PNC Bank

I think this is a PNC wide thing, but I first experienced it with this branch. I needed to do a wire transfer, and they told me only one person in the branch was capable of doing that. That person was with a customer, who happened to be the only other customer in the bank.
So 3 employees are sitting there doing nothing while while I wait around. Eventually one told me it would be about 15 – 20 minutes.
I understand banks don’t want to pay to overstaff their branches, but how hard is it to enable all the employees to do something as basic as wiring money?

Had a very poor experience with this branch. I have banked with pnc for over 15 years when they were still National City. Had this branch code me into the system wrong and I was charged a substantial amount of money every month for several months. I finally noticed the money was missing from my account but was told they could only refund the past 90 days worth of charges because that’s how their system is formatted. 2 months later the charges started coming out of my account again and I had to go to corporate to have the issue resolved. Will not bank at this branch EVER again.

I’ve been with PNC for many years — even before changing from National City. I’ve been to this brick-​and-​mortar only a couple of times (I tend to deal with the ATM for deposits/​withdrawals). Both times, however, I’ve been delighted to interact with friendly employees.
I’ve had to deal with issues via the phone, and I’ve had a pretty good overall experience. I’ve had the occasional customer service rep who is an ass and curt with hisher explanations. It’s people like that that make you want to throw the phone. But, there’s been more positives than negatives, thus outweighing the urge to scream.
I also want to comment on this bank’s online website. I think «Virtual Wallet» sucks. Sucks quite badly. Sucky annoyance! WAY TOO MANY BUTTONS and pictures to deal with. I want to get online, see my balance, be able to easily trace it, and log off. Their new interface design has all kinds of graphs, text boxes, and extra «stuff» that is just clutter — to me, anyway. I wish users were allowed to go back to the old website design. Unfortunately, when you become a Virtual Wallet person, you can’t :(

The people working here are really the nicest that I have seen at a bank. It really feels like a local little bank where they take the time to talk to you. I love that.

Everyone is very, very nice here.
I’ve never had any bad issues with transactions or had anything go awry.
I LUH U PNC, thank you for taking care of my monies.

I use this bank for my business and I think I’ll be switching over my personal banking to PNC as well. All of the tellers and employees are friendly and get to know you by a first name basis. It’s really like a small town bank, where everyone knows everyone and takes the time to get to know it’s customers, rather than just parading them in and out as fast as humanly possible.

I love, love, love National City. And I also love, love, love the Thurber Village Branch. The branch is super close to my office, and they give me perks for working in the district like free checks and no minimum balance to start earning interest in my savings account. The overdraft protection is also very helpful — I’m not so hot with numbers.
There’s always a friendly, chill officer in the bank, so I feel safe. The branch is small, but clean and bright. They always have local publications in the front on racks and they support community events and resident issues by allowing a table for postcards and flyers and a bulletin board for lost pets, sales, and start-​up business’ information.
There are usually tellers at three of the four, if not all four, terminal stations, so the wait is never very long. The tellers are enthusiastic and efficient. They remember your name and personal facts about you, ie — ‘Hey, how’s your dog Macey doing?’ I like that kind of stuff.
Opening an account is easy, and they have awesome credit and debit card options — mine are pink and support breast cancer research every time I make a purchase.
The outside of the bank is also always clean, but I wish they’d paint a new display on their window. They’ve have a thing up about how to earn free points with National City for like a year-​and-​a-​half now.
There’s a deposit box near the door for after hour drops, and there’s also a terminal out in the parking lot for withdrawals, but I don’t know how safe I’d feel in the back of that parking lot at night, along, taking out money. Maybe they have safety features of some sort back there. I’m not sure.