Benefit Brow Bar at Macy’s

SAVITA is the BEST… I been seeing her for almost two years! If Savita is out Anna does an great job as well!

I went from loving thread to loving Wax. Never going back! Benefit Brow Bar in Concord is the only place I go for eyebrows, I Always leave this place satisfied!
I’ve been seen Savita, Nancy, but have been seeing Aime for the past year.
They all do an amazing job! And such great customer service! It’s like going to get your brows done by a friend!
They accept drops ins but I recommend making an appointment. Drops ins usually have to wait around.

The week of your birthday, if you sign up for the Benefit Birthday club online, you get a free brow waxing/​shaping. It’s a really awesome gift, especially if you don’t get to do fun and special stuff like that a lot, like me!
I didn’t schedule an appointment but they took me anyway. The benefit representative who helped me «Lex» was really perky and friendly, but she kept insulting me, which I didn’t like. And I don’t know why, maybe because I didn’t schedule an appointment?! Not sure. But I didn’t come to the Benefit Counter to be put down.
If I knew I was only going to be insulted for my beauty ways (or lack thereof, as she alluded), which may not have matched what she does for herself, I never would have signed up to receive this special gift for my birthday and I wouldn’t have come to this Benefit Brow Bar Location. Way to make someone feel celebrated and special on their own birthday.
After sitting there listening to her «suggestions», I politely thanked her for her «help». I didn’t walk away from that experience feeling good, I regretted going there. Representatives/​employees of «Fancy» brands need to realize customers experience life challenges and should not be judged because of what they can or cannot do for themselves.
I would not return to this Benefit Brow Location for any reason, I would advise anyone to not visit this location, but to go to the store Ulta, where they also have a Benefit Brow Bar, you might get better service there.

Savita does a really good job with waxing your brows! She listens to you and she is very understanding. She knows what she is doing. It’s very hard for me to find a good place but Savita is the best! She is also very easy to talk to too. Some girls who work there are very quiet and don’t talk to you when they are doing your brows.

Went here in a panic because my usual place stopped waxing. Made an appointment and arrived early. Had to wait a little bit for someone to become available. Ended up getting Nancy and fell in LOVE with her. Not only was she informative about the process but I felt like I was chatting with a friend. Definitely the best customer service from Nancy and can’t wait to book my next appointment with her!

After Sarah left, I just realized the only reason I went there was because of Sarah. I was just waiting for one hour and unfortunately ended up leaving without getting services. What irked me the most was a bunch of sales associates and brow experts were just standing there without even calling on the next person or even care for the surrounding. You literally have to go to the counter and kinda put your face in front of them to get attentions. One of the girl was actually super nice and originally I bought one item and paid for my brow service. Not too sure what was going on there now. Incompetent manager, maybe? Bad scheduling? I don’t know.

Alex was such a sweet helpful and knowledgeable girl. I came in to try the hello flawless Foundation i have heard so much about, Alex patiently sat with me to color match as well a displayed & sold me on a few products I was missing out on. I will definitely be coming to see her for my brows soon !

Anna is amazing !! I’ve gone to her for a while now & she’s never failed me. She’s super sweet & always knows how to make my brows look great !! I’ll be her client forever.

Anna is absolutely amazing! Every time I leave her chair I am NEVER disappointed. She’s so nice and she actually remembers who you are so its not one of those awkward «oh hey girl… remember me?» conversations. I encourage you to go to her specifically. I will never go to anyone else! Thanks Anna!

This review is about my experience with a girl named Vivian at this particular brow bar. From what I understand she’s new, and oh man did they find a gem. I really enjoyed my experience with her. She greeted me with a smile, which was really nice. Most people now a days don’t do that so it was great to see a genuine smile. She spent a good 10 minutes looking at my brows and seeing what was gonna be the best way to shape them and everything, and talking to me about what I wants and what she was going to do to give me the shape I wanted. My brows came out beautiful and full just like I like. I have officially found me brow girl. She was also really fun to talk to during the service as well. I highly, highly recommend her. She really is a gem and you won’t be disappointed!

I have been coming to Anna for about a year now and it has been nothing but amazing service!!! I was a little worried at first because I was used to my original brow lady and trust does not come easy for me when it comes to my face, but Anna is amazing at what she does! I have never had an issue and always love how my brows look! I highly recommend her services and the fact that she is a total sweetheart makes it even better!

Came back to the brow bar crossing my fingers I got someone good and got Ana, I was a little scared not knowing what kind of work she did, but I was pleasantly surprised she did an amazing job and her personality awesome as well.

I’ve only done my brows with Ann. She does a good job but her customer service skills are awful. The last time I came by she told me without an appointment was hard to do my brows. Which I understood. I came back today with an appointment anounced my self at the front desk. The front desk lady told her I was there. After 15 min of waiting no one came by to apologize I asked and nothing either… I got tired and left. Very disrespectful with others people’s time when she asks to be respectful with her time and make an appointment.

I just want to said that Anna is the Best!
I got the privilege to meet her at Eyebrow bar and science the time I always get my eyebrows done by her she knows exactly how I like to get my eyebrows done in few words she is amazing

I came here because I go to the Benefit boutique in Los Gatos on occasion and always have a great experience.
The ladies at this brow bar are extremely attentive. I stood at a counter for only a few seconds before a representative approached me and asked me if I need help or had an appointment.
My aesthetician was Niccole. She was very personal– usually I hate small talk, but she made an apparent effort to make me feel comfortable. She also has a good understanding of when it is appropriate and when it is not appropriate to ask a question. I usually find myself battling wax on my face or a hand on my nose when aestheticians ask me questions while waxing, but it wasn’t the case this time.
She was very thorough and insisted on getting the last straggling hairs, but there were still a few blatant out-​of-​place hairs I found when I got home and tweezed. Maybe more natural lighting or a close-​up mirror would help alleviate the problem?
Overall, great service and I will come back again if I ever find myself in Walnut Creek and in need of a wax.

Theresa is hella BOMB! She’s so sweet and helpful! I walked in a dry, crusty mess. And she hooked UP my face and brows. She color matched me and found the exact shade of my rare asian skin. Lol. I will definitely go back for more when needed. Highly recommend this place for beginners and ppl who need heavenly intervention for their cosmetic needs.

There’s 5 people working at this benefit brow bar. 1 is waxing and the other 4 are standing there doing nothing. I’ve been here for 20 minutes and the finally come up and tell me that they give a 5 minute grace period to people with an appointment. I’ve been here waiting since 11:05 and they are waiting for people with an 11:20 appointment. I’m literally sitting here watching them all chat and stair at their phones and snapchatting
If they had better customer service I would give them a much better rating because my eyebrows always turn out great.

I’m so lucky to found Anna here in concord benefit sun valley mall, I got my brows done here with her and was blown away, she did my brows look amazing and she did wonderful job.
She’s Very sweet and nice person plus lots of Patience because I have a very sensitive skin and she always using lots of good product to make my skin cool off :-)
So happy I found her :-)
Yeey

As the Duchess of the Concord Benefit Brow Bar at Macy’s, and having written a review over 2 years ago, I thought it was time for an update. I continue to come regularly, and almost exclusively see Anna.
Anna is THE best at what she does. I always feel like a new woman after I pay her a visit. She knows how I like my brows, and she waxes, tweezes, and trims them back into shape in no time at all. She’s friendly, professional, and efficient.
For a «special occassion,» I’ll splurge for lashes. When I first started, I’d do a half set (the outer corners). The half set is cheaper than a full set, and is great for every day. For my birthday, I had Anna do a full set. What a difference it made — even with my glasses on. For vacation, I told her I didn’t want to have to wear eye makeup in the daytime, and she did not dissappoint. My lashes were AMAZING! They were full, long, and stayed on for the duration of my trip — even though I spent hours in the pool & on the dance floor. One thing I know — everyone always has lash envy after I come see Anna.
The rest of the staff here are also friendly and helpful. I’m exclusively using Benefit products for my face: Concealer, Foundation, Powder & Blush. I make sure I always shop with the girls here (paying with my Macy’s card doesn’t hurt either.
Until next time!

All right I have an all new favorite from Benefit.
The POREfessional.
My genetics dictate that you will more than likely be starring into my pores than my baby blues. Therefore I need all the help I can get.
POREfessional is a balm like substance that comes in a tube that minimizes the appearance of pores. Its silky and soft and sometimes I just wear it by itself without any concealer.
I need all the silky smoothness I get now these days.
There is another product called High Beam. It’s known as the «supermodel in a bottle»!
Hmmm, with my lack of height and fat ass I also need to have as much super model to rub off on me as possible. When I feel like I need a slight glow I just brush on a little High Beam and I’m positively beaming. Or so I think.
I am also becoming a big fan of buying my products online rather than coming in to the store. But this location is very convenient. So I do still stop by occasionally.
If you see me beaming as the consummate professional, you’ll know why.