Willow Tree Inn

My husband inquired availability and pricing on a room at Willow Tree Inn, the young lady at the front desk quoted him two prices based upon using Automobile Club Triple A card.
Our home being exterminated I went to check-​in based on the information given to my husband. The man at the front desk quoted me a higher price and said they no longer accepted AutoClub
My husband went back in hopes of getting things resolved based on the information that he had received previously. The man at the front desk in so many words called him a liar and told him that nobody gave him that information then with rage told my husband over and over again to get the f_​_​_​out and headed toward the back as though he was going for a weapon.
I called back to get ownership information in order to put in a complaint to headquarters I was told that it was privately owned and phone hung up in my face.
PLEASE DON’T SUPPORT THIS MOTEL…

Avoid at all cost.
I booked a room online on Sunday. Reservation was for Friday to Monday for two rooms, found a lower rate a few miles away. Called them to cancel, spoke to a worker named Martin he said ok your rooms are cancelled. No confirmation #, he said they just erase it from the system. Come Friday, I get a call saying, I missed check in, and told them I had cancelled the rooms and he put me on hold. 10 minutes pass and nothing, I heard a click on their end. I called back and they picked up then they clicked the phone immediately. I called from a different number and he pics up. I told him I called a few minutes earlier and hes like I need to put you on hold. I denied, told him I needed to get help immediately since they were charging me for a room when I had cancelled few days earlier. He said he had to put me on Hold, I asked him for the manager and he said he was not there call back tomorrow from 7 to 3. I asked him for a corporate number he said there is none. I asked him a few questions then he said just wait, another man answered asked him who he was he said Bobby the manager. When I spoke to the manager he began to shouting over and over «You are not getting you’re money back». I lost my patience told him the story and again he said «Too bad, you’re still not getting youre money back». I told him I would drive down since I was nearby he then said if I show up all he had to do was call the police, told me to have a goodnight. I told him I wasn’t done, since they were doing fraud. He then agreed to refund my money to the credit card then said «I hate low lifes, like you all you want is free money» which made me laugh since it was my money to begin with. Sleep in your car before you even consider staying at this motel, they call hotel. BBB, was contacted as well.

I booked a room with two queen beds for 3 adults. We had our cousin come over and stay with us for a total of 4 people and at 8AM, the hotel personnel slammed on the door demanding we check out immediately. (11AM Check out) They were extremely rude and racist against our family. Worst hotel experience of my life. Avoid this business at all costs. Pay an extra $ 30 and stay at a better hotel, well worth the money.

Stayed here the other night and enjoyed all amenities. Friendly staff and receptionist that are at your needs at all times. Definitely coming back and recommending Willow Tree In to all friends and family. Clean rooms at great prices.

I was a little skeptical about staying here after the reviews I read here but everything around the area was booked or too expensive, so I decided to give it a try. The girl at the reception was friendly and nice our room was very clean and they had free waffles for breakfast, who can be mad with free waffles!

A big waste of money. When walking into the room I noticed a funky smell. The tv cable kept on freezing when me and my husband was trying to was a movie. A hour or 2 of being in the room my husband notice a lamp was linking water that was hanging in the bathroom wall. We went to complaint about the linking but all we got was bad customer service, no refund. We had left the room to dine at a restaurant and when we came back to the room the housekeeper had already clean the room and front desk gave the room to someone else without me or my husband checking out. We left there upset and will never go back there again.

BEWARE!!! STOLEN ITEMS, DIRTY, and HORRIBLE CUSTOMER SERVICE! I’ve traveled all over the world and this place is over priced for dirty rooms, rude front desk and management staff. Also, the staff went through our bags! I purposely placed my pain medication on the bottom of my bag underneath everything and when I returned that evening the bottle was jammed in the side where I could see it and half of my Vicodin was gone… I counted it prior! Also, 90% of my sister’s diapers were stolen the same day! They spent their cleaning efforts on going through people’s bags. We checked out and went some place else. Never again… Disgusting!

Stay away!!! This place is the biggest waste of money. I will never stay here again your better off paying a few bucks more and staying some where else. This is a dirt bag hotel with management that matches. The beds are garbage. And the hotel is over all old with a cheap face lift. The furniture finishes are worn out. Stay away!!! The only plus is the small fridge and microwave.

Great place to lay your head for cheap. Room had couch and full kitchen.

Rooms are nice and lobby is VERY clean and welcoming. Conveniently near the Commerce Casino so gamblers can call it a night nearby their tables (although the area is really isolated and industrial).
I still think $ 77 is too much though!!!