The Home Depot

Amen to Methinks NOT. I think the employees in the stores try hard, for the most part, to really help the customers. Our problem was we used Home Depot (Home Pro) to remodel our 2 bathrooms. They promised to demo and finish the job in 4 days. That was almost 4 months ago. Absolutely everything that could go wrong, did go wrong. Most everything had to be ripped out MULTPLE times and it is still not right. We are still waiting for repair crews (tile, plumbers, electricians). One thing is fixed and you have to wait another 2 – 3 weeks before you see anyone again. All the electrical fixtures had to be replaced because they were «blown» due to electrical wires being improperly crossed. None of the crews are certified, they make no preparation to divert dust, leave huge messes, don’t come back for days and days, and always excuses. They have made our lives a living hell.
Just FYI, trust me, you do not want to use them… ever.

They fixed the military discount problem. I like that you can order things online and have them delivered to the back of your car outside. I wish that they would give the military discount for online orders. Spring in the garden center is mayhem. Many people available to help out during regular business hours, less in off peak hours. The idea of having a pro available to help you, only works during those peak hours. For the best visit possible, bring photos, measurements, or even the broken items that you need to replace. That will save you multiple visits. Have a plan, stick to the plan!

I think the Gahanna store is terrific and have been shopping there since it opened. One person in particular is Steve Stonerock in electrical. He rocks, there is nothing that he can’t help you with and is so fun to work with. This store is great because of associates like Steve. He is the best at what he does and we better both hope he never leaves your store.
Thanks,
Mike 614−799−2100

We live in very sad times. We live in times were the consumer is not regarded at all. Home Depot is just a faceless corporation with employees that could care less about your shopping experience/​satisfaction because the very company treats them in that fashion.
Issues with my carpet purchase install
1) was told that gluing was very rare but mine needed glued. Have no idea what that does to my install warranty.
2) installers smelled like pot. Get stoned on your own time.
3) I removed my own doors
4) Called department manager to discuss the above and he did nothing more than call the installers. Most of what I spoke with him about he didn’t seem to care.
5) called store manager (Joe Cruze) about the department manager and the installers, and he never even had the balls to call me back.
That’s why if I ever have to go back I’m going to pull things out of the boxes if I want dig through the stock shelves to find the best item, and generally be a jerk to their employees because I no longer care to respect Home depot. Now if they want my money they have to accept my abuse. Seems proper, adult like, and fair right?

The best word to describe The Home Depot is inconsistent. I live just a few miles from this location and visit a few times a year to pick up maintenance items for the home or propane for the gas grill. Every single time that I go, one person impresses me by either going out of the way to greet or assist me. Unfortunately, during nearly every visit, I’m disappointed by an employee.
Here is the most recent example.
Last Saturday morning, I decided to purchase a second propane tank for the grill. I was having a few friends over and had a bad feeling I would run out of gas ½ way through grilling the chicken sausage. I parked the car and headed into the store. As soon as I stepped over the threshold, I was greeted. The employee had a huge smile on his face and seemed genuinely happy. I headed to the cash register where the lines were reasonable (1 – 3 customers deep). I waited just a few minutes and was then assisted by another exceptionally nice team member. I took my receipt and headed to the car. I pulled the car up to the curb in front of the propane tanks. There was a gentleman standing there dressed in the infamous Home Depot orange apron. I attempted to hand him my receipt and said I had just purchased a propane tank. With a mouth full of food, the employee pointed to his name tag and stated he worked on air conditioners and was just outside eating a snack. OK. I could have done without seeing his half chewed food, but I understand he wasn’t the right person to help. Where the disappointment came in was his lack of offering to get me any assistance. I must have had a confused look on my face because he told me that I could just go inside and find somebody to help me. Ah, ok. I guess I can. Ignore the fact that my car is still running and blocking part of your sidewalk. I proceeded to turn off my car, lock the doors, and head back inside to seek assistance. Ultimately, I did get my tank of gas, but an offer of help from the cookie monster out front may have earned The Home Depot a fourth star.

I was to take delivery of this washing machine today however, the installers made sure I didn’t. The delivery service refused to put an effort in to a disconnect from the water valves. Had the cheapest monkey wrench available and therefore told me that my valves were rusted, that I would have to call a plumber then have to call back and get a new delivery date. I had a plumber at the house within the hour and it took him all of 5 seconds to do the disconnect. Apparently all the installer needed to use was a little elbow grease and better wrench. Then when I contacted Home Depot home office to try and get delivery that afternoon the manager was very condescending and would not reimburse my plumber fee. I will never use Home Depot again, and if you do make sure you ask every question possible.

Don’t usually shop at this store, but did come here around Christmas to get a live tree. Excellently priced trees and a good selection of them. What made the experience stand out was Joe, the manager. He wheeled my tree outside, wrapped it up, and loaded it in my car! Pretty awesome.

Every Home Depot isn’t terrible. At a different location, years ago, a genius employee, sawed down some pieces of cheap plywood into bedslats and, within minutes, saved me both money and the emotional/​mental anguish of having to go to ikea. So it isn’t the Home Depot franchise — it’s this particular location.
To date, I have been sold:
–construction adhesive that adheres to everything industrial strength amazing magical glue, said the expert trained employee professional tradesman. After all, said the jackass of fuckknowswhattrade employee, you can avoid the hassle of buying a studfinder that you probably won’t use ever again!
Great recommendation, friend! You know how superman flew so fast, that he reversed time? I think maybe the glue adhered so well, it didn’t adhere at all; so strong, it couldn’t support the weight of a curtain rod bracket. Pulled out a nice piece of wall on it’s way down though. So thank you, whichever employee recommended this over the studfinder, because what is a brand new house without some brand new damage?
— curdled paint, which, after all that sanding and washing and taping and crawling around my very impractical and angular home like a deranged monkey, had to be resanded and rewashed and recrawled around and repainted again. By only me. There is a chance this would have been less upsetting if… nope. No situation where this would not have made Jesus weep.
NO WORRIES! The manager offered to replace the paint for free. Isn’t that thoughtful? It’s almost as thoughtful as ridding me of my wasted time and effort and distress.
–painter’s tape.
«Which one is best?»
«That one, by far.»
«Do you use it a lot?»
«I don’t use tape when I paint.»
You’re wondering why I still bought it. I wanted to avoid taking any «shortcuts» like with the studfinder substitute. I wanted to do everything the right way. The manager gave me a refund after I showed the photos of all the places where the tape did not, in fact, peel off easily. I suspect it would make a decent construction adhesive.
–the bathtub cleaner I didn’t ask for, which is a good example of how things at this store location go for me:
1) «Is there a way to whiten my grout without having to remove it or do I need to call a professional and replace the entire thing, etc»
2) some asshat employee, an expertly trained tradesman who doesn’t actually pay attention to what the fuck I am asking him, points at a bottle and insist it was what I wanted
3) I am pretty sure it isn’t and I say so.
4) asshat tells me about the return policy.
5) I go home and follow the instructions exactly.
6) a larger problem is created based on what was sold or suggested to me by aforementioned assclown. In this scenario, I am not certain what this product did to my tiles but it didn’t make them happy and I would say it made the grout sad except the grout no longer seems to exist?
My last trip here was to buy something for my sticking wooden dresser drawers. All expert employees who asked if I needed help finding something referred me to an old man who «if he doesn’t know the answer, no one will» or some such other bullshit. Whatever.
I swear, he read aloud the back labels of different cans of WD-​40. I ran out of the store. Enough is enough.
But someone here encouraged my mother to why not go ahead and fix that leaky faucet herself! Sure, she’s never done anything like that but that’s okay, he’s so expertly trained, before he gave her a thumbs up and assured her of the great return policy on the wrench or whatever should she come to her senses and realize there is a reason people practice roofing and plumbing as skilled trades, he told her what to google and everything. This is my biggest issue with this specific location. Big difference between providing access to things, and having the blind leading the blind.
That my mother now needs a new roof is not Home Depot’s fault, but jesus. What is going on at this location, I don’t know. The energy and costs of repairing the damage of a visit… it’s less stressful and less expensive to simply set your shit on fire than to shop here.
I did buy laundry detergent here once. Nothing went awry with that so I suppose that is worth something.

I truly hate this place. Unfortunately, it’s an extra ten minute drive to Lowe’s. I spent 15 minutes at the register while the cashier tried to scan and read the barcode on my only purchase, a $ 1.98 piece of lumber. He finally took my board to the rack where I got it, when he returned, he asked me to read the barcode.
«can’t you enter the price manually? Isn’t that what you went to look at?»
«no, I went to get a different piece with a better barcode but I couldn’t find them.»
«well, I would prefer the board I picked out, it’s straight and not cracked.»

As with any Home Depot I’ve ever been in, their selection is average at best, it’s a pain to find anything and their customer service sucks.
I was pleasantly greeted when I walked through the door which threw me since I was expecting nothing from the service folks at Home Depot. I was thinking that maybe they are changing their company attitude towards customer service. I politely asked where I could find shelving, His answer was fantastic: «Down there» (pointing somewhere to his right). All the while he was turning away from us so he was barely audible. The guy I was with heard the employee mutter aisle 16 while he was turning away from us. So we wandered down to aisle 16. There was no shelving in aisle 16, or 15, or 14, etc. but we did find it after walking around for a bit in aisle 12. Their selection was poor as were their prices.
Lowes it is I guess.

Major props to this home depot. During the derecho of July 2012 where the immediate vicinity lost power for 8 days, this Depot stayed up and running, pulled all emergency necessities to the front and assisted with on-​line ordering when elements were not readily available. People were nice even though it was scorchingly hot. Major kudos!

They have gotten a lot better with asking you if they can assist you. There is always someone walking around, so even if I dont look lost, I can find or reach something quickly. However, I am not a fan of the salesmen that walk around and posing as people who care about your shopping experience but really want to book an appointment to replace my wooden kitchen cabinets with vinyl ones. As long as that promotion is going on, I shall not make eye contact with anyone carrying a clipboard. Every time I’ve been there for any length of time this summer, someone has approached me asking if I am a homeowner. Not cool.
Aside from that, I enjoy shopping here, and looking at the miles of possibilities covered in this store.

It’s Home Depot… it is what it is…
I don’t get the whole thing between them and Lowe’s not being able to carry the same brands. Department stores don’t seem to have that problem…
This is quick and convenient… I just wish the store was layed out more user friendly. No two stores are the same wich makes it an ‘adventure’ to find stuff sometimes.
And I’m tired of being told «I’m not sure, I don’t work in that area…»
All in all its where you go to get home stuff… but I have to say I do prefer Lowe’s… its just that is place is more convenient for me

Short and sweet– Customer service is awesome. The people there always offer to help and finding help is super easy, just the opposite of the Easton Lowe’s. For all your home needs or whatever they have it. I used to shop at Lowes all the time, but the people and service here has won me over.

Like most guys, I’m not a big fan of shopping, but when it comes to Home Depot, almost nothing else compares.
I think that most of us have experienced Home Depot one time or another, right? If not, you don’t know what you’re missing (or you just don’t like taking care of your home!)
Compared to the other big Home Improvement company (Lowe’s), Home Depot wins hands down. I live near both of them and have always found what I’m looking for at Home Depot before I’ll find it at Lowe’s. Plus, the brand quality and pricing is usually better at Home Depot.
To all the Home Depot staff in Gahanna: thank you… from the bottom of my house to the tops of my trees. Everywhere I look (inside and out), you’ve played a major role in improving my home. Thank you very much!