The Home Depot

Bad Customer Service, they leave you waiting while all employees walk around. Bad Experience! star rating would be zero but there’s no zero.

Please read Update: Kudos to Home Depot for absolutely the most Knowledgeable, Professional and Helpful staff in the Flooring Department. I had changed my mind about the flooring more than a few times and yet they remained cheerful!
We had hardwood floors installed and now carpets in another room. End result: the house looks like it was just remodeled.
So happy about the install scheduled for the next day by ROBERTA. Curtis came out (very helpful) Done and Done…
Thanks again to the great staff!
Annie

I apply for a home depot credit card. I was offer a deal because of the amount of my purchase. I asked the cashier if I was getting the months no interest and she said yes it’s going to show up in your bill. So once I receive the bill I was getting charge interest rate. I call customer service they said I had to go to the store and they would correct it. The employee was helpful she called customer service, but they needed the manager to check. So she called her once she got there the manager KEYA JONES said there was nothing she can do, when customer service said the store would be able to do this. I am very dissapointed that they work in customer service and fail to provide the adequate service to customer. Management needs to improve alot! I am not asking them to give me things for free, im paying for them and deserve the respect as a home depot cardholder/​customer.

The lady at the register was helpful but they might always be understaffed at this location. It’s great if you know what you are looking for and find it yourself but if you need assistance you are in for a long wait and it wasn’t busy at all today.

Came here 10 different times (2010, 2012, and 3 times this week) everytime I get horrible customer service or even no service at all. And just this week the employees rather stand around and talk gossip instead of helping customers out and times leave cashiers unattended.

I usually come here first to pick up most of my supplies. The customer service is not that bad. I do enjoy the visits. They also have self checkout registers which I love.

This Home Depot is hit and miss. I like how it is organized. Makes it easy to find what you are looking for most of the time. Parking is abundant as well. Customer service is lacking and it takes forever to get help, even when you flag someone down in the area of need. There are often more self check-​out lines open that actual cashiers and when you find one, she or he may not be the friendliest. I guess you can’t have it all.

Horrible customer service
There was a employee helping me and in the middle of helping me she went to lunch and didn’t say anything I’m waiting here 45 minutes with no help

I always had really good customer service, but I went two days ago and they made me wait for one hour so the girl could help me out for a order that I wanted to pay for and put it on will call because she was on lunch, they need better customer service in that afternoon instead of making people wait.

The store layout is organized. There are a lot of staff who just sit around and talk. I asked one for help and he said he’d get someone to help me. Fifteen minutes later, I’m still waiting in the garden center for help carrying step stones and other heavy things that a 4’10′ girl has no hope of carrying. The five stars are more for Jose, who works in Garden and is always super nice and helpful. There is also a guy in glasses that drives the pallet truck — he’s cool too. Another girl in garden helped me pull my heavy cart to the check out line and told me to be careful because she’s hit her foot on the cart before and doesn’t want it to happen to me. Beyond that, everyone else is busy chatting with the security guards or is working slower than molasses. Five stars for Jose and the other two really cool people whose names I don’t know, but are totally awesome. Woo.

If you ever need a place to charge your phone or pick up some free WiFi, this location has open electric outlets in the parking lot (in front, on some but not all of the light poles.). Also a good place to park your vehicle over night if you ever need to.

I have been coming to this Home Depot since I bought my house years ago this is our second home. They stayed well stocked and have great sales. But on top of all that their customer service is great from cashiers to security guards. My only gripe is lines could move quicker but it’s not my world so I have learned to have patience!

I have visited this store a few times since it has opened for miscellaneous building materials. During my most recent visit I had to wait for literally thirty minutes for an employee to operate their cutting center saw. I didn’t wait around expecting to be helped, I spoke to at least four different employees asking for assistance to which they assured me they would get someone. Not only were they apathetic about customer service but when I spoke with the manager he was apathetic and I could tell he wasn’t taking me seriously. I would understand if these employees were busy but I went during the time when there were little to no customers and I saw multiple employees completely lax and doing the job that one employee could do on their own. I will not be returning.

I have been in this store a handful of times since I have moved within the neighborhood, but my visit on ⁷⁄₂₄ was worth writing about.
Every employee helped me with what I needed for my purchases. Not only did they tell me where the product was, they walked me over to it. I was impressed because most associates don’t do this anymore. I’m glad the training that is focused on good customer service.
I’m happy that this is my neighborhood store!

Convenient to our house. Always packed. Associates are knowledgeable. Have classes for diy projects. They have portable ac and fans in abundance right now. Store clean ans everyone is helpful

So far I been here like twice a month, it’s pretty good the employees are very helpful and know their aisles. I don’t have to walk all over the store trying to ask everyone the same question.

F*ck this Home Depot I’ll never ever go to this damn store again! First of all, there’s not many employees to help you out. Second of all, the manager named Cynthia is a fucking bitch, she is always with her damn attitude with the customers. If she’s like this with the customers imagine how she is with the poor employees?!
So no, please don’t waste your time coming to this store.

I agree with Clay F. The people in here are really great. We live closer to this one than the other locations and prefer to come here. The staff is VERY friendly. I think while walking from the Garden section to the Plumbing, four people asked me if I was finding everything okay. It’s not as big as some of the other stores, but I can normally find what I’m looking for. And since it’s not a well known location, my dad will often drive from Norwalk to this location if he can’t find the items by him.
Oh, and the bathrooms are normally clean. I know that’s a funny thing to comment about. But sometimes you’re in there longer than you realize and it’s nice to know it’s not disgusting.

Be careful of this Home Depot. Not sure it is due because it is on the border of Compton. The employees are very unprofessional and there customer service is very shady. I had a problem with a five dollar refund. I had the correct receipt and was under the 30 day refund period. The only issue is that I paid with debit. They could not provide a refund because the swipe on my ID did not work and there POS system did not allow them to bypass the option. According the employee she said that she would be fired if she bypassed the system. I could not get her name because she did not have the Home Depot apron with the name badge on.
I asked for a manager, this person came over to help her. According to him he was the manager on duty. He could not tell his name after I asked him a couple of times I could not tell if this was an employee, he was wearing a baseball cap with no apron and no name badge. I see the pattern now, badges are not a requirement for this retail company. I asked why it was so much trouble to get a five dollar refund. He responded that it was against company policy to provide refunds without a Valid ID he said I could use a passport school ID or someone else’s ID, which his response made no sense. So I told him I don’t want a refund I am fine with store credit. He could not provide that either. I argued my case but it did not work. The Manager was asking me what should I do. I responded with I thought you were the manager. At the end he told me his name was Cassidy.
I gave up and decided to take my refund to another Home Depot. They refunded my five bucks with no issues. Also they had no issues bypassing the system. This is the last time I go to this Home Depot.

As a general contractor I have been to more Home Depots than the average person. In fact I am also a vendor for Home Depot. This Home depot is the best one. Ever. And in Compton, go figure.
What makes this store is the people. They all seem to always have a smile (genuine) and go beyond their pay grade.
Don’t let the location scare you. This may be the friendliest and most helpful Home Depot in the US.