Any Mountain – Concord

I brought my Grandson in to look at new bikes, Mike helped me and he was GREAT with my grandson! My Grandson of course found the perfect «Orange» bike.
I came in two days later to pay for the bike, but was not sure if he would like orange or silver. I paid for the silver bike and hoped that the orange would still be here the next day. The staff at Any Mountain held both bikes AND helped me surprise my Grandson so he could pick the bike he really wanted. It was orange of course! I can’t say enough about the staff at Any Mountain, they were so helpful and made my Grandson’s 6^th Birthday absolutely perfect.
I will absolutely be back! THANK YOU
CATHY Mc.

Like most higher end sporting good stores, things can get pricey here. But not unreasonably so. What makes this place great is the customer service and rental shop in the back.
On my first trip there, I asked to look at some ski googles. The woman took one look at me and said, I know what you need. After digging around, she found me perfect fitting alternative fitting goggles (made for people like me with flat faces). I had been on the hunt for so long and having my old ones for so long, no one bothered to tell me about the alternative fit!
Then on my second and third trip where I dropped off and picked up my snowboard to get it tuned. I noticed how everyone was helping someone, and was offering helpful tips at every turn.
My board was in serious need. I had it in storage for a couple of years, and before I did, I put a thick layer of wax to protect the edges. My plan didn’t work as well as I had hoped it would. Some edges were still pretty rusty. And the thick layer of wax needed to come off. I didn’t have the time or space to take care of it myself. So they people here was able to get most of the rust off, and clean the old wax off, and put a nice new layer of wax on for $ 20.
Definitely worth the trip here.

They sold the pair of skis I had put on hold for my son which was a bit annoying so they gave me a free rental instead. The people that work there are nice but the service is painfully slow. I went in the early afternoon on a weekday and there was hardly anyone in the store and it took 15 minutes to find someone to help us. The store seems a bit disorganized. I like their ski trade-​in program for kids though. You buy a pair of used skis and boots for $ 50 each ($ 100 total) and then next year you can trade it in and get $ 50 credit.

I posted a review 9 months ago, and had to update it due to the extraordinary service I received again. I had big problems with my boots and once again Matt Larson or the «boot guru» came to my rescue. In the 40 years I’ve been skiing I’ve never had boots that I was completely comfortable in for the whole day. I had a trip to Vail coming up and Matt got me in a different boot and I was able to try them out on a day trip in Tahoe. I just got back from my trip from Vail and skied 5 days straight and have never been more comfortable in a pair of boots ever. The Any Mountain boot guarantee is real and I will never buy any ski equipment anywhere else again.

If I could post nothing, no stars, I would. I just got off the phone with ‘Any Mountain’. My first call was answer by a man and ask him if they carry a specific brand and size of boot? He said he would transfer me to the shoe department. I waited on the line 6 minutes with no response. He hung up on me. I just thought it was a mistake so I hung up and tried again. I called right back. My second call was not picked up at all. I let it ring for five minutes with no pick up. I hung up. My third call was answered by a lady. She responded that there was no one in the shoe department to help me. She stated that she would get someone that was knowledgeable and be right back. After waiting on the line 8 minutes she came back and said she could not find anyone and she did not think ‘Any Mountain’ carried the brand for which I was looking. I told her I had a friend whom had just purchased a pair. I was calling to see if they had my size. The lady did not respond and quickly I realized she had hung up and there was no one on the line. I am a very polite respectful person. I was not offensive or rude in any way. I will not call or purchase from «any mountain» again. They must think they are the only mountain. They are not.

I recently visited Any Mountain in Concord to acquire gear for my first snowboarding trip of the year. The sales associate who assisted me was named Maggie. She was incredibly professional, knowledgable and adhered to my requests. I gave her an idea of the amount I wished to spend and she presented a versatile selection within my means. The process was seamless and exceeded my expectations.
The products I purchased are serving me well. My satisfaction, coupled with the attentive customer service I received, has created a returning customer who would confidently recommend this location.

Okay, so my teenager decided to use his hard earned money from miscellaneous jobs, along with his Christmas money to buy a snow board. After checking out a couple of other places, we ended up at Any Mountain in Concord, CA. The service was excellent from the salesman, Kyle, he was very knowledgeable about all of the latest and greatest in snow boards, boots, and bindings. The place was completely packed with shoppers returning their Christmas gifts. Kyle took the time to show him a few different board options, and recommend a snow board that fit his ability and athletic level. He also mounted the bindings and checked the fit of the complete package before we made the purchase to ensure that everything fit well together, and that he was comfortable with everything. In today’s rush rush society it’s rare to find that level of service. Kudos to Any Mountain for having such a good staff.

I came to Any Mountain for a new snowboard and received some of the best customer service from Zach! Very knowledgeable and helpful and an overall wonderful experience! Now I’m ready for my snow trip! Thank you Zach!

Absolutely the best service I have had in a retail store ever. Browsing through the store on thanksgiving weekend, my girlfriend and I were greeted by every staff member. I ended up purchasing a pair of hiking boots because of Matt. His knowledge and service made for an exceptional experience. We had the choice between rei and Any Mountain and the service is what made the difference.

Pretty good selection and mostly helpful staff. Make sure not to buy anything right before a sale though because some of the prices go way down — a heads up would have been appreciated when I bought some skis that dropped in price a week later (but I suppose that is all stores).

I burst into this place during Christmas week, 2014 with a pair of skis and a pair of bindings and a plane ticket to Japan the next day. It was an emergency and these skis had to be mounted asap. The manager and the guys in the shop were super cool, listened to my story, made an exception, and got my skis mounted in time.
The thing I liked the most was the vibe. All the guys were very cool, interested in what I was up to, and all took the time to look me in the eye and throw me a smile. These guys get it and they ski and ride, which is key.
On top of all of it, getting skis mounted here was only $ 30.00, no tax.

Good prices on kid’s ski packages and decent service. They made a mistake on my son’s initial set-​up and mostly rectified the situation, but it was a bit messy.

I had the best experience in ski boot fitting! They are very knowledgeable and experienced (Matt helped me) as he coached me through all the steps involved in custom boot fitting. At one point, two assistant managers came along to assist as well! Very positive, upbeat experience. I can’t say enough about it. My husband was there and went back today to have orthotics installed on his boots and to tune up my skis. He wishes he had come to Any Mountain in the first place! We’re definitely coming back.

We visited here the beginning of August looking for a pair of hiking shoes for our 8 year old. The good thing about waiting till Aug to buy some hiking shoes is you can find some good sales. The bad thing about shopping for hiking shoes in Aug is the pickings are slim to none.
There were a couple of pairs on the wall. Then Trevor came over to see if we needed help. He checked our boys shoe size and came back out with all they had left in that size.
Very friendly, informative and helpful!
We left with a great pair of hiking shoes that were half off! Bonus!
Thanks Trevor, we will try to come earlier in the year next time.

I decided I needed a change of scenery so I wanted to start up a new hobby — backpacking. Robert and Chris were kind and pretty funny. They helped me get everything I would need at minimalist weight. They were both very patient and they knew a lot. I was fitted for the pack and walked out with everything I needed. I’m set for a 5 day solo trip. Should be interesting. Thank you.

Well ski season is pretty much over, and I want to take a moment to thank Any Mountain in Concord. You did such a great job helping me buy my first skis and boots in 15 years. I have NEVER had boots that were custom fitted so well that they still felt great after 8 hours. As for my Atomics… Let’s just say no skis could ever come close (I can’t believe it seemed like a tough choice). I found out Monday head first that the binding adjustments were perfect. I went down face first, skis waited patiently upmountain for me to recover. Nothing broken. Nothing even sore. You could easily have rushed me through, especially the boot fitting process. There is no doubt all the time and effort spent on this equipment made a huge difference.

One pretty good experience when I bought the gear. ($ 800+ At a snowbomb event they put on, not at the store.)
Very bad one (at the store) when I had a problem with it.
Manager ‘Dan’ (Girl) was curt and just unhelpful. Offered zero accommodation.
Why go to Any Mountain if there is an REI in the neighborhood? (A company that stands behind the products they sell and their customers).
I don’t know… it was a rhetorical question.
But, I sure wont go to any Any Mountain again.
Bummer. First purchase with them; should have stuck with a company I trust.

It’s conveniently located next to work, but each time I come in here I feel very claustrophobic. Everything feels so jam packed in here in comparison to REI. The folks are really nice and it’s good to have several choices of sporting goods aside from REI.

The customer service here is a little too laid back. I asked where I could find a specific type of shoe and was directed to the area upstairs. I was told someone would help me once I got upstairs. Soon after, a man came up to me and asked me what I was looking for. I told him, and he looked around and he was as lost as I was. We then walked down the stairs together and he left me to go check the back room. When he came out, he brought out several different colors of the shoe I was looking for. He was very informative about the shoe and answered all my questions.
I ended up just buying a water-​bottle. I waited at the register for almost ten minutes before someone came to help me. I didn’t care. I was not in a rush. But other customers might have lost it and left. When a worker came to help me, he apologized. So, I don’t mind much. Overall, they need to work on their customer service. The facility is nice. But I was the only customer. What would happen if it was busy?

This is THE store for you if you want to look like a pro on the mountain (until you start cartwheeling down the hill because you have no skills!), they sell all kinds of seasonal apparel for skiing, snowboarding, or any other mountain related sport you can think of!
They rent skis & snowboards here, get you fitted for everything you’ll need… and if you have all your own gear, they also sharpen/​wax your equipment too! They have a nice selection of functional clothing & equipment that will go on sale for very nice prices during the middle & end of each season, make sure you check their sales out!