Ms Sparkle

DO NOT USE Ms. Sparkle – go elsewhere! They have no-​call, no-​showed to two appointments, so I cannot speak to the quality of their cleaning, only to their treatment of potential customers. They have never answered their phone, and did not return any emails I sent when I tried to reschedule my appointments. The first appointment I scheduled with them was on a Friday, and when they did not show up I emailed and called them right away to see what had happened. They did not respond to any of my messages until the middle of the following week. They left a voicemail on my phone, and when I called back and left my own voicemail it was another few days before they gave me a call again to reschedule for the second time. Their website says that they return calls within 24 hours and will reply «in minutes» to emails sent during office hours. This is ABSOLUTELY not true. Seek a more reputable company and look at the Better Business Bureau ratings.

I purchased a Groupon for 3 hours of cleaning services from Ms. Sparkle. I tried calling the contact # on the Groupon several times in early February 2012 only to get voice mail, with an automated attendant voice telling me the mailbox was full. In mid=February I tried again and this time the got to a message advising me to call a different number. Called alternate number and left message. Did not hear back, called again 2 days later. A day after that I got a call finally and an appt was scheduled for February 22 at 12:00pm. Nobody showed up or called. I called at end of day and left message. I received a call back the following evening from either Kelly or Crystal. The offered an apology and rescheduled me for February 28 at 1:00 p.m. Guess what? No show again, and this time I was not surprised. Called at 1:15 p.m. and left a message asking for a call back with an explanation. I have no intention of rescheduling with them a third time. I am contacting Groupon and getting my money back.

Worst cleaning service ever. It took forever for someone to get back to me to schedule an appointment. When I finally got one scheduled I was told I would receive a confirmation call the day before. That call never came. The morning of I called, emailed and texted to find out what was going on, but never received a response. I took the afternoon off from work to let them in on the off chance they would show up, but of course they did not. I never received any response to my calls at all. I do not understand how a business functions like this.

Been looking for a cleaning company to use on occasion. Bought a groupon to try this one out and their service has been terrible. Both my husband and I have tried to schedule appointments. No one ever answers the phone, returned voicemails take forever, if at all. The coupon is going to expire before I get something scheduled. Have been trying since December. Save your money and find a better company.

I can’t even give them a review on their ability to clean, since they do not return phone calls or emails. I bought a Groupon and emailed them and informed them I wanted to use the Groupon on my property, and potentially employ them for monthly service in my other property as well. An email and two phone calls later, two weeks have passed and no response. Thank god Groupon refunded my money with no hesitation, I have read their facebook page and it looks like I am not the only one who had trouble getting them to schedule AND show up. I predict this company will not be around long considering they are not bothering with new clients.