The Original Mattress Factory

We have bought our mattresses and box springs from Original Mattress Factory for many years. We recently bought a queen-​sized orthopedic EuroTop set to replace our 15-​year-​old mattress and box spring, and we’re very happy with it.
My husband and I tried out one bed after another in the Grandview showroom. Each display model had two pillows, and we were given disposable pillow protectors. At the foot of each bed was a display showing the inside of the mattress. At another store, I had a problem with lights shining in my eyes when I tried out the mattresses, but not here. Lighting was fine.
Our salesperson, Rick Flynn, was fun and informative. We appreciated his help on the mattresses, but he gave us incorrect information about the contour-​sheet style mattress protector. I was concerned it wouldn’t be fully effective against dust mites because it didn’t enclose the mattress. He insisted an OSU entomologist had told him covering the top and sides of the mattress was sufficient. I checked with my allergist the next day, and she confirmed that the only a fully-​enclosed mattress is fully protected from dust-​mites. When I returned to the store to tell Rick what the allergist had said, he did not appear surprised.
Delivery and set-​up went well. We will continue to buy our mattresses at OMF.

Rick was helpful and low-​pressure. Had a great time picking out a nice, locally-​made mattress. It cost a bit more, but the warranty and service is worth the peace of mind. I highly recommend keeping your $$ in the community and shopping here.

We bought a mattress here today, and it was a great experience. Thom, the man who helped us was very knowledgeable and personable. He took the time to explain the basics to us. They have large cutaway displays so you can see how they are constructed.
They offered to deliver it for a small fee, but we wanted it today, so Thom called their factory, and we drove over to Hilliard and picked it up. They have a showroom there as well, but it really is a small factory. One wall of the showroom is glass, and you can see them being made.
Great customer service, good prices, and I was able to pick up the locally made product right from the factory. Absolutely would shop here again!

I went here a while ago to check out mattresses and while I’d rather get my mattress from another OMF location I’ll go back to this one and explain why.
My friend and I walked in and this older gentleman, named Thom, came up to help me. He was really polite and soft spoken, willing to listen, etc. but the poor guy gets into starting to show me something and Rick or «Rick the Dick» comes over and starts acting like a middle-​aged-​man-​turned-​child. He comes over, very whiney-​like and yells at Thom right in front of my friend and I telling him «It’s my turn!» (can you just envision a little whiny boy fighting over toys at 3 years old… yah…that’s what this douche was like). Poor Thom, lowers his head and quietly shuffles himself into the back room, not to be seen again during the time we were there.
Talk about awkward? Geezus christ.
I was SO offended and baffled, I had to think to myself, «Wait…did that really just happen?!». I almost, ALMOST said something to this guy. I was so pissed at how he treated that older gentleman. Granted, I’m not sure what OMF’s policies are as to whether or not salespeople have to switch off per each customer coming through the door but for damn sake there’s a way to do it without looking like a maniacal jackass.
Not to mention: I just lost my grandfather in June and my grandmother last October. We were VERY, very close-​knit. So to see this older gentleman treated that way literally tore me apart and made me very upset. Probably hence why I refrained from saying anything due to being so mad I would’ve been in tears had I started my rage of disgust upon this asswaffle.
Needless to say, I went about, let «Rick the Dick» ramble on and act pretentious about whatever he was talking about and found my mattress. However, when I walked out, my friend turned to me, in complete disgust, and goes, «Did you SEE how that guy treated that elder man?! My god… W-​O-​W.»
I was ALWAYS taught to respect my elders – true, however if people are wrong they are wrong and I’m willing to put people in their place but there’s a way to do it with dignity and respect to the individual (unless they’re saying something anti-​gay then that’s another story). Rick completely embarrassed Thom in front of my friend and I (customers) and needless to say because I was so astounded and ashamed by how this man was treated, I did not make my purchase I had intended to make that day (which would’ve been a $ 900 sale) but I refrained since NO ONE who is going to treat another human being like that will get my sale (esp. not knowing if Rick or Thom is working on commission).
Instead, I’ve decided to find out when Thom is working and purchase my mattress from him when I can get back down there. No one who treats elder people like that deserve a sale or a lick of respect from me in my book.
If I ran this company and would’ve seen that, he would’ve been fired on the spot. I hope they fire Rick. He’s a douche, terrible salesman and a horrible human being.
PERIOD.

excellent mattresses, you can’t beat the price! best customer service yet!
when i moved to columbus, i bought an orthopedic extra plush mattress for my apartment from rick. my family came to visit and my parents and brother loved my bed. needless to say even though they lived in michigan, we bought 4 more mattresses from rick, 2 orthopedic extra plush and 2 orthopedic extra firm which were delivered out of state. that was 8 years ago. to this day my family members all use theirs without any complaints. No back problems or sagging issues! no weird odors. no problems what so ever. They feel brand new. really really great mattresses! The quality is second to none! i bet we’ll have them for another 10 years if not longer!
I was sad when i found out that there are no omf’s in louisiana. but no worries. they do deliver through a home carrier service! i was having some trouble finding the same quality of mattress so I called rick, who remembered me, even though i haven’t seen or talked to him in 8 years! he notified a store in atlanta that will deliver to me, all for cheaper than buying a mattress locally! i had shopped at multiple stores in my new city and the prices i got for a simmons beautyrest hanlon firm and serta perfect sleeper seaforth firm were over a hunderd dollars more than what i’m paying for my new omf mattress with out of state delivery included!
my only minor complaint is that they are heavier then most (non-​memory foam) mattresses, becuase they’re essentially 2 mattresses in one. still worth it though!

Great customer service, honest pricing, and a good product. I ordered a basic full sized mattress and box spring. It was for a spare bedroom and didn’t feel the need to splurge on a memory foam or anything at that caliber.
I found what I wanted, placed the order over the phone, paid then too and it was delivered within the week. I think it actually came two days later.
As funky as those commercials are with the animated box spring men, the message is true. The factory is local, therefore the prices are less, and quality is solid and reliable. This is also good to know if there ever happens to be a problem with the product. Although, I have never experienced that, and do not foresee anyone else.