Orchids & Ivy

I received fantastic service! The owner even stayed open late so that I could come pick up the item for a funeral. The store appears to have a lot of gifts to choose from. I will definitely be returning. I had also used them the year before to have flowers delivered to my girlfriend and they were beautiful.

Avoid this florist at all cost. I put an order in through 1800Flowers for my Mother’s birthday. Paid for the Fields of Europe bouquet medium size. $ 70 later, my mothers bouquet shows up… the worst flower arrangement I have ever seen. Embarrassingly so!
After fixing everything with 1800 °F, I called Orchids & Ivy. The woman on the phone said she had done the arrangement and that 1800 °F allows for substitutions. (Substitutions have to be Okayed by 1800 °F. A request was never submitted.) Not only did she take it upon herself to pick the dullest colors, some flowers were brown AND the bouquet was HALF the size I paid for. She denied this and tried to say that I wasn’t looking at the back, that 1800 °F requires a 360 design. Maybe she hasn’t heard of this crazy thing called a cell phone that can take pictures, but the arrangement was nothing but green leaves with everything built to the front. A lame trick to make it seem like your bouquet isn’t lacking majorly.
She then explained they’re paid less then what the customer actually pays, so she takes it upon herself to give you what you «actually» paid for. Um… of course you are! You don’t get the $ 14 service charge! You signed up for this! You wanted to be in the Bloom Network! So, you deliver an extremely small bouquet contrary to what we paid for? And to top it off… brown?! You made the arrangement with brown, wilted flowers!!? You took your disdain for 1800 °F, a business YOU said YES to, out on a paying customer? I’m appalled.
Thankfully, Peggy at 1800 °F made everything better. There needs to be more of her in the company. Great customer service skills — I did CSR work for 5 years. it is not easy.

Order a beautiful flower arrangement for my grandmother funeral and it was half the price of most flower shops! Thanks for honoring such a very special women with a beautiful arrangement!

I called at 11:21 AM on a Saturday and spoke with a very nice and helpful florist named Rob. I was trying to have flowers delivered to my girlfriend’s hospital room but wasn’t having much luck until Rob and Orchids & Ivy saved the day! Not only did Rob whip up a beautiful arrangement that looked great from every angle, he delivered it personally to Grant Hospital less than four hours later. He went above and beyond to make sure my girlfriend got a visually stunning piece to help her forget the pain for a little while and I’m very grateful.

I enjoy supporting local businesses but was very disappointed that I didn’t get a call back regarding a special order I had inquired about. Would have been nice to hear a «yea» or «hay». Wont’ be going back.

They do the amazing work! I have ordered about 20 arrangements and they are all work of art. Order here!