Ntb-National Tire & Battery

Challenge everything they say!!!
Came in to check my brakes as the pads were worn. Technician came back with an estimate and very calmly said that the pads ($ 100) and discs ($ 400) needed to be changed. As a mechanical engineer, I asked about whether the discs were in tolerance and the technician said that they were worn beyond tolerance. Once they started work, I went into the shop to check on something else and noticed that the discs looked pretty OK. I asked for a gauge and measured the thickness myself and found one to be a little above tolerance and the other well above tolerance (I asked them to show me the tolerance specs in their system). This means that neither were below tolerance and replacement was not necessary.
The technician went on to ask «are you sure you want to change the pads without changing the discs?». Of course!!! The life of the discs is much longer than the pads. You do not need to change the discs every time the pads are changed.
My recommendation. Go with someone who knows about cars, and ask to see everything before work is performed. Even better, go to a small independent mechanic who actually cares about their reputation.

My wife has taken our car here several times for oil changes and rotations. The last time I brought it in, they damaged the oil pan, and wouldn’t compensate for their mistake. I took it to another place and it cost$ 350 to get it repaired. They said they would have modified the pan to make up for the mistake, but never gave any kind of apology. We have also asked them several times about a few issues with the alignment and tires that we had taken care of by NTB. They wouldn’t even check for the issues, just took my money and that’s all they cared about.

Arrived for my 3:30 scheduled oil change and got right in! No waiting! Great customer service and they didn’t try to upcharge me on anything. I will definitely be coming here for car maintenance from now on.

Excellent customer service!
I have been coming to this location for over a decade getting my tires rotated, balanced, wheel alignments, oil change as well as many other great services.
Service is prompt, staff is friendly and the waiting room is comfy.
I posted some pics of the waiting room. The chairs are comfortable, there is a tv, and a Keurig coffee maker. I’m completely impressed with the coffee maker because old coffee from a service station is not what I call coffee.
I hope this will persuade people that this is a great location to have work done on your car.

Rip Off Alert — Overpriced plus terrible service. STAY AWAY!!!

Rip off artists… said I needed repairs when I had just come from the dealership and the car was perfect,…I came there for tires… Scary!!!

No one I know ever looks forward to taking their car to a garage. You generally expect to walk out of there with a big bill and a list of problems which, if not fixed RIGHT NOW, will almost certainly cause your car to explode.
I’ve been here several times and every single time I am more impressed. They talk about your car on your level. I really believe that they care about my experience and the value I receive.

Called ahead to see if I could get in, had a screw in my tire. Went there soon after calling, checked in. Mgr asked if I was dropping off or waiting. Said I would wait since the person I had called said there would be no wait. Mgr said he wouldn’t know who would have said that as it would take them 3 hours! To check out a screw no less. And of course I made up the phone call. Worse customer service later. Drove by 45 minutes later no cars in the bays and all of the staff standing around smoking. Actually doesn’t deserve one star. Go to tire discounters, proves this place to be the amateurs they are!

On Saturday my husband went to NTB at 2437 Billingsly Rd. in Columbus, Ohio to get a tire repaired. The credit card system was down, but the salesperson swiped his card four times. All four charges went through, each charge for $ 46.95. He ended up paying in cash. Our bank account was debited four times, and the first charge was reversed. I contacted the store where we had the repair done and was told that the charges would drop, and to call them back if they were removed from our «pending transactions» and actually taken out of our account. On Monday, all three remaining charges were fully withdrawn from our account, a total of $ 140.85. I called customer service and was told to give them 48 business hours until they called us back to follow-​up. (They never actually said they would do anything, just follow up). Meanwhile, Elizabeth, the manager at your store on Billingsly Rd, called us and told us to bring in our bank statement and she would take care of it. We made the 13.5 mile (one way) trip to the store, only to be told that she couldn’t do anything about it because we had already called corporate. She tried calling again on our behalf and was transferred multiple times and eventually hung up on. Again, she insisted there was nothing she could do, completely defeating the purpose of us going back to NTB. This was four days ago and I have not been able to get any resolution to this issue. I had never been to an NTB before and needless to say, I will not be going back.