Kruger Tow

I had a smooth fast visit! The guy who towed my car had damaged a part on my car! And the owner paid to get my car fixed and it was ready the next day! Thank you!

These people are scams and lies our car was on hold for 1 day by CHP and when we called for the fee charges they said the car was on hold for 30 days and we couldn’t get it out till then, but it was not true they just wanted to keep the car longer so they can make money, we literally had to call CHP to get it release. They shouldn’t treat people this way you guys are fraud and money hungry people it’s not right and I hope you guys get caught! And the lady at the front desk is so rude NO KIND OF MANNERS!

So i just called this towing company because i got my car impounded for 30 days and i decided to give it up to my finance and i called to tell the dispatcher that i was going to give it up to my finance and her response was” why you fell back on your payments?” Like wtf do you care and no i didnt fall back on my paments camaros arnt expensive and i got enough money to pay it all cash but since i have an outstanding credit i was eligible to get an outstanding deal of $ 0 down and 0% APR. So why dont you mind your own buisness

I actually had my car stolen and was stripped. Luckily my insurance covers this type of thing. Cops called me told me they found it and it was here. This had never happened to me. I actually dealt with Brenda. She explained the processes on what I had to do so my insurance can pick up my car. She got me pics of my car and what ever was left in my car. My insurance was able to pick up without a problem.

I’ve had the bad luck of having my car impounded a few times and I can only blame myself. But I’ve put a lot of money into my custom car. Have had really bad experiences at other facilities when I went to Kruger tow to pick up my car i dealt with Joe at the window. He told me it would be a 20 min wait, then I noticed them taking out my car from inside the building. I asked Joe why was my car kept inside? If I was charged extra for indoor storage. He told me «I noticed a lot of money put into your car, I can appreciate that and stored your car indoors for no extra charge». I inspected my car all my belonging still in it money and watch. You can tell they run a legit company.

Zero stars. Bitchy attitude. Will not let you retrieve your own property and will not let you know about this until they have taken the car from you. Unprofessional and fishy.

The lady/​man the office clerk that looks like a dude is rude af. Lesson learned always check sheriff’s report before you sing paper work. When i got the back out my bumper was damaged in 3 different places. Please Everyone that reads this review report this place to the Better Business Bureau

The lady at the front has a bitchy attitude. Worst human being on this planet! If you hate your job just quit. Pinche vieja amargada zero stars because of that bitch

I’d give 0 stars. Car was recently stolen, and was told by the sheriff that it was found and towed to this place. He claimed that it was a major strip. However, when I got here the employee who helped me informed me that ONLY the battery was missing. The employee did not allow me to check out the car and investigate the differences between what I was told by the sheriff and the employee. I was not allowed to investigate it myself. I had no choice but to pay for towing to get it back home. When I arrived home, my husband and I discovered that EVERYTHING was missing. The battery, back window, front tires, wipers, front windows, radiator, and stereo was stolen. The employee LIED to us just to get the towing service. wasted 200 $ because of the lies we were told by the employee. Please stay away from this area. They are nothing but scam artists.

Unlike most of the posts on this company, they were fast, efficient, AND my daughter’s purse and all the items that was left in the car when it was impounded was still there!
This company has an A+ rating with the Better Business Bureau.
If anyone wants to complain, file a claim with the BBB.

My vehicle was towed on a Saturday. When I picked up my vehicle less than 24 hours later on Sunday, I noticed that the property and the possessions left in my car were missing. I made the front desk and managerial staff aware of this the day of, as well as every day thereafter during that subsequent week. I have not received acknowledgment nor any type of proposed solution to understand what may have happened or how this may be resolved. I HIGHLY and STRONGLY recommend against hiring this company for any of your towing needs. The manager whose first name is Joe, and his staff are also extremely unprofessional, lacking any integrity behind the level of customer service that they provide.

Some definite bullshit to deal with (no access to yard, strict fees/​policies) but, in the end, the one guy in the yard kept it real with me as best he could. It’s about the worst experience I’ve had with a tow yard, but hey, they just follow the bosses rules I suppose.

This place is awful! They stole the change from my car!

BRENDA IS AN ASSHOLE
I would give no stars for this place or negative 100 if I could, worst place and worst customer service EVER. BRENDA that means you sweetheart… my car was stolen and received a letter in the mail telling me that my car has been recovered, the authorities nor Kruger Tow let me know that my car was there for a week! I call the tow company to confirm if in fact my car is there and the girl, which I know now was Brenda was rude over the phone and hangs up on me. I show up in person and Brenda takes 15mins to show up to the window (mind you, I am the only person there) and is just rolling her eyes and being snarky, I ask if my car is in driving condition and she tells me it’s in «pretty good» condition and it’s drivable and wants me to pay up. My car gets pushed out by a forklift and there is nothing under the hood! How can I drive off?! I go back inside and politely let them know that they lied and that my car is nothing but a shell and can’t be driven off like Brenda said that I could, this is when she gets more rude and says that I’m giving her attitude (ridiculous) and tries to keep my money and lagged 40 mins to give me a refund, Kruger Tow are crooks and BRENDA needs some CUSTOMER SERVICE training and lessons in EMPATHY. Pretty much that whole company needs to be trained. People go to that place because their cars were stolen or they were in an accident, we don’t go there because we want to, people show up nervous and anxious to see what might be left of their vehicles, we don’t need assholes like BRENDA shitting on people for just showing up at that miserable place. Get a different job if you don’t want to help people Brenda.

Do I have to give a star? They don’t deserve any — My car got towed here because I was involved in a 5 car accident — mind you I was the one who was hit — anyways long story short, I had to go get my car from here and I called only to be answered by an incompetent, grouchy, horrific attitude woman named BRENDA, who made this experience horrible — she was extremely rude and snarky on the phone and she ended up hanging the phone up on me — she’s trash and so is this company for lying to me and trying to keep MY CAR in their junk lot — Brenda is horrible and so is Kruger tow …

WORST CUSTOMER SERVICE EVER! Brenda, the clerk is super rude. Was no help and had the worst attitude ever. I have never felt so angry after being «helped» by a clerk. I’m so glad I do not have to deal with them ever again. Fuck this place and that dumb bitch at the window. Stay your ass home if you don’t want to work.

WORST PLACE EVER!!! I feel sorry for you if you get your car towed here because it’s nothing but problems from the get go. I had to actually yell through the glass to get someone to even acknowledge my presence as we walked in. The lady said someone would be right with me, and the girl who walked up (10 minutes later AFTER I had to knock on the window AGAIN) had the WORST ATTITUDE. She acted like I was burdening her to get MY car. Mind you, my car was stolen and I was there to recover it but she was treating me like some bum off the street. My biggest complaint would be the wait time as well as the bitch at the front desk. She was NOT helpful, and needs to reevaluate her life choices.

Due to a recent car accident, my dad’s car got towed here and we were forced to come retrieve all his belongings. I wasn’t expecting great service being that this is a tow yard, but the girl at the window was actually relatively friendly. She explained what papers we needed to sign and was pretty nice.
After talking to her, everything went downhill. It wasn’t until the very last minute that they informed my dad and I that they are a «closed facility» and we wouldn’t be able to see the damage to the car or get our belongings out ourselves, some random stranger who worked here was going to do that. So we just asked that everything be taken from the car and had to wait.
We were left waiting and waiting and waiting. Took about thirty minutes before someone came out of the gate with all my dad’s stuff. The guy brought out my dad’s golf bag (with all the clubs) and his lunch box, and EVERYTHING ELSE was thrown in a TRASH BAG. And by everything else, I mean EVERYTHING: car registration, GPS, transponder, a full portable cup of coffee, parking permits, golf shoes, clothes, CDs, loose change, pens, a plastic bag for trash (including ALL the trash), etc. I mean REALLY? Just a complete lack of respect for his belongings. Luckily, none of my dad’s important stuff was ruined by the coffee or the trash they threw in there, but we were still extremely angry about the manner in which his stuff was returned. The guy didn’t even hand my dad his belongings, he just dropped it on the ground and walked away. UNBELIEVEABLE.
There also aren’t many places to park, so be prepared for other people to box you in… So the girl who gave us the paperwork was all right, but everything else about this place SUCKS.

WORST DRIVERS!!! The driver on Tues 06/​04/​2013 driving license plate KRUG15 literally almost hit me in the freeway. What kind of ass speeds up when he obviously sees I am ahead. May their business go out of service for the sake of the lives of other drivers.

Twice I had to get my car out of here. (Not my fault for either.) They take forever, and make you wait forever! After I paid, the driver went out to tow a car and they made me wait until he came back. That’s their policy, if there is a car that needs tow service… everyone else has to wait. The lady at the window, just sat at her desk. They need to hire at least one more person, being a tow company I know they make enough money.