DoubleTree by Hilton Los Angeles – Commerce

Very embarrassing front desk staff for a type of hotel. Asked me if Im the diamond member with a funny look. Had a lot of trouble checking in and when I left my charger when I checked out, they wont even bother to look for it and put me in a 15 min hold just to tell me to call back. I have been staying in hotels for a while and this was the worse front desk yet. Now im at the residence inn and im a lot happier. Wont stay there again.

Was in town for a concert at Staples Center and tried to find something near it that wouldn’t cost me an arm and a leg. This place was it and took about ten minutes to reach from the venue. The actual hotel is located inside of the Citadel outlets which may sound a little weird, but it really wasn’t since parking was easy to find and best of all free. So check in was fast since used the app to do it and all I needed to do was grab my keys once on the premises. Got to the property well after midnight grabbed my key and got two cookies and two bottles of water on top of free wifi all perks of being an Honors member. The room itself was spacious with comfy beds and the bathroom had all the essentials you need in case you forget something. Had a great stay here and checking out was also a breeze.

Check-​in at the hotel reception was very pleasant and quick. The staff greeted my wife and me with a cheerful hello and a big warm smile! He quickly finished our registration and told us about the hotel amenities and directions to our room. He then gave us two welcome cookies, along with our keys and wifi login info.
THE HOTEL (- see pics)
AMENITIES
Since I am a Hilton Honor’s gold card member, we were upgraded to a small suite on a Honor’s Members floor, complete with Free breakfast and Free in-​room Wifi. Regular rooms do not always come with free wifi and/​or breakfast, however.
LOBBY/​BAR/​RESTAURANT/​BUSINESS AREA/​COURTYARD
The lobby is small, but it has (1) a cozy, inviting bar, (2) a tiny business center with several pc’s, and a vending machine; (3) a stylish library sitting room with a fireplace. Behind the bar is the nice medium-​size buffet dining area.
There is a large, gorgeous courtyard between the lobby and the hotel room building. In the long hallway in lobby, along the glass walls there are several stylish lounge chairs, which make that area very inviting, too. Inside the courtyard, there are many tables and chairs to relax over a drink. The large swimming pool is around the corner at the end of the courtyard. Yes, the hotel has a fitness center on one of the floors, also.
On our floor in the hallway by the elevator landing there is a small sitting area with 2 stylish chairs and a hall table, which gives the area a plush feel.
OUR ROOM
Our room is a nice, well appointed suite with a living room and separate bedroom. The large windows in the living room and bedroom have a partial view of the swimming pool below. The suite has 2 tv’s, a safe, a mini fridge, and a coffee/​tea maker.
The bathroom is small but adequate with a tub/​shower. I wish it had a modern shower stall instead, though.
HAPPY HOUR/​BREAKFAST BUFFET
Happy Hour is DAILY 4−7pm in the cozy bar and lounge area, for $ 4 drinks. The hot breakfast buffet is served in its charming dining room. It is pretty substantial, including cooked to order eggs. There are servers to take care of your drinks. The breakfast is not free, unless you have a free voucher.
We had an excellent experience at this locale and will definitely comeback next time in town.
MY WISH LIST
I wish there is/​are:
1. Glass shower stall instead of a tub/​shower combo.
2. Electric sockets on the nightstand lamps.
We had an excellent experience at this locale and will definitely comeback next time in town.
May 2016

I reserved a room for this past weekend, «2 double beds little extras upgrade» for my family of 4. Checking in was smooth. I gave my name and was given 4 warm chocolate chip walnut cookies and a few minutes later, I received my room keys plus drink vouchers. We immediately went up to our room and was quite happy to find that the room was clean and spacious. This is where it goes downhill… I did not receive my basket of goodies or the mini-​refrigerator and microwave; «This room includes two drinks at the hotel bar, a piece of fruit, a bag of chips, two candy bars, and two bottles of water for each night of your stay. The Sweet Dreams® by DoubleTree signature bed package will support a restful night’s sleep. Store and prepare your own meals using the mini-​refrigerator and microwave.» This is what it states on their website. Normally, I would not complain but since I’ve already paid for this, I want it. Therefore, I went downstairs to complain about the missing items. The guy who checked me in, apologized and said he will send everything up to my room. I said, «thanks» and left to head out for dinner. When we came back to our room, the basket of goodies were there (the piece of fruit was missing), but the mini-​refrigerator and microwave was still missing. Not just that, when I made the reservations, I stated that we were a party of 4; I received 2 cups, 3 mints and 3 of each towel. It was already too late in the night so we just let it go. The following morning, I went to take a shower and had used one of their towels to wipe my body… the cotton from the towel, was all over my body. I didn’t notice it until I was rubbing lotion on my body. When we headed out for the day, I dropped by the concierge to let them know that the mini-​refrigerator and microwave that I had requested the day before, was not in our room. The lady apologized and wanted to charge me $ 10 for the request. I asked her, «Isn’t those items a part of my reservations?» She said «No, but since you didn’t get it the day before, we’ll waive the fee.» I said, «thanks» and left. When we came back, the basket of goodies for the 2^nd day was not there. We decided not to mention about the 2^nd basket. Besides that, the cleaning crew took away our face cloths and left 1 for the while family to use, which had a stain on it! The face cloth was not the only thing that had stains on it, the carpet in between the beds had a stain and so did the bathroom floor. I tried rubbing the stain and part of it came out so I know that the stain from the bathroom floor can be cleaned. The stain was definitely not from us. It was there when we checked in the first night. In terms of parking, I was told that customers from the hotel, share the same parking lot with customers from Citadel Outlet. The only designated parking spaces for the hotel, is the two front rows (which are not marked!). Even if those parking spaces were marked, it is definitely not enough for a hotel full of guests to use. I was also told that Citadel owns the hotel so there’s nothing to do about the parking situation. The day of checking out, I was supposed to get a receipt underneath my door for hassle free/​faster checking out. That did not happen. I ended up checking out at the concierge desk. On the positive note, the location was perfect. It was driving distance (30 minutes or under) to where I wanted to go and it’s easy access to the freeway. The star is for the employees that greeted us when they saw us. Since we didn’t have a chance to drop by the restaurant/​bar, we ended up leaving the 4 drink vouchers for the cleaning crew.

I can’t really say anything positive about this hotel. While at this hotel on a business trip I stayed for five days and was very disappointed in the service of the front counter and the quality of the actual rooms. I expected more from the Doubletree

Super convent and easy for our vacation stay. Loved the super warm cookie treat upon arrival. Thank God for Hilton Honors!!! Free beer or wine on a Tuesday night. Thanks! The location is pretty chill and quiet. Also, in walking distance to the citadel outlets. You know how LA is 30 mins to each distinction. I will return to this location. Thank you for my mini vacation stay.

Nice hotel I was here for a party and they gave me a room so I can pump milk for my daughter, very comfy thanks for the great customer service.

I will never understand why nice hotels charge you for wifi yet you can get it for free at the crappiest of places. This hotel looks great on the exterior but it’s really the details. Pool area in the early evening was unkempt with no towels and some of the lounge chairs were missing cushions. The room was clean and there were great amenities but the AC was really freaking loud. There are no conveniently located power outlets near the bed. If you have short arms like me you won’t be able to reach the light to shut it off while you’re in bed. I really love staying in nice hotels but sometimes I long for the ample offerings of the crappy ones.

Stayed here for three nights in July. The hotel is nice looking and the staff is welcoming and hospitable. The housekeeping staff was very nice. They folded my clothes and organized my shoes.
My experience was good. I like hotels that are adults only. I’m sure this place is family friendly. There were no children which is always a plus for me.
They have a mixer on Tuesdays from 5−7pm with free drinks and appetizers.
Only add on that would be helpful while staying here… It could use more electrical outlets by the bed and desk.

Well, for the price and name you would expect more right? Nope, rooms are starting to show their age, A/​C is super loud and not very cold, towels could also be replaced. The rooms facing south suck, sorry view and trucks pulling in to nearby warehouse at all hours of the night. I think I got maybe 2 hrs of sleep. The elevators don’t work properly, one is out and the second one is always slow and when the door opens it’s packed. Only option is to use the stairs.
The good– the location is awesome and everything else is beautiful, the patio, pool area is nice. The breakfast buffet is good but the waitresses seem to need help as there was too many busy tables.

This is probably one of the best hotels I’ve ever stayed at in the LA area. My family and I come to LA about 5 – 6 times a year. We often stay in DTLA but are tired of paying an arm and a leg for parking. Here at the DoubleTree not only is parking free but you are a hop and skip away from major shopping, the Citadel outlets.
Check-​in: We were greeted at check-​in by a very friendly lad with glasses. I wish I knew her name. She was great! Check in was quick and easy and the warm cookie was a nice treat. Even my 7 y/​o commented on how friendly the front desk attendant was.
Hotel grounds: beautiful and has a nice, cozy feel. I can’t wait to have drinks at the bar. Their outdoor area has plush décor and is spaced out nicely.
Hotel rooms: so cozy! We had a great night’s sleep. Sheets and pillow cases were fresh and clean. Bathroom also very clean. The room has no odor, all is very well kept. No complaints.
I highly recommend this hotel!

We are a couple, By seeing the hotel I thought I would have a great stay.
Entered the room to see, they gave us 2 separate smaller beds in a room instead of a single queen or king bed. How do they expect a young couple to take separate beds ?
The one in the reception is not so polite with my fiancée. She said, that is what we got from
for you. After a small argument she said like, we are out of rooms come back tomorrow we’ll check for a queen bed room.
Will never visit them again would not even recommend!!!
And to my horror, the washroom commode have been blocked for the very first use after check-​in in the night. Need to call them twice to make it done.
They’ve spoiled my 2 night weekend stay with my fiancée. We met after a long time, I came here from a very long distance to meet her and they gave us a room with 2 separate and small beds with a welcome washroom blockage.
Last and Least,
You need to pay for Internet, Fridge, Microwave and what not?

We drove from Oakland to attend Game’s 10^th year Anniversary for the Documentary Album, meet & greet and concert! If you didn’t make it to this epic event, I feel bad for you son!
Moving on… I put the hubby in charge of making hotel reservations and let me tell you, I never do such a thing because making reservations is just not a man’s thing. Yah know? But he impressed me when I found out he booked the Double Tree. The hotel it self is located adjacent to an outlet which Can cause some traffic & parking issues but nothing that we couldn’t handle.
The bar area has several TV’s and a nice happy hour (4 – 7) A must in my book :)
We had a complaint in regards to their phones not working in our room in addition to some minor issues but the MOD «RON» took great care of us. He didn’t try to argue nor make us feel bad for complaining, instead he was very understanding, made sure we were leaving happy and gave us his card to contact him next time we book again so he can make sure our room is up to our standards.
Now this is how you get customers to come back!
Thank you RON! You are the reason we will book with this location every time we are in LA.
P.s Their warm chocolate chip cookies are sooooo good! Don’t be shy to ask for more because you will want to, trust me;)

Reservations were easy, rates were fair.
When we arrived out great experience
Began right away. From the front desk attendant, to their awesome breakfast chef Derek and their Waitress Blanca, the staff here are professional and warm hearted.
The room was perfect. We got the King Ste with sofa bed which was big enough and cozy enough for our two kids. Our bed and bath was nice and I love the private living room attached were the kids sofa bed was. Two TVs in the room so kids hooked up their Playstation while we watched our TV.
Bar is great, in house restaurant for dinner was Ok not the best. Pool and gym were nice. For shopping the Outlets are walking distance… They share the same parking lot practically so you can just walk over.
I will come here anytime in the furture.
Rooms from 145 – 175 per night free parking

We have stayed here three times and I would recommend this location to families. My youngest son thinks the cookies are the best and compares this hotel to the Disneyland Hotel because they offer warm cookies.
I like the location personally because they do not charge you for valet, you can come and go as you wish without tipping, and you can walk over to the outlets and shop/​browse after a long day of sitting in the car.
The rooms are clean and kept up, no mildew, broken appliances, the view is not impressive but honestly we not in the room long enough to care. The price of the rooms are reasonable, with consideration that we always book 2 rooms at each visit so we can accommodate our large group.
I was not impressed with the price of the breakfast buffet nor the selection and would also recommend walking to the diner in the outlet mall.

My review is solely based on the bar… cause what’s life if not one huge happy hour?
This is the spot where some of my alchie friends and I meet after work to vent, drink up, and forget that life can be shitty. It’s a quaint bar with ample high boys and tables. You find a lot of corporate suites sipping on gin and juice before they go home and face the wife. But the real reason why this is a 5 star review is because of Javier.
First of all, he delivers superb customer service and he may or may not hook it up with warm cookies. Second, he can blend a mean strawberry daiquiri that give you these awesome little head rushes if you get up from your seat too fast.
Their bar food is pretty decent (nacho galore!) and their manager is always around making sure everything is going smoothly. He even doubles up as a server which says a lot of the people that work here.
While they share a lot with the Citadel (tan tan tan) I’ve never had a problem finding parking. Quaint little spot, dirt cheap during hora feliz, nice little head rushes. I approve!

This hotel felt very clean and comfortable.
It’s in a location that is near the highway and also near plenty of restaurants. It’s not too far from the greater LA area and it’s not in a bad part of town.
The cookies are always something that I enjoy when I stay at a Doubetree. We ate breakfast here once and really enjoyed it.
We thought that staff was very friendly and helpful. The bed was comfortable and they had nice amenities.
I would definitely stay here again.

Luck of the draw had me with a room over the courtyard during a reception. Dj was playing mariachi music with screeching kids running around. I have my own kid and she’s loud enough. Called front desk and they said they usually turn the music down at 10pm BUT it usually goes on till midnite. Asked if I could be moved and was told they would call me back. Needless to say she didn’t call back.
A good chocolate chip cookie is little consolation for poor customer service. 4 hours later my 3 y.o. daughter wakes up and asks «Dad, where’s the party?». Stay away from second floor court yard rooms.
**WAIT!!! The band just stopped playing so apparently I was wrong. If you’re ok with loud mariachi music till *around* midnite this might fit your bill. Right on!!!

Great staff — actually across the board friendly and outgoing
HHonors Tuesday Reception very fun
Rooms — comfortable and spacious
I even had a chance to get to know Tom, (The GM of the hotel) he is a great guy and very visible at the hotel.
Cookie sealed the deal!

Really enjoyed my stay here this last week. Who doesn’t love a warm chocolate chip cookie upon arrival to a hotel? We realized the first night that we didn’t have hot water in our shower and called to let them know the next morning. They immediately came and fixed it and also left a sweet note with some snacks (see picture). It was such a nice gesture.
We ordered room service one night and the spinach salad with salmon is amazing! Such a great meal. Loved my stay here and look forward to coming back. Great service + clean rooms + delicious food = satisfied customer.

Waren schon zum 2ten Mal dort. Sind auch diesmal nicht enttäuscht worden, bis auf den Free-​Wifi Pass denn wir letzes mal bekommen hatten.
Für uns ist dieses Hotel das am besten gelegentes, man ist innerhalb von 20 Minuten mit dem Auto in: Downtown, Hollywood, Santa Monica und Disney.
Parkplatz ist hier Gratis, auch ein Merkmal das erwähnt werden muss. Das Hotel befindet sich direkt neben einem OutletMall. Essen und Kleider gibt es genug ;)
Preise halten sich im mittleren Bereich. Immer wieder gerne.
+ Gratis Parkplätze
+ Guter Preis
+ Guter Standort
+ Nettes Personal
— kein Gratis Internet in den Zimmern