OnTrac

Okay, so, here’s how it went:
I ordered a package with one day shipping on the 22^nd late in the evening. I didn’t actually check who the carrier was until today, the 23^rd. I had never heard of ONTRAC before, so I looked up the reviews and got pretty friggin worried. Absolutely no reviews where someone didn’t have a problem. What’s worse, most of the issues were of people were having issues in apartments. Aaand, I’m in an apartment too. Anyway! Amazon tracking showed the package as being out for delivery at 7:50 or so this morning, and so I waited and waited… Around 2 PM, I got worried and sat outside my apartment waiting. Turns out, there was really no need. Around 4:30, a new, white, unmarked van drove up, and a guy came out nicely dressed, carrying various packages for our apartment. I let him in, and he was friendly. Can’t say what he would’ve done if I wasn’t there, but, he did at least make an effort to show up, contrary to what a lot of reviewers here have said. But yeah, reading the reviews here made me want to give my own feedback so people know it’s not all bad.

My first experience with OnTrac was horrendous. They wanted me to go pick up my package at their warehouse.
Since then every single delivery person has called or texted me that they were downstairs with a package. I don’t know if management is telling them to try harder to make sure they deliver their packages or what made the service improve — but I am impressed.

One of the worst companies ever… They sign a package for you when they are late just to show that the package was deliver. They deliver 2 days after when you ask next day delivery. And customer service also sucks… I call 3 times an phones just rang an no one an swear until the 3 call cause I waited for an hour… This company should be out of business.

I will be contacting Amazon about this ONTRAC. HORRIBLE SERVICE! I tried calling them after they made an «attempted delivery» to me. I live in a condominium and apparently they couldn’t get through the front door. I was home all day and they didn’t even try contacting me using the call box outside the complex by looking up my last name. Why did I pay for next day shipping and handling if they aren’t even gonna try to deliver to me? I suggest everyone who has a bad experience with ONTRAC let Amazon know so that they won’t do business with them anymore.

Ontrac never delivers on time. The drivers are very rude specially the short Asian Ontrac driver. He just leaves packages at doors, no call no knock nope just leaves it there! Packages have gone missing that way because it is just left at the door, whether you’re home or not! I really hope all companies drop them and use USPS instead!

Simply put, this company shouldn’t be in business. They suck. I ordered a jacket from Nordstrom and they use OnTrac. It’s stuck in their warehouse with a comment of wrong address — the same address that each and every day FedEx, UPS, and even the lowly USPS finds. Every day yet the idiot driver from OnTrac can’t seem to find it.
The problem is that they don’t return email nor do the pick up the phone so you can’t even communicate to say «hey, I’m here, try again!». Nope, nothing. Silence. When they did get back to me (5 days later), they asked for the address again (hasn’t changed). They then said it would arrive the next day but instead, they returned to sender. Maybe they read my review! Pathetic.

Ontrac drivers are crooks plain and simple! I repeat do NOT order from Amazon same day delivery 9 out of 10 you wont get your package! How can 7-​Eleven locker box be closed and its 24 – 7? Then the 2^nd time out for delivery they had the wrong address! Then the final delivery it said delivered… but it was refused? Straight up crooks!

seriously, why is this company still in business and why does companies like amazon and web restaurant continue to use this delivery company. Ive just spent the last 3 days ripping people from on trac and web restaurant trying to locate a package. This is the best part… the driver claims he delivered my package on Friday and that a henry martin signed for the goods.
bullshit. I was here all day Friday and no one came to deliver. whats happening is that the drivers are stealing packages and signing for it themselves. «hey this looks like some good stuff that I could use, let me just make up a fake name, sign the receipt, and claim I delivered it.» Never seen a delivery company this bad. They must be dirt cheap for companies such as amazon to continue to use them. I mean read all the bad reviews for these guys. they are horrible and can contribute to a loss of income and customers due to poor service from on trac.
After numerous complaints to the seller, they issued me a credit and I had to re order the goods all over again. I’m hoping they don’t use these idiots again to deliver my package or I might just end up with the same driver who decides he needs restaurant ware in his home. I’m waiting for delivery and specifically asked for a call prior to delivery. This sucks that I have to experience so much anguish over one small shipment. Web Restaurant please reconsider and use another shipping method!!!

They need to train their delivery drivers!
I’m sorry but when you miss an obvious call box ON THE DOOR, where all you have to do is follow the directions to call me to get the door open, because you’re too lazy to actually look at it, and so I miss my delivery? Not okay. Also not okay when you THROW THE PACKAGE at my apartment door and break the contents.
I wish I had a way to tell
to never use this «business» to ship to me. Unfortunately, I don’t have that option. I’ll keep bugging them for it, though.

10 days and still no package. Keeps getting delivered to my house while I am at work. I have sent multiple emails to customer service to call me back or deliver after 5pm as I am at work and NO RESPONSES and I have sent them 6 emails. Good luck trying to get ahold of anyone through their 1 – 800 #, every time I have called that number I have been on hold for Over 30 minutes and just say forget it and I just hang up. Its horrible. There horrible. Amazon really needs to drop them and just stick to UPS or Fedex.

Seriously, OnTrac is the worst and laziest company to deliver packages next to Fedex. I live in a gated community apartment complex. We have intercoms outside to use when someone needs to gain access inside the building. I never have issues with other companies that deliver, they will either use the intercom to call me or use the phone and call me and I will open the gate for them (cough cough besides Fedex). However, whenever OnTrac are the ones delivering my amazon packages and it is same day delivery I never get them on time. They always say that they were unable to gain access to the building. When they in fact do have access. And mysteriously the next day IF THAT, they will suddenly have access and deliver my package. They don’t even knock most of the time just leaving it sitting in front of my door.
What is the point in same day delivery if this company can’t even try to deliever it the same day. Amazon needs to drop this delivery service cause it’s almost not worth having Prime if I can’t get it within the two day delivery date.

what gives with this terrible delivery company? Tracking information is not updated, my delivery was supposed to be here days ago. In the tracking notes it looks like delivery was attempted Saturday, but «business was closed.» So no more attempts? That was it before the driver said F-​it, and ripped open my box and said to himself, «Yay! Free shoes!»
Even better, you can sign up for an alert to be sent when package is delivered. Not updated, but delivered. I guessed that might be marginally helpful, so I signed up. Shortly thereafter, I got an email that contained no useful update, tracking, delivery or otherwise.
It said basically, I submitted an request to be alerted. Ok… thanks for that…
Here is the text:
We received your delivery status update request for XXXXXXXXXXXXXXXXXX, thank you.
If the package is currently out for delivery, please remember that your usual delivery time may change based on other delivery commitments. For the most up-​to-​date tracking information, and the service commitment time for your ZIP Code, please visit
.
That was sooo useless. And I can’t believe I am spending so much time dealing with a delivery for a pair of shoes.
Be forewarned, REI uses these bozos, just like Amazon. Guess I will be calling them tomorrow to figure out how to have them resend my order via a carrier that actually tracks their logistics.

Apperently I missed 2 attempts? Ya, bullshit. No knock on my door, my dog didn’t bark, I even sat outside for an hour and didn’t see a soul. Amazon needs to drop this company. And Unilocal needs to allow the rating of 0 stars.
UPDATE: Arrived just now at 2:55 the next day went outside to see the delivery guy just dropping my packages on the ground. Fuck this place, Amazon needs to drop these kooks.

Absolutely terrible company! Amazon decided to send my package with the pathetic excuse for a company that employees couriers that dont have enough mental capacity to ring a call box to get access into secured buildings. I have been home all day waiting for ontrac to redeliver a package after I got a message yesterday that the driver couldn’t gain access. Got the same message from Amazon today, yet my phone has not rang once and I have no missed calls or voicemails from my call box number.
And amazon will be beyond lucky if they dont lose my business behind their choice to contract with this lousey company.

Why is Amazon using this company? No call from Ontrac to give me a delivery time or window. I called them and got a 14 hour window to deliver my package. HORRIBLE SERVICE.
They should change the company name to F***Trac

Completely unreliable and lying customer service.
Driver doesn’t ring, I get a call saying he was unable to deliver despite me being home all day.
I call ontrac the next morning to schedule a pick up, they tell me they can’t because its already on route to my apartment.
I basically canceled all my plans to stay home and wait for this terrible delivery service, and they never arrived. I called 5 minutes ago and the rep told me there were never any plans to redeliver today and that I could have picked up the package if I had called earlier, which I did.
Now I have to wait 5 days total to get my package which I payed ‘next day shipping’ for.
Not only that, I have to drive to Compton to pick it up.
Terrible, absolutely awful.

Unreliable!
We receive deliveries from OnTrac on a regular basis with no issues, however if you are located in South Bay and want to use OnTrac to ship out packages, their drivers are totally unreliable!!! Pick-​up requests through their website are ignored and their customer service is unapologetic. Totally unacceptable.

More like OffTrac.
This company’s terrible record of service and reliability exposes the unsustainable cost structure of Amazon Prime. I dread seeing On Trac as the delivery company when I place a Prime order because I know it normally either won’t show up on time or not at all.
Some other reviewers can’t believe that Amazon continues the contract with this low quality shipper and risk losing customers? Well, believe it because that’s what they have determined as a calculated cost, so they’ll keep using this unreliable carrier unless the outcry reaches a painful level.

I’m not typically a Unilocaler but this company is ridiculously horrible. I almost think this business is a scam after seeing the overwhelming bad reviews from Amazon and newegg customers.
I ordered over night delivery on Amazon and they shipped it through Ontrac. I supplied both a door pin to my apartment number as well as my phone number. They arrived at my building and didn’t use the door pin OR even try to contact me. They just left and marked it undeliverable. Then after contacting Ontrac customer service twice they tried to contact the driver who wasn’t even responding. Horrible customer service. Horrible delivery service. I’ve already placed a complaint against them with Amazon and will not order from any sites utilizing Ontrac again. The fact that they ignore my issues and refuse to help me when I contact them is what really upsets me.
I would give negative stars if possible.

I’ve had at least a dozen issues receiving packages transported by OnTrac over the past year. How does a company perform so poorly, time and time again, and still have enough money left over to put gas in the delivery vans? Did they come up with a new accounting method even more creative than that of Enron or Bernie Madoff? Wait, maybe the drivers are actually inmates on work release programs which lowers their labor cost to a point where they can stay in business regardless of whether packages get delivered or not. My god, that’s genius!
I knew it would be ugly when I reached their Unilocal page, but one star? Who’s running this company?
It must be an intense training program the drivers go through with their supervisors. «Alright guys, GPS navigation is way overrated. I was a driver in the 80s and we did just fine using the Thomas Guide. No distracting electronic gizmos to slow you down.» Old school, nice. «Alright, if you’ve used 6 of the 8 driving hours and delivered 50% or less of your packages, get on the phone to your wife and kids. Tell them you’ll be swinging by the house and need help loading some boxes into the back of the family mini-​van. The wife can finish your run over the weekend and you can keep your job. No worries.»
I swear I’ve seen that last scenario in my neighborhood; completely unmarked mini-​van and a soccer mom driver with no uniform. That package was about 10 days late getting to me from Amazon and it was like a bonus gift because Amazon had sent me a replacement item the day after I filed a claim on their site… USING FEDEX! They can’t even trust OnTrac to deliver the replacement package! Why do they use them in the first place?
Since I’m on the subject of lost packages, thank you OnTrac for delivering 3 of the 4 tires I ordered from Tire Rack today. I didn’t really need that fourth tire anyway… no problem!