Womankind Obstetrics & Gynecology

I was referred by my primary care physician to dr. Elkhairi. I called to make an appointment but received a voicemail and no call back. A week later I called again and someone answered the phone I scheduled the appointment. On 11÷20÷15 I signed in, being a new client I stood at the window waiting to be acknowledged and given the usual new client paperwork but instead I was greeted with you can have a seat. I was then called and given paperwork as well as requested to pay a 30.00 co-​pay. I advised the lady that my insurance request that they be billed 1^st because my copayment will be paid through them. She said my insurance reflected that I owe a copay. I asked her to check with them again. After filling out the papers I took them back to the desk and she hands me a form that she asked me to sign showing the 30.00 company but with someone else name! I asked who is Yolanda she said that’s not you? I said no. Then she realized my insurance did not require payment. I get Called back and the nurse and dr were wonderful so I was hoping the front desk staff was just having a bad day. The dr requested for me to have blood drawn, an ultra sound and a test done offsite as well as a follow up appointment.
I was able to get blood drawn same day. And scheduled the ultra sound ¹¹⁄₂₅ and follow up appt ¹²⁄₀₁. On ¹¹⁄₂₃ I received a call from an automated system saying they needed to reschedule my appointment and an email I assumed it was my next appt since no date was outlined in the voicemail nor email. I called immediately ¹¹⁄₂₃ left a voicemail and received no responses by ¹¹⁄₂₄. I called again in ¹¹⁄₂₅ left a voicemail. A few hours later I received a voicemail stating they needed to reschedule the ¹²⁄₁ appointment not the ¹¹⁄₂₅ and now I need to reschedule 2 appointments. I also received a nasty letter stating that missed appointments result in a 32.00 fee as well as if I miss too many appointments I could be dropped as a client. I called to reschedule and a lady answered I tried to explain this miscommunications she wasn’t trying to hear it.
I arrive for my ultra sound at the time discussed and was told I was 2 hours early and should consider myself lucky.
I then receive another call from the automated system stTing they need to reschedule my follow up appointment. I called immediately and received an answer the reason was because the dr no longer is practicing there (surprise surprise).
On ¹²⁄₁₅ I go in for my follow up appointment with dr. Vieta. I waited 30 mins before being called back. I wait another 15mins to see the dr. When she finally came in the room she said «so you’re here to get back on the pill» I responded «no I’m trying to have a baby!» And thinking WTF! She didn’t even have all the results of my test! She made me think she was going to get them but she never came back. When leaving I told the lady at the front desk to have them call me with the results because I won’t be back, she responded with OK are you going to request for those results to be sent to us? I was so angry and pissed. I didn’t receive the call until ¹²⁄₃₁. Save yourself from this hell hole if you really wasn’t to have personal professional care.

Don’t let the location of being at Easton fooled you into thinking this is a good clinic to go to. Stay away from this clinic!!!
I agree with everyone’s review about nasty poor customer service by the staff here. The clinic kept rescheduling your appointments and it’d be several weeks to months before you can set up another available slot with the provider only to have their bloody answering machines calling you to let you to call them back to reschedule.
They’ll schedule unnecessary tests and work ups without letting you know it’s not covered by your insurance only to find the results that the tests wasn’t necessary.
I arrived for a 3pm appointment with Dr. B and didn’t get seen by him til 4.30pm. And his time with me was less than 10mins!!! WTF???
The front desk staff has are not personable at all — be it the old staff or the «newer» staff — they are just rude and talks to you as if they’re the one doing you a favor.
Go somewhere else!!!

This rating is split between the Doctors/​Nurses and the front office staff.
Dr. Richards and the nurses have always been helpful and kind. I have never had a problem with anyone behind the doors.
Now, about the women in the front office. They are LAZY. INCOMPETENT. BITCHES. Your job up front is to provide customer service, not be snippity and have no knowledge of office procedures. I am not the only person to comment so, and my roommate referred me to Dr. Richards but did warn me about the people in the front office.
I have called and left five voicemails in the last few weeks to get a follow up appointment. Today, I called and pressed «0» instead to reach an actual person. Whoever was working the front office at 11:30 am on 27 October 2015 was a total bitch, acting like she had better things to do. She refused to schedule me an appointment, saying that was not her job and to leave a message. I explained I had left 5 voicemails already. I said all I needed was to get the IUD, I already had an ultrasound a month ago (but haven’t been able to get ahold of anyone to schedule the IUD), and it was already ordered, I just needed an appointment to get in. She said in an irritated voice «I DON’T KNOW. Hold on a minute.» And then sent me to the voicemail box to leave yet ANOTHER message.
Every time I come in the office, there are several women working in the front, and every time they are busy chit chatting to one another. They never greet you, they MIGHT gesture for you to sign in without even bothering to look at you.
I am immediately looking for another office because I just cannot handle the incompetency and rudeness of the staff. I’ve been going to Womankind for several years and it is time for a change on my end if they cannot make one on theirs. It is really too bad because like I said, I’ve never had any issue with Dr. Richards or the nurses, who are the ones that really matter, but I CANNOT STAND the people in the front.

update: we did become pregnant after I wrote the review and I love him as a doctor even more. Now, I am not too excited about delivering at Grant… so keep that in mind if considering him while pregnant, but he is a very attentive doctor. With pregnancy, you get to meet the sonographer, who is absolutely amazing and also as competent as the rest of the staff. Again, I have had no billing issues and I now have a lot of bills and I have had not one cancelled appointment and I have been there at least 5 – 6 times since my first post. I will say that this review is about DR. RICHARDS. I have not had any dealings with the other doctors… so, this isn’t to discount the other reviews.

I have been going here for about 5 years. Dr. Richards delivered my first child and I am currently pregnant with my second child (he will also deliver). I have had more than my fair share of appointments in this office since I had a high-​risk pregnancy with my frist child (I’ve probably had at least 50 appointments over the last 5 years). I have never had an issue with any of the doctors, nurses, or receptionists nor have never had to wait more than 5 minutes in the waiting room for my appointment.
If I call the nurse and leave a message she always returns my phone call the same day or at the very latest the next day.
In the 5 years I have been coming to this office, I’ve never had one negative thing to say until a couple months ago when dealing with the «Billing Department». I called regarding my outstanding balance. I had a large bill and only had about $ 100 left to pay out of pocket. I have always been able to make payments on large balances (after insurance). The lady in billing was very rude and told me that I needed to make my payment in full or I could be at risk of being discharged from the practice. I told her that I have been a patient there for many years and have made Dr. Richards a lot of money and I’m pretty sure he would be furious if he knew she was threatening to remove me from the practice over a $ 100 balance when i’ve been making payments. Not to mention I’m in the middle of my second pregnancy which he wouldn’t be getting paid for either. I told her that I have made payments on balances in the past and it’s never been an issue. She changed her tune, told me she was new and that she wasn’t aware, and asked me when I could pay the balance, said she would notate my account, and contact me at that time if she didn’t see a payment by that date.
Aside from the one bad incident I had with the new billing lady, I would still highly recommend this place to all of my family and friends. I’ve been seen by both doctors and they were both amazing.

Good doctor — Absolutely awful billing and office procedures. I was scheduled for my followup appointment a week after my first appointment and got very sick with the flu. I called the office numerous times for 2 days to try to postpone. No one answered or I got put on hold and disconnected. There was no way to leave a message — either during or after business hours. I gave up. Five days after my missed appointment I received a stern letter that I will be billed for my missed appointment. I finally got through to the office manager and I explained the situation. She was not apologetic but said that those letters are sent by computer and aren’t to be taken seriously. She said there would be no charges. It took two more calls to get them removed. 5 months later they billed my insurance an additional amount. The new bill has me paying about $ 15. Over one week before the bill was even due, I start getting daily robocalls about my outstanding balance. I will NEVER go here again.

BEWARE! I would not recommend this office to any one! I had an 8am appointment scheduled for several weeks. It was my first time visiting the office. When I arrived they told me my appointment was canceled and someone ‘should’ have called me. Well they didn’t! The appointment was even worse once I got in. I am pregnant with my first child and this was a horrible first experience. They also spelled my name wrong in their system and I asked them to change it several times. This is not a huge deal but I just feel they don’t have the patients interest at heart.