the parts». I said my wife and I both missed work to get this thing in here and we scheduled 2 weeks in advance so you could order parts. This manager offered no apology or explanation. Seriously, this guy was indignant. I said o.k. give me another appointment 2 weeks from now. What a jerk. I wish I knew his name so I could post it.

We were directed to Krieger ford by a mutual family friend who had used Krieger successfully and so we already had someone we knew working there. Prior to visiting Krieger we had gone to Marysville Honda and Marysville Chevy. While those visits were fine I was a bit off put by the fact that at the Honda location I had been told that a car stereo (for navigation purposes) installed in a vehicle may negate the warranty. While I sincerely doubted the validity of such an absurd statement I will admit that I told my wife it was a real bone of contention for me with Honda. Combine that with the fact that their cars on their website were listed at starting at about 17K and actually sold starting at about 5k more meant we moved on. Chevy was friendly and accommodating but the best they could do was the Chevy Cruz and we just weren’t enthralled with that choice. We wondered if we could do better so we headed on over to Kreiger Ford.
Arriving at Krieger we were greeted nicely and talked with Scott while we waited on our contact Mac to arrive. Scott was very friendly and knowledgeable about cars. He was able to entertain all of my inane questions about Hybrids and how they functioned (I’m a techie so that interests me) and all of the questions I had about the classic cars they had parked in their show room (that were way out of our price range and sensibility but nonetheless…).
Once Mac arrived he and Scott set us up with some test drives and even encouraged us to take a vehicle home if we thought it may be a good match. We went through a couple of cars before inquiring about an all wheel drive and Mac told us he had a nice 2014 Ford Escape which fit the bill. Well the vehicle was loaded, with low mileage and looked brand spanking new so we took it for a drive. It drove really well and we took them up on using it overnight to get a better idea if that was the car for us.
After having the vehicle for a day we decided to see what Krieger could do so we headed back down and Mac was able to get us a great deal and we left the vehicle there to get washed/​cleaned and in the meantime we were able to give Scott some of our information to get the financing started with Harold. The next day we headed back down and met with Harold who was able to get us financed and all set up in just under one hour. My previous experiences was that the financing would take a whole day so not sure if Krieger just does a good job of it or if the pre-​information we gave them was the key to getting us in and out very quickly and the entire process not taking an entire day. I liked the fact that Harold gave us options on how to finance and did not pressure us to do any one thing. He was also quite friendly and explained all of our options quite nicely in regards to warranties for the vehicle and/​or tires.
In summary, we did have one issue with our vehicle but a quick phone call to Mac has assured us that it would be taken care of if it happened again and we’ve been very happy with our new vehicle. Having spent some time with Krieger Ford I can strongly recommend them for being very knowledgeable, very friendly and courteous and they most certainly go the extra mile to ensure you are happy. Most importantly, at least for me anyways, we never felt pressured to buy anything more than we needed, in regards to the vehicle or any other options.
That for me is one of the biggest compliments I can give to a dealership because we all know that some of them can really give you the hard sell. No worries about that here. Go check out Krieger Ford and ask for Scott or Mac and I think you’ll be very happy!

The only reason I called up here was to get a oil change for my nephews Ford F-​150 and they are very rude unlike my experience such as say a Honda Dealership. I was treated like an idiot after I asked what the price is and what kind of oil they used & the advisor was raising his voice at me then abruptly hung up. At first I thought they were super busy but turns out they were in fact not. I even pulled the service manager aside and told him what had occurred. He then assured me that they would look into to it. This is another reason I wouldn’t recommend the Ford brand to others. Honestly even if didn’t know the answer he could of said, that’s a good question, please let me get back to you on that!

HORRIBLE SERVICE! RUDE! BAD SERVICE.
The service department is Horrible. I would not tell my worst enemy to go here. The employees do not seem like they want to help you what so ever. They have a TERRIBLE attitude when the interact with you. They seem like you are bothering them when you have questions. And they also belittle you to boot.
I would for sure go elsewhere. F!

Not a apples to apples comparison. I work at a high performance speed shop that makes big trucks bigger and fast cars faster. My client spend 10s of thousands of dollars on their vehicles to upgraded them. When I’m at work just because I’m not currently helping a client does not mean I’m avoiding or ignoring you. I have schedules to delicate, parts to order, advertisements to create, follow ups etc. One parts person at Kreiger was busy while the other was going back and forth between the service writer and his desk making jokes and eye contact with me while I was waiting. He eventually was done joking with the service writer and sat at his desk drank his coke, folded his arms (as if he had nothing to do) and avoided looking directly at me or if I needed help. Eventually the parts guy who was busy when I came in asked if I need to help. He managed the task he needed to get done and when he was done he knew he could help me. However the other parts guy still was hiding behind his desk with his coke and his arms closed. The parts guy I worked with did a good job at his job while the other was obviously avoid working and was quick to answer a phone call that came in while I was with the other parts guy.

Krieger Ford has been a life saver today! My system froze up and battery died while I was running errands with my 3 children on a 16 degree day. When I panicked and called Krieger, Karl of the sales staff tried to walk me through disarming the system and then drove to me to jump the car which worked! Because my battery needed to be replaced, he set everything up within minutes to get my new battery installed. Amazing how thoughtful and generous he was to help me and my family and get me moving quickly. I am forever grateful. Highly recommend!!! We have about 4 vehicles from Krieger and will continue for life!

Four days over a two month period to change a shock under warranty. Ridiculous! The service writers are always unavailable when you have a issue. The service manager is never there. This place is a joke.

I really enjoy taking my car to Krieger (except for the price, but it can’t be free, right? :) At least they are competitive!). I was shocked to see low reviews. The lowdown:
— Their hours are crazy convenient. If you can’t get your car there from 7 a.m. to midnight, you need a personal assistant and that’s a problem Krieger can’t remedy!
— Service advisors there are pretty awesome. I’ve been taking my car there for over three years and had only one issue the entire time. The comment about a particular advisor’s attitude was unfair. She has always been pleasant to me. They have a high degree of professionalism.
–Gotta love owner rewards! You get cash back from Ford which isn’t a Krieger thing, but it’s a nice bonus.
–Free wi-​fi and local calls for waiting customers. When they know you’re waiting, they do their best to get you in and out.
My only wishlist is that their waiting room was more comfortable (seating and room temperature). Sometimes the younger cashier isn’t as pleasant as she could be, but hey … you can’t ask for perfection from any business.

.. .

Would not go here if you paid me! Stopped to get price on tires. Kristina was cranky and rude! Refused to look up prices because I only had make and model of car and it wasn’t a Ford. Said she needed exact stock number of tires. I know this isn’t true because I’ve stopped there before and given them make and model and they had no problem looking up prices for me! She also stopped in the middle of talking to me to tell her co-​worker what she wanted him to get her for dinner! Wow!

I’ve purchased 3 cars here over the past 15 years, but I really like the service department and body shop here. Their hours are helpful to working people and convenient to my Northland home.