Price Point

I would give a «0» rating if I could. I ordered expensive GU Brew Hydration tabs specifically and they sent the generic, horrible tasting, copycat GU hydration tabs thinking I wouldn’t know the difference. They are scan artists and I will NEVER order anything from them again.

Great selection and awesome prices. Bike stuff is pretty damn expensive, but I find PP to have some of the best prices around. I needed tubes recently, but didn’t want to pay $ 8 to $ 10 each… PP had them for $ 2-​$ 3 a piece! Heck yeah! Only wished they offered free shipping on orders of $ 50 and above, like Jenson. Service is fast and friendly too.

If 0 stars was an option, it would have been that. Price Points customer service is a complete joke, and they’re extremely rude on the phone.
I called prior to placing an order to ensure the item would ship that day and was assured it would. Sure enough they did not ship it, and it missed the deadline we needed it by. Price Point refused to take any responsibility and blamed me for their accounting department flagging my order for fraud, although the billing and shipping address matched, I spoke to them, my IP matches where I live. The list could go on.
Needless to say the item has been refused and I was forced to file a chargeback. Love Amex.
Do yourself a favor and buy from a reputable seller elsewhere. Hell, go to Amazon and save money and the hassle of dealing with self righteous customer service representatives.

Ordered a Niner Rip 9 from Pricepoint and it was supposed to be 2 – 3 weeks out due to a backorder issue but I was fine with the wait because the price was unbelievable However, I received the bike four days later. The build was great and the packaging excellent. I have shipped and received a lot of bikes and the cardboard box PP uses is the heaviest thickest cardboard I have ever seen. After lifting the box I thought I ordered a tank of a bike but after I removed the bike and set it up, I realized much of that weight was the cardboard. I appreciate a quality pack job and it couldn’t have been better.
Assembly took about an hour. For someone not experienced with bikes, it probably would have taken less but I have been working on bikes for 25 years and adjust and torqued everything and in the end it was already set up to perfection. So if you are not into bikes, all you have to do is install the bars, front wheel and go.
I was supposed to have received a couple of substituted parts but that didn’t happen. Not a big deal but Edward more than compensated for it and gave me a deal on a future order. The parts I received ended up being more than fine so it saved me money in the long run.
I have ordered from PP for about 10 years and they are one of my top 3 bike mail order companies. A good place to go for tires and wheels among other parts.

Price Point has a rock solid customer service! I recently purchased a new bike that had brake noise issue. Edward from Price Point was very helpful in taking care of the issue. He was courteous, knowledgeable and customer focused. This was my first purchase with this company (based on friend’s bragging on customer service). I am glad I did, and will definitely come back. Price Point — Keep up the good work!

I’ve been a fan of pricepoint for more than 10 years. They do have great prices and a great selection of products. I’ve also had fantastic customer service experience — I just ordered the wrong size helmet (my fault completely) and am returning it for a new one (right size) and they were willing to give me free shipping on the new one! I still have to ship back the wrong one but no big deal since it was my fault. Honestly, pricepoint is my first go-​to for bike stuff.

They sent the wrong part and then needed picture proof that they had shipped the wrong part. Poor customer service.

I was in search of a specific Race Face MTB handlebar and found
during my online search. Several other online retailers and local bike shops were out of stock for this bar, so I called Price Point directly to confirm it was in stock. This was around lunchtime on a Friday. (1) a live person answered the phone promptly, (2) confirmed the bar was in stock, (3) within an hour of placing my order online I received a «ready for shipment» email, (4) the package was delivered on Monday — exactly what I ordered and in perfect condition. To be fair, I live near the LA metro area, so geographically nearby, but that level of customer service ranks at the top in my book. I’ll definitely buy from them again.

«Where Price is the Point» literally the only point.
If they get it right the first time, your good.
If they didn’t, you’re screwed.
First, I’ll mention the good:
My frame shipped quickly, arrived on time, and was as advertised/​ordered.
Not so good: Pricing. From a former Outdoor Industry buyer and manager I was very disappointed. The (closeout) 2014 frame that I purchased was originally priced at $ 899. After I had made up my mind to purchase the frame the price had been raised to $ 1099.
Now I’m all for putting an item on sale then raising the price back to MSRP, but not a closeout last years model.
So, I called «customer service.» I asked if they could match the price, they said no. I asked why they wouldn’t match their own price, he said they just don’t, period.
So, normally I would just take my money elsewhere, but the frame was exactly what I wanted and they weren’t being sold anywhere else.
Do they have a right to do this? Sure. Is it cool? I don’t think so.
This was my first and last order from Pricepoint. In fact after I placed the order for my frame I placed two totaling just under $ 2,000 from online retailers that I often use. Thanks Jensonusa and Art’s Cyclery!
Signed, narrowly avoided new customer.
Update: I was contacted by Price Point customer service and they went above and beyond to make things right. Making a wrong is one think, coming back and making it right is another.
Bumping them up to 4 stars, and I’m about to place another order.
Last Update: I’m done. Placed an order, one of the items was tagged incorrectly so I contacted «customer service» and was told that I would receive an email that day with information to send the item back via FedEx.
The email arrived the next afternoon, with a scan code for return shipping. A code which neither of the FedEx locations in my area could scan. They told me to contact the company. (This was after several hours in the car and in line with a toddler.)
I then returned an email to «customer service» and weeks later I haven’t heard back. I have since chosen to return the item on my own dime so that I don’t have to deal with them again.
I suppose I shouldn’t have strayed from my trusted retailers. (Which I have purchased several hundred dollars worth of parts from in the past few weeks.) thanks JensonUSA!!!

Got a great deal on a bike.

Price Point has BAD customer service !!! I’m never the one to give a business 1 star and I consider myself a patient person, but when customer service fails to follow-​up with their customer, then thats where I have a problem.
I order some pedals and had them shipped to me via USPS Priority mail. From past experiences, this would normally take 2 to 3 days to be delivered. After waiting about two weeks, I decided to contact a Price Point representative to track my order and give me some kind of insight on what happened. They informed me that they could not located my order and would have to contact their shipping department. I totally understood this situation and I asked the rep to followup with me at the end of the day or following morning.
I never heard back from them. I tried contacting them again and I got the same answer. «They could not locate my order» and they would get back to me the next day. Note, i contacted them in the morning. Why would it take an entire day to search for one order?
Once again I never hear back from them. The following day, I receive a fedex tracking email stating that a package is being sent to me.
I only wished they followed up with me because the address they used was completely WRONG!!!
I’m currently waiting for a response back from their customer service department, because I now want a full refund. My order is still lost in FedEx’s system and I have not heard back with any solutions.
How hard is it to followup with your customers?
The first company I ever bought parts from was Price point and I’ve decided that their customer service is no longer up to par. I’m moving forward with another vendor.

Online exchange policy is sad, customer is responsible for return shipping cost. When buying products that come in different sizes theirs always a risk of items not fitting because different manufactures size things differently. In this case I bought a $ 200 dollar helmet ($ 215) after shipping in a size medium. It didn’t fit and I now have to exchange for a large. It’s costing $ 33 to ship back cuts ups ground. Now the helmet will total $ 248.
offers free shipping on exchanges. I’ll never purchase anything that comes in sizes from price point again.

Price Point has become my go to place when I need to buy parts and gear for mountain biking. They always have killer deals on stuff. I recently purchased a new helmet and gloves but was sad to discover that the gloves were sold out. Luckily I found the same pair of gloves in a different color and the customer service manager Heather was nice enough to give me free shipping on the order since the original pair was sold out. Great customer service and great prices. I will continue to be a happy customer of Price Point!

PRICEPOINT!!!
you have done it again!
awesome service, been buying product from this guys for about 5 months now (when I need stuff for my bike) but so far 5 Star service.
keep up the good services pinches! haha

After giving sufficient time, PricePoint only gave a partial refund for the helmet, which was returned and received unused.
I’m letting the credit card company take care of it, and I’m sticking with the tried and true Bay Area shops, like my favs: Mike’s Bikes, Performance Bicycle
They still maintain that a 2010 Athlon is exactly identical to the completely redesigned 2012 Athlon (redesigned in 2011) with the addition of internal roll-​cage, better head-​shape, Roc-​Loc 5 instead of 4, improved air-​channeling, etc.
Their feigning of ignorance does not excuse the mistake in advertising, which now appears to be purposeful at worst, indifferent at best.
Their price is low: a 10% saving over companies that get orders right, take pride in their accuracy and customer service.
Just not worth it for me.

Got a flat tire on my rental bike many miles from where I needed to be.
Stopped in since I accidentally thought this was a bike shop (rather than a distribution warehouse).
However, they kindly took my bike in the back, replaced the tube, and sent me on my way. Greatly appreciated.

I think they’re customer service is exceptionally bad.
In the time since my initial review, a member from the customer service team has personally reached out to me to resolve the issues I was having. They took care of the problems and made everything right. 100% turnaround from my original experience, and it seems that they are determined to maintain this great customer service.

Excellent customer service! I had to change my address on my order and Heather helped me right away. I will definitely be ordering again! Price point is the
.
Bike or die!

Polite, Service is generally friendly, prices are good. I’ll be back!

I’ll be taking my business elsewhere from now on. The service is fine, but the fact that they almost never offer free shipping (even at a certain price level) is really annoying. Add to the fact that prices are higher to begin with and the mandatory insurance charge on all orders, just one too many negatives.
I can get past the mandatory insurance, as it’s only $ 1, but not having free shipping at $ 50 or even $ 100 as an everyday deal the way pretty much ALL competitors offers, is one too many reasons to order elsewhere.