UPS Customer Counter

I agree with all of the negative comments about this UPS facility. I shipped a gift to my daughter that was to be delivered out of this facility. The driver apparently didn’t leave the package at the apartment office and then the package went into oblivion. My daughter called UPS to say the package had not arrived and UPS was to investigate. UPS closed the investigation without locating the package or letting anyone know it had been closed. When I complained, the investigation was reopened and the package appears to have been found, except status shows UPS has tried to deliver it after 9:30 PM when the office is closed. I wonder if my daughter will ever receive her item!

For being a «customer center» there are 6 ladies SITTING at the front doing absolutely nothing! Meanwhile I’m sitting here waiting for my packages. I understand that my packages got put into the warehouse, but waiting 30 minutes?!! At least be friendly and greet me. They clearly don’t care about the customer. All they are taking about is who is working the next day.

Worst customer service possible. Packages get lost in the black hole of Commerce City. It takes multiple calls to UPS central, multiple visits to Commerce City, and pleading just to be able to pick up a package that sits and rots in the bowels of this place.
All to common to get the «packaged delayed» message that Aaron B below describes. It means that the package is still in a trailer on the yard and they literally cannot find it, or do not have the personnel to go get it. The package took less time to go across the country than it does to find and retrieve from the recipient’s backyard facility. In this case, the package has sat in a trailer for 2 days. I’m literally begging to pick it up. No dice.
Meanwhile, the UPS website is dysfunctional. Status updates are incorrect, user accounts are unusable, customer service via chat/​email/​phone is worthless and frequently shuts down completely.
UPS has only one job, to deliver items. You would think they could figure it out. Use any alternative to UPS, including donkeys.

No problems and have been getting packages delivered by them for years now. Some people are upset about the delivery man not being able to leave the package on their doorstep but it is a liability concern. Weather happens and packages get delivered next day after the delivery date which can be frustrating but nothing that can be done about that.

Beyond a disaster… I placed my packages on hold and received memos that all my packages would be at the center for me to pick up at my convenience. Upon arrival at 11am today they had 4 of the 5 packages and stated that the final package may take 30 more minutes. 4 hours, 3 trips, and hunting down my UPS driver later and… guess what? «Sorry we can’t find your package»… So I’m thinking: someone pulled my package and a memo generated to me for it, and no one knows where my package is at. To compound the issue the package is an «adult signature» package and I have to physically receive it… Good thing I am traveling for the next 3 weeks and was planning on have this as promised in 3 days. BEYOND annoyed at this point. Hopefully UPS can find my package, you know the one your have a tracking barcode on.

I hate this shipping center, they have screwed up so many packages of mine, they can ship anywhere else in the country but if it comes or leaves through commerce city watch out, received a new notification today that i have never seen before but does not surprise me from this location, paid a large amount to get a wedding present sent to the east coast by the weekend and it looks like it will not get there in time. thanks UPS!
«We have not yet unloaded the package from the trailer. This may delay delivery. /​Delivery will be rescheduled.» supposed to get there tomorrow morning and hasn’t even gotten off the trailer

This place fucking sucks! I had to come here because Apple would not allow my package to be left at the house without a signature, and I couldn’t even sign the slip to leave for the driver. So now I’m stuck here waiting waiting waiting for some asshat to get my package from some special high value cage on the other side of the property. I’ve been waiting for over an hour!!!

Still waiting for my marriage license, after they told me this morning to come pick it up… sooooo, between this morning and 6pm, they’ve managed to lose an important document and look at me like I’m an idiot for asking where it might be. Elderly lady here is grossly incompetent and surly

I was suppose to receive a package today. When it didn’t show up I called and was told «we didn’t receive it until noon today «. I knew that according to tracking the package was received in that facility at 2:36 am. So I asked to speak with a supervisor. After waiting on hold I wasn’t actually transfered to a supervisor I was transferred to another associate who then put me on hold again to transfer me to a supervisor. That supervisor informed me «We did get your package this morning, it just got processed late so you won’t get it today. «I was then informed I could «just drive to the facility and pick it up «. I’m absolutely furious about this. This place sucks.

Waiting a week for my iMac to be delivered (signature required) and Mr Ups comes during my shower. Aargh!
I hop in the car and find a UPS truck a few blocks away. Wrong truck. But, he calls the correct truck and tells me where it is.
I find it and get my new shiny Apple toy.
Excellent service.

Garbage company, ran and owned by idiots. People work during the day and UPS cannot seem to comprehend that concept and will only deliver packaged requiring a signature during normal work hours.

We have lived in 4 different locations across the US and never had worse service than we get from this UPS. Anytime we have a shipment we have to physically watch the door or they run up with a slip and put it on the door without ringing the doorbell or knocking… It is very aggravating… I literally sat at my kitchen table 15 feet from the door today and when I turned and glanced at the door I saw the missed package receipt stuck on through the frosted windows, I was shaking I was so livid…
Then when u call about it to complain they say they will re-​deliver it that day at around 4pm, so you sit around the rest of the day and they still don’t deliver the package…
I will notify the shipper that the reason I am no longer ordering from them is because they use UPS.
Basically u are always better off to tell them to hold the package and you will pick it up at the facility… Or better yet have FedEx or USPS ship your items…

Every time an item is shipped UPS there’s a problem. Every freaking time. This time, their tracking system says that my package has been sitting in their facility for three days now…
Cut to I call them and the woman there says that an attempt at delivery was made yesterday but nobody was home… I live in a fairly small apartment and we were home all day. UPS… that’s about five strikes. I am going to start demanding alternate shipping methods from the merchants I buy from or let them know that I will buy elsewhere.
On the other hand, I’ve NEVER had even one problem either shipping or receiving using USPS priority mail flat rate boxes and I’m a frequent shipper (ebay).

I guess this is a hit or miss place. I live in boulder, they left a ticket on my door, but did not specify when they would attempt to make the next delivery so I scheduled a pick up. I’m not sure why, but the pick up was out in commerce city. I received a call this morning saying my package was ready for pick up. I’m here… for 30+ minutes now and still waiting for my package. At first they said they didn’t see it on their system. I relistened to the voicemail confirmation to make sure I was in the location. Someone brought a dolly full of boxes and half the people that arrived after me have now left.
More people come in and I keep hearing, it’s in the warehouse. Why isn’t the warehouse and the pick up location connected or closer? Why am I picking up a package 30 miles away when there is a hub in my city? Why do I have to wait 30 minutes without being notified of any status updates? I’m not even sure if they’re looking for my package any more. There are 5 people behind the counter sitting and talking with each other. 1 is wearing a safety reflective vest, I’m assuming the others are tellers and it’s a shift change. It would be awesome to know they haven’t forgotten about me and that my box is on the way.
Probably will not be using ups to ship things out. Will also make sure I request any incoming packages to not be ups as well. One of the many difference between ca and co I guess :-/

This is a great store… Unfortunately, UPS runs their business like a bunch of drunks who use a dartboard to make decisions. It is ridiculous that when you try to call the location, you get some idiot in a call center who refuses to transfer you to the location with the bold-​faced lie that «they don’t have access to the store’s phone numbers.»
I wouldn’t have to call if their website wasn’t borderline unusable. I’m sure you would get less calls if you would just nut up and pay a web designer that’s worth a lick.
However, there is a gaggle of wonderful ladies behind the counter who couldn’t be sweeter. It’s almost the perfect set up. Pure frustration dealing with an inept corporation, and when you’re ready to let someone have it… BAM! Some ridiculously nice ladies lay some sugar on you too sweet for you to be sour.

Quick service, in and out in 5 minutes to retrieve a missed package.
To the other commenters with 1 star, if you don’t want to miss your package with signature requirement, just ask to have it shipped w/​o confirmation and for shipper release. That way you won’t have to visit the UPS facility for pickup. I’ve missed two packages with sig. confirmation and that is OK because i want to make sure my package arrives safely, and now I can retrieve it on my own time instead of waiting around.

I only stopped in briefly, but I figure that’s how a trip to UPS should be! The location is a little north of the park hill area. When I arrived, I was greeted immediately by a manager who asked how he could help me. He took my package slip, went into the back room for about 30 seconds, and reappeared with my package. Another very friendly woman had me sign for my package and I was on my way. In all, I think the whole process took me no more than 90 seconds.

Whoever delivers to my address (Congress Park, Denver, CO) gives terrible service. A couple of years ago, s/​he tossed a package over my fence, but into the dog run, full of dog poop. I did have a sign to put packages in the yard, but one half of the yard had no gate, just a solid chain fence (and dog poop), while the other half had a gate, and grass. I made the sign clearer, with an arrow towards the correct side of the yard. The next time, I was able to run out and catch the guy as he drove away. He was defiant and unapologetic about tossing a package in the dog run, and drove away.
Today I was receiving a very important item, new credit cards, that could be stolen and abused. It was a signature-​required item. All day I waited right by the door, with the inner door open so anyone could see I was there. Nothing, all day.
So I went to the site and tracked the item. It had been delivered to «on the porch», hours earlier. That was a lie. It was in the yard. No one ever rang my bell. S/​he just tossed it in my yard and drove off, without even ringing the bell. Remember that this was a signature-​required item. This is really terrible service. I can not even find a phone number to a person to speak to about this.
I am retired, and at home a LOT. No UPS person has ever rung my bell; all have just tossed the item over the fence. No, once, someone rang and drove away in the fifteen seconds it took me to get to the door.
They need a lot of work in delivery-​person professionalism and courtesy. I only use them to return products (pre-​paid by the vendor), and the like. All of those recipients are companies, with facilities and staff to receive packages. Easy for UPS. But when anyone sends something to me, the delivery is terrible.

Too big to not fail.
This is a one star too many. I will apologize ahead of time for this one. 5 star reviews are what makes Unilocal fun, but these need to be written too.
The management at the Customer Service Center may offer one of the worst experiences in all of Colorado. Their service is a blend of the Soup Nazi, a theater’s teenage ticket tearer, and a BFE single pump gas station.
The staff (manager included) literally sat within ear shot of me and the only other customer for an hour and joked about random topics like Bubonic Plague, «Supervisor Puppet Show,» where the runner disappears to, etc…
Here is what that hour looked like. I called ahead, and they said that my package would be ready for pickup. Upon arrival, I was 5^th in line. I was informed that my package was in the main warehouse, that I just missed the runner, and that they would call him… so it would be 20 minutes. A few minutes into the wait, they said something happened in the communication and it would be 30 minutes. I left to find a restroom because there isn’t one on site… not that you would want to even stand in one at this place (awfully dirty).
The UPS 800 # help line, told me that a manager from that location would call me before 8pm… two weeks later, and I’m still waiting on that call.

Getting a postcard in the mail from UPS saying «Sorry we missed you» is like getting a notice for jury duty. No, it’s worse than that. It’s almost as bad as getting the black spot (remember that from Treasure Island?)
So here’s what happens, when that happens. You drive way the hell out to the ever sketchy Commerce City to their customer center. You go inside, wait for 10 minutes, then hand them your postcard.
Now comes the best part – they have to have someone drive to their warehouse which is apparently 15 minutes away, spend the time finding it, and then drive back… so you get to wait AT LEAST 25 minutes!
So just to recap, you have a postcard that says «Bring this here and we’ll have it for you.» What that should read is «Come wait for probably 45 minutes because we have the lamest set up ever»
I’ll admit the staff is pretty nice, but that doesn’t save this being an abysmal experience.
Ugh. Just ugh.