Aramark Uniform Services

Negative stars. I never give anyone a bad review unless they deserve. I don’t come on Unilocal just to bash companies. But this truly is a total joke of a company. We’ve been with them for over 20 years. Dealing with the same BS every time every year. Charge too much, missing uniforms, rate increase, we keep changing account managers every other year. Nobody even wants to work for them. You can’t get in touch with anyone. They are supposed to be a big corporation but yet the most unorganized company I have ever dealt with. Response time is 5 – 20 business days if you can actually find someone that doesn’t quit in the meantime and then, you have to start all over.

I have used Aramark for 33 years in my restaurants. Up to the last two years they were excellent in service for the last 2 years they have been horrendous in doing business with them they would miss service and charge me I would pay them on a regular basis once a month but the accounting department would never post it and it was a nightmare trying to get the accounting straightened out they were overcharging me constantly this company has no integrity at all after working out with certain people in this business they would end up quitting and I would have to start over again explaining what happened if they would give me service for free I would refuse all I have ever received was apologies but no action they just raised me 25% with no advance notice if you want a lot of stress and poor service then use this company

Absolutely the worst uniform service I have ever come across. Almost every week uniforms are not delivered to the employees. Many times they are put in the wrong lockers. Even after being called to correct the issues a week later the concerns are not corrected. They continue to ask for a signed contract but cannot deliver the promised services. Do not use this company for any services.

Buyer beware!
If you are thinking about signing a contract with Aramark, you might as well hand them your checkbook for a couple years. We have been hit with increase after increase (they call them different types of increases, but we get hit about three times a year) and there is nothing we can do about it.
Their only saving grace is their driver/​rep is awesome.

We used this company as long as we could and tried really hard to get them to improve service but with the high turnover and general disregard for customer service we finally had to exercise out right to cancel our contract. They wouldn’t even call us after we sent registered letters voicing our concerns and intent. Even after their last pick up it took nearly a year for them to take their hamper put of our shop. I wouldn’t recommend this company if service is important to you.

Aramark Uniform Sevices was a horrible business decision. Service is a word that should not be used in their business name as I have not experienced anything but grief with this company. The contracts are deceiving and forced and since signing up for their linen services have seen my rates doubled in just four months, with no clear, or direct explaination as to why. The answers are always scripted and vague and there has been no effoert to show up for arranged meetings or calls to resolve my issues.
Do yourself a favor and do dilligent research when choosing your linen company and I would suggest not using aramark. Read the reviews on this website, the complaints are all the same, service and contract/​rate based and not by coincidence.

Worst uniform service possible. Constantly bringing the wrong product, losing our products, bringing us other peoples products etc. Our weekly order consists of Shirts for two employees, Two bundles of rags and two bundles of fender covers (auto shop) and our order is wrong in some way as often as it is correct. On top of that, without warning or justification and outside of our contract terms they increase our bill about every month. The customer service is also horrible and trying to get a problem resolved is akin to getting a bill passed in congress. Save yourself the headache and hire someone else.

Do not use Aramark for your business, they are the worst company I ever hired for my business, they charge you no matter what if you use their product or not as soon you sign the contract with them you have to pay them.
They delivered the wrong napkins for us most of the time we complained to their main office, no responds but continued deliver the wrong color, we asked the driver about it and he said this is the only color they have, so we asked him to take it back we wont use it, he refused to do so, still he left the napkins on the shelve and despaired. we didn’t used the napkins and they came every week saw the napkins and give us a full invoice, this event happened for few month, I end up to hire an attorney, but guess what that wasn’t the first time they are used to that and prepared.
At the end we paid they thousands of dollars to get out of their contract.
So if you really want to hire them, make sure you try them for few month, no long contract, I asked for one year contract they give me a nine years contract instead.

never ever use aramark!

Sacramento Aramark took us for granted and to the cleaners for the past six years. Aramark bought our old local vendor and then jacked up our prices by so much. I complained over the years to no avail. I feel stupid for not having called for other bids sooner. I just switch to another company which seriously lowered our prices by more than half and not just a promotional pricing either. I figured that I over paid Aramark by more than $ 80,000 over the past five years alone. That bites. If you have Aramark now, do yourself a favor and shop around for better pricing and service.

Can I give negative stars?
This is possibly the worst garment company ever. Every week they shorted my company something. They would drop off uniforms that weren’t even close to anything we ordered. They said that if we needed things to call their customer service and they would try to get it to us the same week. It NEVER happens. I’d get a call months later asking if I ever got the delivery.
In the two years I’ve been dealing with them, I was given the run around trying to get a hold of someone who could make changes, send me a copy of the contract etc… I must have gone through at least 4 sales people or managers just to get questions answered.
We finally completed our contract. Trying to arrange pick up of their stuff was ridiculous. I was even working with the district manager. Once they picked up our stuff, the driver said we were missing 159 shirts. We are only a facility of 35. The missing 159 was equivalent to over $ 4,000. I asked the district manager to research how we could be missing that many. He found 34 more shirts.
This is the worst company to work with, and they are ridiculously expensive. So yourself a favor, go anywhere else.

Unfortunately, our experience with Aramark customer service has been extremely frustrating. Not only is the customer service non-​existant, but over the last 6 months, we have had to chase down the right people to talk to for the name patches to be on our work shirts! With countless calls into the regional manager and now corporate, the communication is horrendous and still, there seems to be no efforts to remedy our disappointment. Also, we ordered polo shirts for our company owners, which are still not in the right color. No one in the company seems to know anything about protocol around order-​filling, reimbursements, or order-​correction.
However, we give our the delivery guy FIVE STARS. He has been absolutely fantastic! Always extremely friendly and professional. Absolutely no complaints about working with him!

NEVER EVER use Aramark! After setting up our initial contract, Aramark forged… yes, FORGED my signature to lock us into another 4 or 6 years. I informed Aramark to terminate services, unbeknownst to me, was locked into another long term contract. Aramark attempted to hold me to the contract. When my lawyers sent them letters, they stopped picking up the soiled rags but continued to deliver against our wishes. The soiled rags created maggots, then flies all over the gym and throughout the juice bar. It was disgusting. Not wanting to throw the soiled towels away and be charged for them, I threw them out back in a sealed trash bag and made numerous requests for them to pick it up. When I left that company, the lawyers were still sending demand letters. Not sure what came of it all.
Oh, and by the way… Aramark promoted the Territory Manager, who was overseeing my account at the time of the forged signature, to District Manager. Nice. They never even informed me I was issued a new Territory Manager because no one ever checked up on our account.
I am in the processing of setting up vending services with Aramark Refreshment Services at my new employment. Not my choice, I am being instructed to. For the past 2.5 months, I have been going back and forth with the Territory manager. Each times she sends me a new opening order to review 1) prices have been increased 2) new items that are not needed have been added 3) items I’ve told her we would supply were never removed. Our monthly service charge and equipment upkeep charges were increased. I think she was hoping to deal with a less observant person than myself. Shady!!! Needless to say, doubt we are signing any contract with them.
These two experiences have left me with no faith in the Aramark name — regardless of division.

This is one of those slimy sales organizations that gets you into a contract and makes all kinds of promises that they cant deliver on. Including, but not limited to, buying out of the contract. My employees lost there shirts and we are no longer using the service. They have provided me with no solution except to keep paying the full contract as if they were still providing a service for me.
STAY AWAY! there are far better companies to deal with. I just have to wait until 2013 otherwise they have threatened to destroy my credit.

Aramark Uniform Services Concord continues to provide the most outstanding service. I am especially impressed with the knowledgeable and helpful staff; from the receptionist that always greets you with a smile, to the general manager that has been so supportive of a variety of community causes. A special shout out to their customer care coordinator… she’s saved my butt more than once. Thanks again Aramark Concord!

I saw that my bosses review was recently removed. Unilocal said it was due to the fact that it was posted in both the concord and oakland locations. Unilocal also removed the picture of the sign truck I designed for him. One of the picture was posted by me, I however did not receive any notice that any of my content was flagged or removed. The big guys at Unilocal should stop deleting negative posts from big name companies just because they want the money the big companies can give them. Unilocal is supposed to be to help grow small business and to give the consumer and honest opinion from person to person based on experience. This is not fair or right in any way that big business with their fat wallets are controlling Unilocal content. Aramark is a greedy crooked company that uses lies and has HORRIBLE customer service.
Beware of Aramark Uniform Services!
Do not use this company unless you’re willing to get suckerd into a long term 5 year contract that they will hold you to another 5 years if you do not send a letter 60 days prior to end of contract, our letter was 16 days late on a 5 year term as Omar in customer service said we have to go another 5 years or he would send us to their legal department. Could you believe a huge company like them would rather take legal action to enforce a contract that I did not sign from a company that no longer exists. The service was not the best as they would lose pants & shirts and try to charge me for their mistakes saying i must have lost them, only after many confrontations with the driver did they miraculously find the missing cloths but then all of a sudden rates went up 40%. Below is a copy of the end of term letter which was sent to Concord & Oakland address’s.
Sawmill Flooring
3251 Jacuzzi street Suite A
Richmond, Ca 94 804
510−524−9663 p
510−524−9660 f
2−16−11
Aramark Uniform
PO Box 5826 5000
Forni dr Concord, ca 94 520
To whom it may concern;
I would like to end services with your company for customer # 12 075 001 immediately as the 5 year term is up. The original contract was with Sawmill Hardwood which closed in 2007 And the person that signed it does not work here because she left when the Business was closed. I took over lease of building and renamed company Sawmill Flooring middle of 2007 I did not sign the contract and now I get a call from your staff that said Because this letter was 16 days late I have to endure another 5 years with Your company. You’re welcome to come pick up your rug and clothes ASAP.
Sincerely
Dennis Murchison
Sawmill Flooring