PetSmart

Our dogs are like our children! A good pet owner will take care of them to the end and when we are not around we want the best possible care we can get. Im very pleased with the service and care at commack pet hotel at petsmart. The staff if wonderful and caring and makes you feel very comfortable your dog will be well taken care of. When I drop off my Golden Retriever for play or checks in to the hotel I mostly deal with Lauren who works in the pet hotel. You cant get much better! She is such a pleasure to deal with and gives good advice if your having any issues. Its so nice to see a smiling face and to have a pleasant conversation to calm your nerves before drop off.

While in this store, near the grooming area, myself and a few other customers witnessed a groomer having difficulty with a dog; instead of handling the situation professionally she choose to be abusive! I am DISGUSTED and INFURIATED by what we witnessed this evening!
We witnessed a groomer being abusive to a beautiful husky type of dog! I am giving the description as I am not this pets owner and would like the pet parent to know why their dog is traumatized after being groomed today!
That being said, when I had walked up you could hear the groomer yelling at the dog as the door would open. Through the window you could easily witness her shoving this dog. You could witness a shove that caused the dog to get off the table (or more like fall off the table). We were able to witness her lift the dog from the table by its leash (not supporting the rearend as she took the dog from the table) as she stepped to the back room. We also further witnessed her pull the dog’s tail after the dog apparently had enough and nipped at her.
This behavior, from what should be a trained professional, is a disgrace. I came home to see if there had been other complaints and found about a year and a half ago there was a complaint of a dog having its tail severed, among others. I filed a complaint with the manager prior to leaving the store, I called corporate to file a complaint and don’t know where that will go but I will be filing a complaint with the SPCA first thing Monday morning! No this is not my dog, however if this were anyone of my dogs I would hope someone would do the exact same for them!

If you know anything about fish, then you know when there are dead fish in a tank to watch the others. If a few die, then the tank needs to be quarantined. I just spoke to the employees upfront about it. They didn’t care at all acting as if it’s no big deal that they had dead fish. It makes me wonder how the other pets for sell are treated here. I’ll still go to the Banfield at this location due to Dr. Fields being fantastic with my cats, but I’ll buy my pets’ supplies at the nearby Petco from now on. If you don’t care about all of the pets there, then you shouldn’t work at the pet store at all.

I am honestly so upset as I write this post. I attempted to bring my dog in for a bath today at PetSmart and was horrified when I witnessed the treatment of a medium sized black dog getting groomed by Stephanie at the Commack location. As I waited to get checked in, the dog fell off the table because she didn’t have it secured properly. She then yelled at the dog, grabbed and threw it back on the table and roughly tried to secure its neck to the choke holder so it wouldn’t fall. When the dog moved around, she was rough and forceful with it and was clearly irate. She then took the dryer that looked like a vacuum cleaner and proceeded to roughly stick it on the paw of the dog who was trying to pull it away. At this point I asked for a manager. And the woman at the register said she was off today. With this, Stephanie shouted over to me «you have a problem?» I told her I absolutely did have a problem and her behavior was completely unprofessional. That her treatment of the dog was horrifying. And maybe she shouldn’t be in this type of work if she didn’t have the patience to work with animals who can be fidgety and excited. She said I could go right up front and tell the manager. I spoke with a manager Jessica upfront who seemed very polite and said she’d speak with her. I told her I was supposed to have an appointment and was petrified now to leave my dog in light of the treatment I saw. She said «she’s never like that». I walked out and will never go to that store again. The groomer should have been made to leave immediately with the way she spoke to a customer and treated that poor dog. My heart breaks for the poor customer who has no idea that her sweet dog was being treated so abusively. What a disgrace.

I would not recommend this location to anyone. I had taken my dog there to get a bath nothing complicated. I received a call that my dog was too aggressive for them to finish the process so I had to go back to pick her up wet. My dog has been going to groomers all her life and has never been aggressive towards anyone. As soon as I took my dog out of the store she was calm. I think they need to get new groomers that actually know how to work with animals.

Great service. I have been going here consistently every two months for the last year. I love Vetco, makes like much more affordable. Staff here is awesome. Has a lot of selection of food for my dog. Really happy with the service. There are a number of people posting bad reviews who have never been here. They read someone’s story online and give one star reviews based on that. I would take that with a grain of salt.

My dog loves this place. I board him there and sign him up for doggy day camp. Staff is courteous and gentle and I never worry about leaving him there.

Well they cut a dogs tail off and then refused to take responsibility for it.

I volunteer with Last Hope who has a location in this store so I have encountered most of the staff and they are all very nice and helpful, including the managers.
The store is clean and it’s easy to find whatever you are looking for. Prices are good and when I’m in a rush I just order online and do an in-​store pickup which has always gone smoothly!

Our senior dog’s boarding experience was very positive! Super friendly and caring staff! Exceptional customer service, Sharon! Thank you!

This pet store is one of my favorites to go to! They have a huge selection in everything from food to toys!
I have a regular appointments with the girls in the grooming section, and they are always very accommodating!
Speaking of the grooming salon, they have one of the nicest staffs around! I have brought my dogs in numerous times and we always leave very happy. The nails are always ground to perfection and my babes smell great for days after!
I’ve read the last few reviews, and it’s unfortunate that some ignorant people have to jump on the «hate wagon» without knowing any of the REAL facts about certain incidents. Remember, just because you read it on the internet doesn’t mean it’s factual!

Soooo happy with the Doggie Daycamp! My Lucie goes there on days when I work a full day and she comes home tired and happy at the end of the evening. I was very nervous about taking her there for the first time and like a mother hen, called during my lunch break to check in on her the first couple of days. The staff there are truly nice and real dog lovers. They really keep a very good eye on the dogs and quickly know the personalities of each dog they care for. I look forward to bringing Lucie there each week because I know that she is safe, cared for, and having a great day.

This big-​box pet store has great selection, as you would expect for its size. We also bring our mixed breed long hair dog there for grooming, and they are pleasant and patient. I like that they have flat rate pricing with all the things included like toothbrushing and flea dip.

I love this place! Great selection of products. The hours for vet services are great. The nurses are warm, the doctors are personable and everyone takes a moment to make sure you know all you need to know about your pet’s health. Things get a little busy sometimes, but when it’s your time, it’s your time. Also, the grooming staff is wonderful. They listen well and give you exactly what you want. My mini poodle leaves looking like a princess. If your pet needs grooming and vet services, the two departments communicate and coordinate despite not technically being affiliated. Even though the veterinary services are rendered by a different national chain, the PetSmart staff is right there to let you in for early morning appointments. It’s a partnership that works well for everyone! I’m hoping they’ll open a pet hotel at this location, too.

Place is pretty big. Good selection. Friendly.