Tire Discounters

This was the first time at this location. I had a flat and went there to get it fixed. They were busy when I got there. I had to wait a bit to get to talk to someone. When I did it went pretty quick. The person had me fill out paperwork and came out to the car and got the tire. He found the hole quickly and told me how it would be repaired. The only issue I had with this interaction is that I was not informed of the cost of service.
Due to being busy I had to wait till the next day to get the tire. When I called the next morning I was told they had not started and that they would call when complete. I got the call it was complete about an hour later. I went back to the store and again had to wait to talk to someone. When I did they did take care of it quickly. The person pulled my car in and put the tire on for me and put the spare back into the trunk. The only thing I wish the guy would have done while he had the care up is to check the other tires air pressure. Just a quick little thing that would show the above and beyond attitude would go a long way.

I worked with Steve and Dave and they were both so helpful and friendly. I don’t know a lot about cars but Steve helped me figure out the best tire options for me, not what would cost the most money. I never once felt like I was just a transaction to them, I felt like a customer. I can’t say enough great things about their service and their work. I will definitely be returning here! I needed two new tires and an alignment and am very happy about the price I paid and the wonderful service I received.

As always, I love this place. I was sorry to see the customer have a bad interaction with Steve. He can be. hit or miss. However, Jim has been taking care of me for over 4 years now. Today, Dave called me with a quote, answered all my questions, and even offered to run to my work (around the corner) to pick me up and bring me to the shop to pick up my car when it’s ready. I’ve had so-​so days with them, but overall, I’ve never been treated unfairly and their prices are the most affordable for a shop chain. Highly recommend them for anyone! They’ll treat you fairly, won’t price gouge, and will have you coming back when needed!

WOW! What world class service! I was at a local competitor earlier in the day with a slow leak I wanted to get plugged. When I spoke to the person at the counter I was told the tire was unable to be repaired and that I would need to purchase a new tire at $ 228 and that it would be at least 4hrs before he could get to me. Unhappy with the response I decided to go to the Tire Discounters in front of Wal-​Mart on Bethel road. There I encountered the site manager, Jim. I told him my situation and he was more than happy to come out and inspect the tire. After a few minutes of him looking at the tire he had one of his technicians put the car on a lift, take the tire off and plug it. Within about 15 minutes Jim had me on my way. Best part was he didn’t even charge me! The fact that Jim took the time out of his day, as well as his technicians, speaks volumes about the integrity of this shop. Not only did he take care of me he didn’t charge me which made me feel like a valued customer as opposed to another potential source of revenue like the other shop did. I work in the customer service field, so I know that creating value for the customer is what keeps them coming and Jim did just that. Honesty and integrity is rare in this industry, however Jim and his team at Tire Discounters show that some people still have it and value it.
Thanks for taking care of me Jim. I’ll see you in about 4,000 miles for my next set of tires!

Went back and they handled my issue.

Went to is location due to the ice storm. Steve was working the counter and he must’ve been having a terrible morning b/​c he did not greet me, he assumed that I was going to leave my car, simply to swap out tires, that we’re already mounted mind-​you. I said I wanted to wait, he asked if I was prepared to wait for about 3 hours, that’s how «backed up» they were. I got there 30 mins after they opened, there were, indeed 3 ppl there already ostensibly getting work done, but to swap tires out would not take THAT long.
Regardless, Steve was not happy, not sure if it was b/​c he knew he was going to have a shite day or if he really just needs an attitude adjustment. Nevertheless, I agreed to drop it off. The folks waiting there and I were all in agreement that Steve was having a rough morning; he was condescending, he didn’t greet any of the customers, I had to repeat my name twice, as well as spell it out. I listened to him talk to other customers and he was just as bad. You don’t just tell someone that they’ve bent a rim w/​o softening the blow a bit, I mean have some sort of finesse.
My husband comes to pick me up, around 9, I see my car being pulled in the garage-​must not have really been three hours behind– but I leave, thinking I’ll get a call when the car’s done. At 11:30, I call THEM, ask if my car’s ready. Steve answers and says «Oh, yeah, it’s ready» as thought I should have known by magic!
I said, «Ok b/​c I had been expecting a phone call», Steve said «Ok», then hung up.
When I walked in to pick up my car, he said nothing, other than, «Let me get your paperwork», I got my copy, thanked him and was on my way.
All I can say is that Steve acted like the whole thing was a bother, Jim was not much better and I won’t be back. have learned my lesson and will continue to travel FARTHER and go to the Fishinger Rd store. Chad rules!