PetSmart

We adopted a dachshund mix from the shelter a few months ago, and have been searching for a regular groomer for her. She seems a bit skittish about grooming, so I took her to a couple more expensive salons hoping if I paid more she’d have a better experience. After a traumatizing cut, I ended up at PetSmart to give them a shot-​and I’m so glad I did! Megan did a wonderful job taking care of my girl, and didn’t push her too far past her comfort level while still making her look great. I will definitely be returning again and again.

NAIL TRIM PACKAGE ONLY — My boston terrier is always well loved when I bring her in for nail trims. Everyone raves about how sweet she is & fights over who gets to do it :)
I usually don’t make an appointment and we are typically in & out fairly quickly!
Simple, no fuss… I would recommend!

Talk about horrible customer service! I stepped in dog poop in one of the Isles. I stood there for 20 minutes trying to find hills ideal balance and no one asked me if I needed help, which I clearly did. The 10 teenage girls that was working there was just standing around talking. So I approach one and asked if they had the brand I was looking for and she said that we did not carry that brand without even asking anybody credible. Finally I took it upon myself and after about another 20 minutes I found it myself. Approached the counter to check out and was completely ignored. Until the manager, I assume she was the manager because she was the only one that was courteous and polite, came up to the other side of the counter with a customer to check out in front of me. On a positive note she let me use a coupon that was 4 days expired. That was nice of her but I’m sure that’s normal anyways. It was a Friday night and they were busy but when the staff almost out numbers half the customers you would think that they would be better.

The trainer, Cheryl, had a puppy jump up on her! She told him ‘you jumped up and this is what you get ’ then she squeezed his front paw until he cried! It was Very Mean!!!

A few months ago I took my English Springer Spaniel Barkley in for his first non in home bath. (We had a coupon and wanted to give it a try) I called before hand to make the appointment and ask a few questions. I was a little put off by the exchange with the groomer that answered the phone, she was not friendly and seemed to be rushing me and had an almost annoyed tone when I was asking questions.
When we got there for our appointment we walked in and were immediately asked to go back out into the store as there was an older dog coming out and they didn’t want Barkley in the way. Again a little off putting but I ignored it. We were assigned a groomer Paige who I actually really enjoyed, she was the best part of this experience and did a really great job with Barkley’s bath and paw trim. She even stopped me on the way out because she saw me looking at brushes for him and showed me what the best options would be which I really appreciated. Besides the rudeness I received from the rest of the grooming staff the other thing that caused me to rate this experience a 2 star was the fact that it took 6 hours to complete the service. I was quoted 4 hours when I got there which I already felt was outrageous for just a bath and paw trim/​nail trim. It was not even a full groom. I called after 4 hours to see how everything was going and yet again was greeted with rudeness, felt rushed and that my concern was a nuisance. I was informed that I would be contacted when he was finished. Two hours later I finally got a call that he was done. Needless to say I will not be returning for a full groom. Other than the fact that I really enjoyed Paige and she did a great job with him I was not satisfied overall with the grooming staff or the amount of time it took.

My love/​hate relationship with this pet store chain come from growing up a Veterinarians son. I really only go here for one reason, Hill’s Science Diet for my cat. Hill’s was the first company to formulate specialty foods for pets and has been doing so for decades, great company.
Enough of my soapboxing for Hill’s, this store is huge but well maintained even with the amount of human and pet traffic through here daily. I see they’ve abandoned grass in the parking islands out front of the store for gravel. For the most part the store employees keep the parking lot clean from the leavings of the irresponsible bastages that don’t clean up after their pets. But you still gotta pay attention to where you’re walking in and out of the store. Most dogs cannot help but relieve themselves in these high stress environments.
Outside of the great prices on pet foods they offer a full range of services that I won’t get into detail on. Corporate veterinarians on site, grooming services, classes and a plethora of crap that people will fool themselves into buying for their beloved pets that for most part only really care about the attention (or lack thereof) being paid to them.

I have found great pet accessories here including outfits for my dogs to dress up for my wedding. The Banfield veterinary service is convenient and helpful. I would have given this petsmart more stars, but their grooming is terrible. They shaved my Maltese as a puppy and he was cold where’s self conscious for mouths

HORRIBLE!!! Took my mini shnouzer to get his hair cut today and as we are watching through the glass the girl SHAVES my dog. I was aware he had a couple of mats on his legs and that needed to be shortened but she shaved his back half super short before my fiancé busts through the door telling her to stop. She said she found a couple of tiny mats on his belly, apparently that’s their way of dealing with it instead of using the dematting comb like to professional groomer would, so she took it upon herself to shave that as well. She got upset and told us she wouldn’t finish the cut and we just needed to take our dog… we walked out with a hack job half shaved (front half long and shaggy, back half bald) dog. We both had a few choice words for her and the dumbass shift mgr loud enough for the whole store to hear… needless to say we didn’t pay for it.
We found a private groomer in Plain City who was awesome and fixed our baby boy as best she could and found as she was looking him over when we arrived that the Petsmart «groomer» had cut him with the clippers. Bitch…

While it is a pet store and you are always in for sticker shock, I have always liked these stores. Add on the fact that theu stand by the products that they sell. I had a bag of puppy food opened and my vet wanted me to feed a different brand. They generously offered to give me store credit in order to buy the food I needed. Oh… and I didn’t have a receipt… I am sure we will go back to this location!

I went to Petsmart to sign up for the Banfield Pet Program. What a mistake! I thought this would be a reputable wellness program for my adopted scottie. I agreed for them to deduct approx. $ 40. a month and after a yr. I felt it was not profitable and I opted out. Since they said I had been in for a visit a few days past the year mark, that I would have to pay for the next year before I could cancel. When explaining I had met my one yr. obligation, they refused to let me out of the program and kept calling to collect and ended up sending me to collection and reported on my credit report. Just a warning!!! Stay away. I feel so violated and now can never recommend anyone going near the store. To bad you cannot trust the «Petsmart» name or store.

Typical Petsmart. I stopped going here after finding Pet People. I didnt go there for such a long time until I realized its cheaper then Petsmart. Not to mention you can order your pets food fresh from the company.
But this review is for Petsmart right?
The doggy classes are helpful but not the best by far. Id like to believe we’re getting past the hype of doggy training classes and realizeing theres a much easier way to train dogs that just makes more sense; of course Im taking about Ceasar Millan. All you really need is his book and save the time & money from going to these classes… they don’t really work once you leave anyway. You need to train yourself before you can train your dog. Ive watched these classes before, so if youre the type of person you wants to know what theyre like here it is… theyre classes are mainly basic (sit, stay, come, down), and all they really teach you besides these basic commands are facts like «did you know that 10 years ago the most popular family dog was the Pitbull? Yeah. the pitbul was bred to be a family dog before the poor people took them and made them fighting dogs…’ and then everyone looks shocked and I just laugh. I have a pit so it wasnt really a shock to me. And things like «the most common family dog now is the bulldog (everyone thinks lab)» and then «did you know that the dog that bites people most often is the lab?» Again… shocked people, thinking it was the pitbull and me giggling in the corner. These classes are for ill-​informed people who have NO experience with dogs and have NO idea what to expect when owning one for the first time. The trainers… well lets just say I have no idea where they went to school and I can honestly say they I knew way more then them. I’m not someone who generally brags but I could have done a much better job then that guy. The only class I would recommend the puppy class, and only to new puppy parents to help with the basics and potty training & the blessing of crate training! (which should NEVER be used as a punishment. only as their den).
The food selection here is monstrous and really confusing unless you know what you’re looking for. Please dont fall for the dog food adds & hype .like the grain free or gluton free diets… its not natural for dogs to be on these diets. It’s about your individual dog and what they need… not what your neighbor feeds their yorkie or what uncle billy feeds his blood hound. Your dog has their own unique needs so you wont be doing your lab any good by listening to anyone else’s advice except for your vet. Tip… anything you find in a grocery store is crap and really unhealthy for pets. Also, more expensive doesnt mean better nor does it prove higher quality. Beware of words like ‘holistic’…they mean nothing. Dog food companies will say anything to consumers in order for you to buy it! Whatever the food fad is now for people dog food companies will find a way to market that to your pets. Corn isnt horrible for dogs as long as its ground up so dont fall for those add’s saying corn is bad either. It just shouldnt be the #1 ingredient… meat should be. I don’t want to push any labels but I will explain myself by saying that I feed my dog Blue, not because of the media (or those annoying workers that stand in the isles trying to sell product) but because my dog does well on it. I feed her a wet/​dry mix of wilderness duck and canned freedom; wilderness because it has the most meat, most vitamins & minerals, and most beneficial fruits & veggies and canned freedom because of flavor, moisture, meat content, and it has veggies that my dogs likes (sweat potatoes) without adding extra grain into her diet. SO yes, I feed my dog a partly grain free diet but not because of the media hype, but because when mixed with wilderness it creates a perfect mixture that is amazing for my dog. I honestly don’t believe there is any dog food out there is a perfect for any dog… which is why I mix mine. And BOY does she LOVE it!!! hahaha. I couldn’t switch her food even if I wanted to.
But enough of me going on and on about crap that doesn’t matter. Petsmart is great for new pet parents as long as youre informed and know what youre looking for. Prices are only beaten by PetPeople (when doing a direct comparison); a can of Blue Buffalo free is $ 2.50 at Petsmart and $ 2.17 from PetPeople. Her 24lb bag of wilderness dry is $ 53.99 at both places. PetPeople has a better rewards program and sells me far more fresher foods too, making my husbands wallet much happier which is really all that matters in the end.

I mean, it’s a pet store. What can ya say?
The puppy training classes are actually kind of awesome. They’re affordable and super useful, especially if you’re a first-​time dog mom/​dad.
I love that my local Petsmart has a Banfield in it. That’s where I take Hershey for veterinary care and it’s super handy that they a) offer pet health insurance, and b) are located right inside Petsmart, so everything I need is in one place!
A big drawback: Petsmart always has corporate reps from big dog food companies trolling around the aisles trying to get you to switch food. It’s annoying, intrusive and downright lame.

I’ve already spent over 400 dollars at the vets (the dog invariably gets sick AFTER HOURS) this summer for my scottie’s «dietary indescretions» (read: squirts from hell), She would rather eat things that have melted to and been stuck to the ground for god knows how long than her expensive holistic gourmet dog food. I decided for this last round I would research the internet and see what was out there. Between the net and Petsmart, I found a preparation that would take care of her bouts of angry bowel syndrome. I took it home, dosed her then anxiously watched her posterior for impending signs of doom… A friend of mine said matter-​of-​factly that I need to find a different hobby… After hours of tirelessly watching every movement, I realised it was over! Hallelujah!!! The angels were singing! It worked!!! It was like a liquid cork!
The employees here are very knowledgable and helpful. This place is a smorgasboard of dog and all manner of critter stuff. The prices are reasonable. I got several good, workable suggestions from an employee that worked like a charm.
They do grooming and obedience training too. (Wish I’d have known, I woulda sent my ex here, maybe he would still be around. Heehee)
I am grateful they were able to help me, or I would have incurred another emergency run to the vet, with it’s associated mine blowing, wallet emptying fees. So yay for Petsmart and the internet!
Disclaimer: I don’t recommend self treating your pet, unless you’re familiar with the dog and possible treatment of the issue. I have had show dogs, sled dogs and pets for over 30 years and am very familiar with the various ailments and their subsequent treatments. When in doubt go to the vet.
Good place to go for most of your pets needs.

I’ve taken my dogs to get groomed at this Petsmart for quite a few years now and I just wish that they wouldn’t need 4−5hrs to groom a 6lb dog and that they came out looking more consistent. I’ve had to take one of my dogs back and have the manager, Chelsea, re-​do him because the cut was so uneven. Otherwise, their prices are reasonable and their location is good.
I also wish they carried more high-​quality pet food and treats. I use Pet People for my dogs every day needs.

Normally I’d go to a Jacks or Aquarium adventure for fish and fish supplies. But the guys here, especially Kyle, are great. They’re knowledeable, friendly and honest. I have 3 fish tanks, one of which is 60 gallons. I’m pretty «into» fish and have no problem buying fish here. The tanks are usually clean and i havent seen any dead fish floating around like at other places. They have a bunch of brands as far as fish supplies go too. I also have two cats. Cat food and litter are usually on sale. Plus, this location has banfield. The staff is friendly and the vets really care. This petsmart really puts the animals first. The only reason I wasnt able to give it 5 stars is because the lines are usually long.

Really would like to schedule puppy lessons with Gayle, but scheduling availability is limited to only a few opportunities.
Banfield’s physicians are helpful and friendly, but it is a little pricey compared to my normal vet –Worthington Woods Animal Hospital — who is not with a chain and is more fairly priced. When my dog was ill and 14, they do have some payment plan options to help offset pricing.
The grooming salon is generally very good. Make sure you find one of the groomers that will fit with your dog’s personality. There are some groomers who cannot handle small dogs.

Periodically i feel the need to blow some money on my cats beyond the usual expenditures for food, litter, and tune-​ups. I look at cat toys and catnip and feel joy at the thought of them writhing on the floor after getting stoned and then freaking out in the pursuit and conquering of a new toy.
Petsmart has a great selection of cat stuff. Last time i purchase a long feathery boa on a stick and laser pointer for the cats’ amusement. For my golden cat’s ailing ears i purchased some naturally derived ear miticide.
I almost adopted another cat there recently, a big handsome dude who was found roaming around empty lots. Man, that would’ve been another burden on the household i don’t need right now, but i was SO TEMPTED. I filled out the application and everything. I’m glad the processing of that application takes a couple of days, because it gave me time to come to my senses. I’m better off to avoid looking at cats when i have to go to a place like Petsmart. It’s just too tempting, almost impossible to resist.
Anyway, this is a fine place, if a corporate chain, and i recommend you go there for pet needs. They also have an in-​house veterinary and grooming service about which i’ve heard good things.