GoWireless Verizon Wireless Premium Retailer

This place is great !! They are super helpful and have the best customer service I have ever experienced ! The manager Edna is great and is very knowledgeable. Billy and jose are some of the best sales reps I have worked with. It’s a great store and i would highly recommend you go down there and get a new phone from a great team.

Jose is the best and is very thorough, he’ll answer any questions you may have. This location has provided the best experience I’ve ever had at a Verizon store, period. I drove from El Segundo to get my Galaxy S6 edge and I couldn’t be happier.

The staff and service at this Verizon Wireless Neighborhood store deserved a review and why not make my first one about a good experience. There’s always some amount of trepidation in going to these wireless stores for fear of being upsold in service plans or accessories. There was none of that here. Paris and Jose are awesome sales associates who do all they can to make sure you’re satisfied with their service and your experience. And Edna, the store manager, is really knowledgeable and helpful. This is the only Verizon wireless store I’ll go to. Definitely won’t be going to the Anaheim Hills store again but that’s a whole other review.

Sooo… Paris, Jose, and Edna really deserve a raise for being so patient and helpful when it comes to resolving complicated situations. They helped me with porting my phone number from Sprint to Verizon, made sure I got my rebate, helped me switch phones from a Droid Turbo to an iPhone 6 Plus before my 14 Day Return Policy expired, and on top of all of that, they made me feel comfortable and at ease throughout the entire process. Thank you guys for being such a good team!

Billy was simply amazing! He is extremely helpful and easy to deal with. He assisted me with getting my new IPhone 6 Plus under the Edge Plan. I had been running around to different Verizon stores and I was receiving different answers in regards to getting a new phone. Well Billy made it happen and I was able to leave happily with my iPhone. I definitely recommend going with Billy for all your Verizon Wireless needs!

Hands down BEST CUSTOMER SERVICE!
Jose helped me understand my plan unlike other cell phone store who just wanna get you in and out. Jose was very helpful, did everything possible to make sure I was getting the best deal ever! I’m extremely happy with my new plan! Stop by and ask for Jose you won’t be disappointed he will definitely help you out with all your questions.

My husband and I both been having cell phone issues, so we’ve been running around to Verizon for the past few weeks in search of a Verizon location that would be able to assist us without dealing with unprofessional sloppy associates.
The most helpful sales person we met so far is at this location. The sales associate who was Amazing was JOSE. He actually genuinely cares about working with you to solve your problems or cell phone needs.
I’ve often been rescued by reading Unilocal reviews and it’s now my turn to reciprocate. Call ahead and make sure JOSE is working. He will get straight to the point and anwser all your questions without feeling as if you just got hustled into something your not sure of.
JOSE was a very humble yet knowledgeable associate. Save yourself from other associates who may not understand verizons terms and conditions and go to him.

Jose helped me with my phone. Service was excellent.

I had by far the best service here. Jose was so helpful! I highly recommend him! He won’t just sell he gives u what u need

I went in for info about trading companies from T-​Mobile to vzw Jose was very helpful I was amazed at how much more inexpensive it was to my prior phone company I walked out with my iPhone 5 and a tablet for my kids. I came back about two weeks later and added a an iphone 6 the follow up calls were very time expected and my mother in law enjoys every minute of he new. THNX JOSE!!!

Decided to make the switch from Sprint to Verizon and it was the best decision ever !!!
Jose was really nice and explained everything to me. I was very happy with the customer service. And I love my new Galaxy S5 !

At the risk of sounding like Shannon Sharpe during his Hall of Fame speech (just YouTube it… Very emotional & longer than HOF wanted him to talk LOL), I would like to thank Verizon for winning me back as a customer after several years with AT&T. I’m not sure why I left in the first place, but I am happy with both the service I have received at this store and the wireless/​data service.
Much of my appreciation goes to José H. who took care of my husband and me a week ago (Dec. 30, 2014).
Not only did he answer a long list of questions from my not-​so-​easy-​to-​please husband, but he was very truthful and honest about the information with which he supplied us.
We were able to keep our old numbers & we didn’t have to deal at all with AT&T. José terminated our service for us.
Most surprisingly is the fact that the store was not very busy the two different times we were there. Yes, it’s kind of small especially compared to the other Verizon store there in Commerce. And yes, it is at the Citadel which can get really packed and busy itself. But mid morning at around 10 to noon it is not that bad at all.
It’s located near the food court down past Starbucks.
I really like the glass stick-​on protective cover for my iPhone 6+ that José applied to it. It was $ 40, but so worth it for such an expensive phone.
Go talk to José if you are considering Verizon and possibly iPhone 6+. We are now on the edge family plan & we are very happy with our service and the price in general. Oh, & we’ll definitely be watching more of the NFL now, thanks José!
Also, Jessica is a nice employee as well on the phone and in person, although, we mainly interacted with José.
Review #321
Unilocal challenge 2015 ²⁄₁₀₀

If you ever need any help with your service for verizon Jose is the man to go too! Great customer service! Love this verizon store

This is as good as it gets when it comes to a Verizon store. The employees are knowledgable and friendly! I accidentally smashed up the screen on my iPhone 4s, and needed to switch my number over to my Dad’s old iPhone. For some reason, my Dad’s iPhone popped up on the stolen list (so embarrassing! I swear we bought it brand new! LOL). Jose was wonderful and helped me through the whole process, which took up nearly an hour of his time, and he wouldn’t even accept a tip afterwards. I will definitely be coming back here when I need to buy a new phone, or anything else for that matter. Thank you!

It was a great experiance. Jose was very helpful. Explained to me what I can do and what I’m eligible for. There was no pressure in to adding anything.

Had another great experience at this location. We had been here 2 years ago and Jessica took great care of us. So were back to update my sons phone. Billy took care of us and got us what we needed. We dont love close but the drive was so worth it cwill definately be back when its time to update again.

After Unilocaling several Verizon stores, I stumbled upon the Verizon store at the Citadel Outlet. The Unilocal reviews don’t lie; I’ve never experienced such wonderful customer service by any other store before! I came by to activate my new iPhone 6 and to transfer my mom’s number into my old 5s. I was greeted by Jose and he was more than accommodating. He is the epitome of excellent customer service. He is extremely friendly, knowledgeable, helpful, and he goes above expectations. I highly recommend this store if you want great customer service! it also makes you feel a little less sad for the amount you pay for Verizon services because we all know it’s pretty darn pricey. I left as a happy and satisfied customer! Thanks Jose!

This Verizon store is by far the best one I have ever been to and I have been with Verizon for over 6 years now. Billy provided really great customer service and was very knowledgeable. He was able to answer every question I had and was very patient.
To All my fellow Verizon users if you guys ever need to go to a Verizon store, I highly suggest going here. They are really fast and are willing to help with all your needs.
Thanks again to Billy for the great Customer Service.

This is by far the best customer service I ever received from Verizon. Thanks to BILLY he was really patient and did everything we asked him to do. Didn’t let us walk out until everything was completed. I must say I am a happy customer. He helped my boyfriend set up a new line with the pre-​order for the iPhone 6. He also fit us in with the best plan with a data package that accommodated our usage. He would explain everything thoroughly until you completely understand. I will be seeing him soon for my upgrade and I will continue to be assisted by Billy for everything. I highly recommend this store and ask for Billy. Tell him Sophya sent you his way :) You will be as satisfied as I am. I can promise you that. P. S. really worth the drive.

I received a call from Billy the other day while I was at work, I had him hold for about 2 – 3 minutes so that we can talk and he was so patient and waited as he told me that I was due for an upgrade. I had a few question and he answered all of them perfectly as he explored every possible option with me. Billy made excellent suggestions in a way that made sense to me so I didn’t feel like I was going to be sold on something that I didn’t need. In fact, he gave me an amazing option where he can lower my bill and ill be able to have more usage due to the plan I’m currently on. My over the phone experience was up there with the best customer service I have ever received, anywhere! I will definitely be going to see Billy for my renewal and I would recommend him to anyone! Don’t go anywhere else, seriously.