Fossil Store

Great customer service. Long story short my satchel strap broke and the ladys at the counter gave me a brand new replacement strap for free! This makes me want yo buy more fossil bags because they have great customer care for their products. Highly recommend this store for their good prices and exceptional customer service!

Staff have great customer service and are always offering to help. The prices are pretty good here and sometimes have great buy one get one half half deals.

I had been lusting after the Preston Large Satchel for months, carrying around a picture of it in my phone wishing and hoping for it to find its way under my Christmas tree. With the help of the wonderfully helpful ladies at the Fossil Citadel Store I was able to finally aquire my dream bag! Thank you ladies for making my purse dreams come true! I will definitely be back in to purchase more items from your wonderful store. Shout out to Kristin, Jessica and Lisette!

Great customer service
They’re so really polite and helpful! and really nice watches

Very rude personal. I went in to get my watch adjusted and the lady was trying to sell me a new watch up to date cause mine was «super old it was one of the first ones that came out»

I want to thank Kelly for providing superior customer service. She extended oustanding customer service for me over the phone in assisting with a rose color watch that is on clearance. I hope Fossil reads their Unilocal reviews to reward Kelly at her review time.

Came in looking for a watch, had an idea as to what I wanted. Sheryl approached me and helped me. Great advise and friendly service. Would come back and would go straight to her. At he register I was helped by another girl. The reason I gave this 4 stars is because when I was getting my change back she was gonna give me 4 singles back I suggested I gave her one so I can get a 5 she gave me a weird look and said she couldn’t. Really? I can smell bs and that was complete bs. It’s not difficult math, to me she was just lazy or maybe she really didn’t know how to do the math. Now back to the good, Sheryl, she’s the best.

This place has probably one of the worst services ever. Ladies here won’t even look you’re way unless you’re wearing prada or some designer name. SERIOUSLY? You’re an outlet, how expensive can your shit be? it’s last seasons designs.

I Keep forgetting to post a review.
I went in hoping to get a watch for my mom and I came out with one for myself as well :) .
They always have sales :)
I didn’t know what watch to choose since they have plenty. Lizzette (the girl with long hair) was veryyyy helpful and super kind. She was very consumer obsessed. It didn’t feel that she was just trying to make sells, she actually cared about the fact that she wanted her customers to leave happy.
She spent her time on my picky self and helped me pick between two watches. She made sure that I saw myself wearing the watch and wouldn’t regret my choice. Me and my mom love our watches! I wear mine almost everyday! I am for sure going to go again and buy myself two more. They are great quality. I am for sure going to ask for Lizzette when I go.

Rude useless staff employed here! There were about 8 associates working in the «watches section» and not a single associate tried to help me nor did they even acknowledge my presence. I walked around the entire store waiting for someone to assist me & no one even bothered to greet me, therefore I took my money elsewhere & bought 3 watches at Michael kors :)

Employes think they are models just looking at themselves in the mirror and joking around instead of offering service. Two times i was gonna pay for something that had a price sticker on it and both times they ripped the sticker off saying it was wrong. I guess i could have been rude by asking to speak to the manager about their lack of communication but no, i was chill and just took my businnes somewhere else… oh! And the girl didnt even say sorry about that. Not going back ever

Came in to look at watches. Ended up getting stuck looking at sunglasses. So the hubby and I were trying and comparing different ones to see what looked good on each of us and the security kept walking past us back and forth like we were going to steal! This happened at least 10 times and we kept making jokes about it, separating to different sides of the store making this guy really work. And he needed the workout. The staff wasn’t any better, not trying to help us.
However one associate finally came through! Renee (sp?) and assisted us and gave us the whole shebang about fossil and their watches which was great because we really didn’t know anything about the brand and both have never shopped that brand.
We ended up leaving with just the sunglasses because they had a bogo 50 and were $ 24.99 a piece.
The watch selection was alright but it’s either we liked the face or the band but not both on a watch. Prices were reasonable. Would I come back? No. The service was lacking and it’s not like they were super swamped. If you’ve got time to chitchat with one another, then you’ve got time to help your guests.

I shop… alot. And as such it’s not always reasonable to write reviews on retail shops/​outlets.
BUT! Michael from Fossil deserves 5 stars for his patience and willingness to help me out. It was the end of his shift (I didn’t know at the time) and he was super helpful even when I started asking Annoying Customer Questions like «Oh do you think guys would like this wallet?» «Does this watch look okay?» Then I asked him to help me find specific models of wallets «Do you have this in a lighter color? No. no not that light… a bit darker maybe?» And all this while he had to help other customers out, including a couple of tourists who spoke minimal English.
Seriously, the guy is a saint.
Also! The security guard at this Fossil outlet was such a sweetheart, he kept an eye out for me to make sure I got help when I needed to pay and everything. I didn’t get the names of the two super cute girls who helped me take out watches to try, but they were realllly patient and helpful as well! :)
There are nice people and then there are NICE people, this store had exceptional staff.

In the past 24 hours, I have been in search for a certain watch. About a year ago, I visited Ontario Mills and bought three of my trendy watches for the year. Its time to add an additional watch to end my 2013 Year. I believe I found my new herding ground to find Fossil Watches at Citadel Outlet.
When I got into the Citadel Outlet, my primary objective was to locate a Blue Face Watch Bar. I had bought a Red Face Watch Bar from Fossil from Westfield Topanga, but I made a mistake of not purchasing the Blue Face. I walked in and was greeted by Mario, but my personal concierge was Franky. Franky was on top of my Fossil needs and explained what was going on with Fossil with market needs and demands. I felt like I was at Fossil Business School.
Unfortunately, I could not locate the Blue Face Watch Bar without buying the attached metal strap. The Watch Bar is an easy way to remove the strap without using the whole hammer to get the spring out. The strap can be removed with your finger tips with ease. You can have multiple straps and be trendy. I did find a Rose Gold Plated Black Watch Bar ($ 79.99) which does as good as the Blue Watch Bar.
As I was checking out, I was paying with my card and showed my ID to Franky. My photo at that time I was 16 and big. I told him that I used to weight as high as 345lbs and showed him what I looked like a couple years ago. He didn’t believe me and gave me a great COMPLIMENT and CONGRATULATIONS on the weight loss. I did not expect to get the gratitude when I was in search for my Blue Face Watch Bar. Thanks Franky!
If anyone from Fossil Corporate is reading this, you’ve got to throw some cred to Franky and his awesome customer service with me. My new watch will compliment my new clothing style especially with my Coach bag. I swear this Man-​Diva is getting to my head. Not sure if my coworker will stop mentioning Michael Kors and the day it stops, I probably might be wearing Michael Kors. However, the one thing I have kept a promise to Fossil is: A Fossil Watch will only touch my left my wrist.
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