Monro Muffler Brake & Service

I have taken every vehicle I have owned in Columbus to this location and I feel comforted to have such a reliable and thorough mechanic location that I can trust. The manager, Scott recognizes me by face and has been able to drop costs when I believed they could be lower. They are my go to for an oil change and for that random sound you hear coming from under your car! Some of the oil change coupons are deals, reaching as low as $ 9.99! I’ve even been able to invitingly swing by when I had a question or small concern. This location is very accommodating, reliable, honest, and overall a great choice when deciding where to take your vehicle.

The owner is such an honest and genuine person. I have gone in several times and he never fails to show that every time. I went in today to fix a broken part, and he advised me that it would be much cheaper to order it online and gave me all the info I needed to know, even though he got nothing out of it.

Sorry Dave J for such bad experience, but for me it is a lot better. I truly enjoy going there. When I first moved in, I was worried that I will have to spend some time to find a decent car shop with professionals (i am not a very good mechanic myself :)) who will treat to my car as their own. After second attempt, I ended up in this shop to change my car oil. No additional hidden charges, trying to sell a part or service. They always advise me what I should do (if anything should be done at all) even if it is something that out of their shop capabilities. Always with my request, they advise me where to go and inform about what the approximate fees can be like.
Never had any issue ever since I started with these guys (both Howard and Scott) and always take my car to their shop to change oil and ask them to take a quick «overall look» to see if any problems may be coming soon.

I read an outstanding Unilocal review that convinced me to go here to get my brakes checked out. They started to have a sudden and very severe problem, that was unknown at the time if it was certain parts or all. While I will say in fairness to that review, the manager seemed very fair and reasonable as he avoided jumping to conclusions and speculating as to what caused the grinding noise, he could not do the inspection due to how late I arrived at the shop. I was told to come back the next day and get the free inspection. Since my work schedule prevented it and the brakes were still working, I came back 2 days later and dealt with the assistant manager. Unfortunately, there were no reviews for him.
What was said to take an hour to assess, took 30 minutes. In that thirty minutes, the problem area was found to have a bad caliper and completely worn pads due to the issue with the caliper. Even though it was one caliper, they can only replace in pairs. So it was going to be $ 600 for Rotors, Calipers, pads and labor. I don’t have that kind of cash lying around so I would need to come back. Everything seemed on the up-​and-​up. Customers are not allowed in the garage area so I can only take what he is telling me as his professional assessment.
In the interim of waiting for pay day to go back and have the brakes done, I get a second opinion because everyone says that seems excessive for brakes that were fine a week prior. So another fully qualified mechanic takes a look and finds issues. Most of what I was told by this shop was not true at all. The caliper was fine. The only issue was the brake pad on one side had a problem and wore down really fast and broke apart causing the grinding on the rotor. The rotor was not damaged.
However, the damage done to the wheel was, when The shop put my wheels back on, they over-​tightened the nuts on the wheel with the impact wrench. It took almost 8 hours to get the first nut removed. There was over 175lbs on the thing which, when it was finally pulled off meant other parts were required to be replaced as the torque had destroyed the nuts and lug bolts. Those were not easy to replace.
Final price to fix what was really wrong: $ 200 for parts. All new pads in the rear– no calipers needed at all. The rotors were also fine.
It would seem the wheels were put on like that to insure that they be the ones to do the work– although, I was told, there was no way they could’ve removed those lug nuts any quicker as tight as they were put back on.
I do not recommend this shop. If you must go to this shop– get a second opinion or possibly deal only with the manager. Even then…

Scott, the owner, is one of the most honest, straight up dudes I’ve ever done business with. I’ve been in there several times, but just today I took my car in and told him exactly what I thought was wrong and that I expected to pay about $ 250. I left him my car on Friday morning and told him I didn’t need it back until Monday and to take his time. He called me three hours later, told me it wasn’t the problem I thought, and said it would only be twenty five bucks. He knew full well I was planning on paying him over $ 200 and didn’t take advantage of that at all. Their work is always well done and I would trust Scott with my child. Honest, locally owned quality work.

I was visiting the Columbus area and had an issue with my tire. I took it here and they fixed me right up. The owner saw that I had U.S. Marine plates, thanked me for my service, and gave me a considerable discount. I highly recommend this place for your automobile needs!

My car had an exhaust issue. I took my car here to Monroe as I have in the passed. Scott was at the front desk. He was very pleasant and informative. I told him what was wrong with the car, He asked a few questions and I left. They would call when they finished looking at the car. An hour or two went by and Scott call to let me know what was wrong. They did find a few other things wrong with the car and addressed them with me and gave me a quote of the cost. I told him to go ahead and fix the troubled areas of the car with me. Scott called later to tell me the car was done. When I picked it up, Scott told me upon later inspection they needed to replace the driver’s side ball joint. They had replaced the passenger side earlier. They also took the price out of the labor and it didn’t cost me anything extra from the quote I was given. I was blown away. I thanked him a few times and left very pleased with my encounter with Monroe.

I went to this place about two summers ago to get the brakes on my 97 Honda Civic looked at because i was hearing a grinding sound. The front desk guy was pretty reasonable, and i don’t like to cut corners on car repairs so when they came back saying most of my pads needed to be replaced with some other stuff and that they only use top shelf ceramic parts i wasn’t to hard to sell.
I’m not really a mechanic and my auto knowledge was limited, and when i left the place i assumed the soft feel of the brakes was just because they were new and would tighten up as i used them.
Wrong
The next day I was heading home from the work on 70east in heavy 5pm traffic my brakes completely went out as my brake light came on. Luckily my parking brake saved the day and i didn’t rear-​end the guy infront of me. I managed to get the car back to the shop and told them what happened, and tried to be pretty calm about it. The front desk guy was the same and he bumped my car to next in line to get looked at, and when it got up on the lift i saw the entire shop and the front office guy all looking at the underside.
The front office guy finally came back up and asked if «I was going through a divorce». I said no already seeing some nonsense was brewing. He went back in and the whole store conversed for another five minutes before he came back and said that the problem was all the pressure had been released from the brake line, and air displaced the fluid.
They then went on to say that none of the work they performed would have required them to touch the pressure levels in the lines, and that for this to happen someone would have had to manually bleed my line and hold some valve open to fill it with air. I said the brakes were lax right from the beginning as i left the shop the first time and they assured me again the mechanic didn’t touch my lines.
I then said «So you are saying that on the same day your mechanic did a brake overhaul on my car and absolutely, no way in hell did not do this, someone came into my back yard and crawled around my tires to put air in my brake line and brainwashed me into thinking the brakes were loose off the bat?»
Then they looked at me for a few seconds and didn’t say anything and i told them to get another mechanic to fix this now so we didn’t have to deal with lawyers and corporate which they obviously were more then happy to comply with. I suppose i should have pushed the issue further, but i left it a lesson learned.