Benjamin Franklin Plumbing Concord

Quick and easy service from Efrain. Can’t complain about that.
He took the time to teach me about my disposal issue. There was no extra mess and he used those boot cover things which I appreciated.
I can call back anytime for help so I am pretty happy with my service

I appreciate that they are concerned about their reviews here on Unilocal.I received a call from them asking what they could do to raise their rating. They really couldn’t do enough to fully satisfy me but they did install a new water heater at my personal residence at no cost to me. So for their good faith effort, I’ve raised the rating a couple stars. And maybe I can get a break on some future work.
Another point; I’ve always found their plumbers to be quite competent, quick to answer any questions, and always clean up the work site upon completion.

I called on a Monday afternoon and they offered to come out after hours for $ 159 or the next day for $ 59. I chose the next day and they gave me a window. They came inside of that window. Effrain was very courteous and forthright about the problem. It turned out that the clog was a broken pipe and roots in the pipe. He couldn’t solve it with a snake. So, he called it in and gave me full replacement price on the spot. Again, very clear about what the problem was, about why it would cost what it did, about what would be my best path forward.
The problem isn’t fixed yet because I haven’t pulled the trigger to do it, but I look forward to working with them to get it repaired.

I’ve used Benjamin Franklin Plumbing on multiple houses. They are always punctual, knowledgeable and courteous. Thank you Effrain for your recent service.

I hired Benjamin Franklin Plumping ⁷⁄₁₃ and had THE WORST experience… nothing but problems from the beginning. Three years later I have to have all the job replaced. I had kitchen sink, dishwasher, and gas stove line, bathroom sink hook up etc. The sink needed to be reworked, the bath sink leaks, the gas line is not to code (even with an inspection!) They cut off my gas fireplace upstairs to accommodate a flex line for the store (Not to code). Needless to say, I am now redoing the entire job! Plumber Harris was a joke… steer clear of this company, they try bait and switch. Also they are super expensive!

Benjamin Franklin Plumbing came out to check a «leak» that we had in our bathroom and initially, we thought that we had to cut through the floor to get to the pipes, or cut through the walls to repipe the whole house; 6 – 8 weeks of work to get to the leak, fix the leak, repipe that part of the house, and then all the remodeling we’d have to do to the bathroom. We were looking at over $ 7K worth of work…
And then came Ariel, who is our plumbing angel in disguise. He came, ready to tear through the floor, cut up the wall, etc. as he was supposed to do. However, before he did any of that, he wanted to not only double check, but triple check that the leak was a «leak» and that it was coming from where we had initially thought. After spending more than hour just assessing the situation, Ariel and his team concluded that the leak wasn’t coming from our house, but from the house next door that had creeped beneath our house. In doing so, he saved us thousands of dollars of unnecessary work and thankfully helped our neighbor out in the process as well.
Amazing customer service from the company, especially Ariel and his team for being so thorough and careful. Benjamin Franklin Plumbing is our go-​to for any future plumbing needs.

This was my fourth experience with Benjamin Franklin Plumbing in the last 12 years. As in each of the previous times, I found them to be prompt, efficient, and totally reliable. In fact, I have never had to call them back for follow-​up service for the same repair. When it comes to plumbing, you want the problem fixed quickly and correctly the first time. This company does not disappoint.
This time the kitchen sink would not drain. I called the company Sunday evening. (Yes, they actually staff the phones on Sunday!) And by 9:30 Monday morning, Jonathan was at my door. After inspecting under the sink and under the house, he called in Oliver who made a second assessment and presented my options, explaining everything in great detail. I opted to have about 10 feet of pipe replaced under the house, but was concerned about getting such a big job (I thought) done the same day. However, by 5:00 pm that day, all the bad pipe had been replaced and connected to the main drain line. Oliver took the time to show me where the old pipe had deteriorated and then went back under the house to test the new plumbing for leaks. Happy to say I was able to start running the dishwasher with last night’s dirty dishes before my wife came home from work.
I couldn’t be happier with the repair and, if the need arises, I won’t hesitate to call on Benjamin Franklin Plumbing again. Need I say more?

We recently had a clean out installed at our home. Jonathan and William were very professional, prompt and courteous and did great work. They take pride in their work and, despite the messy/​muddy work they had to do, they left the place spotless and exactly the way they found it. We highly recommend this service.

Had my yearly service on my tank-​less water heater by Oscar. He was knowledgeable, personal, and courteous. He was there before the time scheduled, and made sure everything was working before he left. Just great service and great employee.

Efrain came to my house to repair a leak under my bathroom sink. He was prompt, courteous and knowledgeable in his job. When he came in he immediately, without my asking, put shoe covers on his shoes. He asked if I had animals, which I do and told him our puppy was kenneled. He looked at the leak and within minutes had diagnosed the problem. He did not try to do unnecessary work. Efrain knows his profession and shows concern and solutions that are acceptable. I would definitely recommend him and Franklin Plumbing for any job.

The garbage disposal at our home recently stopped working. We contacted Benjamin Franklin Plumbing of Concord. They sent Steven out to us to examine the problem. At all times, Steven was highly professional and naturally amiable.
Steven also went out of his way to obtain the correct garbage disposal replacement. Furthermore, he gave us a break on the initial estimate. –Way to go BFP! –Thank you Steven!

Jimmy Marquez from Ben Franklin Plumbing was very helpful this morning. He was on time and did a great job explaining the options, was able to take care of the problem in less than 20 minutes, and made helpful suggestions. The price was very fair and we really appreciate how pleasant he was.

We called Ben Franklin with a busted water main & we were lucky to get Jimmy Marquez as our service technician. He worked hard & fast getting this 2 day job done in one day! We are very happy with the service and especially, Mr. Marquez!

I have used this company over many years and they don’t disappoint! They only hire people with a lot of experience which sometimes causes you to have to wait to get the right person for the job. They have installed new plumbing and disposal for a new kitchen sink, trenchless sewer pipe when our sewer exploded, and a water filtration system.
Recently, I had a problem and I dealt mostly with Cary who wouldn’t let me get off of the phone until she solved a few issues. She had me meet with a very tall but knowledgeable gentleman whose name I can’t remember! Now that’s customer service! I also spoke with Kim and Raphael who checked in with me.

I had a dire sewer situation with broken pipes all the way to the street where the City’s line connected with mine. This was an ugly, nasty job and far bigger than anyone could imagine. Ben Franklin Plumbing came on time, were very professional, knowledgeable and made every effort to work within my limitations. They kept me informed every step of the way, were respectful of my property and animals.
Thank you Jeremy, couldn’t have done it without your help!

I found this company on their internet web site. Michael was very helpful. I even bought the yearly maintenance program because it made sense.
Unfortunately there was a snafu, the plumber was supposed to come on Sunday, i waited and finally called only to have the lady first tell me she could not find my request???
Then finally found it, not properly filed, that is why she could not find it
and then told me that the company had called me on Saturday to let me know that the they had to cancel the appointment on Sunday, and to call them back to reschedule it.
I don’t look at my phone much on the weekends and finally found the voice message.
I rescheduled the appointment and the plumber came out.
Said the disposal was broken and gave us the cost of either buying one ourselves and having the plumber put it in or the plumber would upgrade the disposal and put it in; which was costly.$ 500
So we opted to wait until we could research the best disposal ourselves and then probably call him back to put it in.
but then today the disposal seems to be working, go figure?

John did an excellent job. He was very knowledgeable and very polite. Our water heater broke and our garage was full of water. I walked into the garage around 8pm
Saw the water and immediately called Benjamin Franklin. John came out started cleaning up. He wanted to start that night replacing the heater that night. I told him I wanted to check pricing from other
Companies. Benjamin Franklin (John) won the bid because of John’s knowledge. I am glad I chose Benjamin Franklin.

Benjamin Franklin Plumbing just completed a complex, multiphase project at our home, and I could not be happier with the results. When we first met with Michael, the supervisor and project coordinator, I discovered that the previous plumbing company overcharged us more than double the cost that BF charged us for doing the same exact job.
On every aspect of the work we just had done, we found BF to be honest, hit the bulls eye every time on the exact problem and the best solution, clearly present us with a concise range of options without any sales pressure, and follow through competently and professionally while keeping us posted from beginning to end. They were also up-​front about their pricing, and the final charges were very reasonable.
Their customer service was top notch in every respect. I appreciated the courtesy and kindness of the entire staff, starting with Michael who was easy to talk with and to get a hold of when I had any questions. Then there was Kim, the very competent dispatcher, who served us well as the «central switchboard» who kept track of all the details during the ebb and flow of the work process. She was always there to keep us in the loop regarding where everything stood as the work progressed. And finally, the very capable workers were always friendly, courteous and sensitive to our needs and schedules as they worked diligently outside and under the house each day.
Without question, I heartily recommend Benjamin Franklin Plumbing as THE go-​to company when you need to keep your water running smoothly without losing your shirt or your sense of continuity while the unavoidable whirlwind of work goes on around you. Great Job!

My first experience with Ben Franklin went a little awry, but after sharing my experience on Unilocal the manager promptly messaged me, apologized, and asked how he could make it up to me. I was impressed with his efforts and his sincerity. The manager, Ron, is an honorable guy, and when I did have another issue, he dispatched a tech named Daniel to my home to help get me sorted out. Daniel arrived promptly and got me up and running again with utmost professionalism.
Goes to show that everyone deserves a second chance. Give Ben Franklin of Concord a chance — you won’t regret it.

John Hand came out when I developed a leak in my water line under my front lawn. He found the leak and replaced the broken pipe with higher quality pipe to ensure that I would not have a recurrence of the event. I noticed how well he worked coordinating his job with his boss Ron. What a team!
I trust John to do a good job; he is a top notch plumber who really cares about his customer. I’ll ask for him next time.