Big O Tires

I called them in the morning to get a set of new tires on my vehicle, they didn’t have my size on stock, but they ordered it and had them installed in the afternoon. Great service and really friendly staff, looks like I found the tire shop for me!

Wtf??? An oil change usually takes how long? I left the shop this morning at 10:47, it is now 3:48!!! And I still have to come back for my realignment??? I even stopped back at 2:30 hoping I just missed my phone call! Wow!!! All I can say is I will not be coming back! No wonder it wouldn’t make a difference if I made an appointment or not! This place is so unorganized it really isn’t funny! It frustrating!!! :/

Here the second time for flat repair. Honest people. They don’t force upsell anyone and just tell it as it is. Will bring car here for other repair work.

If I could I’d give 0 stars… I brought in my car to fix a tire and rotate the tires. Left it there for an hour, when picked it up they said they fixed the tire and everything is done… my tire pressure was all over the place. One tire was at 40 two at 30 one at 24… so upsetting and the tire wasn’t fixed of course:(

I come here for all my maintenance and tire work. The service here is friendly and knowledgeable. They don’t try to haggle you into getting additional services. They are prompt and I have never had any issues with them.

Not all BIG O TIRES are the same. I live in Danville and when you nickel and dime me for 20 bucks you lose my 1500 buck new tire sale… I will, from now on, spend the time to drive to Clayton BIG O. The owner has heart and never up sells. I used to drive from Oakland to see him. Well worth the drive for honest trustworthy work that is fast. There is something to be said for the owners hands that are as dirty as his employees!

Great customer service and Free Shuttle once you drop off your car and once job is done.

I dropped by Big O Tires because the used car I just bought has a tire pressure sensor and it kept going off. Though the tires were not purchased by Big O, they added air and leveled the pressure in each tire, as well as inspected the tires for wear, etc. They said they are in good shape and I wouldn’t need to replace them for a while. I asked how much I owed them and they said nothing and if I wanted I could drop in monthly to just have them check the air pressure. What a great bunch of guys! I will definitely purchase my next set of tires from them.

I am thrilled with this place! I took a trailer tire to them this AM, it wouldn’t hold air. I was taking care of my 14 month old g-​son who needed a nap, the timing wasnt great!!! I pulled into their parking lot and was approached as I got out of my car. They took the tire out, fixed it and put it back in my car, 10 minutes flat. AND, no charge!!!
Didn’t have to get the sleepy baby out of the car, all good!!!
GREAT service!!!

These guys have never let me down. Great to deal with. Feels like the neighborhood tire shop. Always where i go !
A story — while at the ATM across the street one of their guys runs across the 4 lane street, up to me and says «i yelled to you — some homeless POS opened your car door and was in your stuff — but you didn’t here me»
Now THAT’S” customer service !!!
That won my business from here on out !!!

Thanks Big O!
I discovered a screw in my tire coming home from San Bruno. My BIL recommended your shop. It was a great experience. Quick and very efficient service at a great price. Special thanks to my rep Dan for the humor and smile.

I have been a customer at Big O on Clayton Rd in Concord for several years. Erik and the staff are great. I drove in to the parking lot on Friday evening right before closing, and the service I received was just great. I had a nail in my tire and I was out of there within 20 minutes. Thanks for the awesome service and turning what could have been a bad situation into a good experience.

I have patronized a different Big O Tires for years. I decided that the drive to the location was too much and I called this location, since they are a mile from my house.
They were happy to honor the free rotation and balance warranty provided by the other location. My truck was pulled in while I was still checking in and I am very happy with my experience here.

Needed new tires and brakes plus wanted a humming noise checked out. They found a bad front hub and some front end work that needed to be done. I have an extended warranty and they dealt with the warranty company promptly and got the work done in a day. Feels like a new truck!

AMAZING! Customer service is EXCELLENT! Erik is just THE BEST!
I came in with a flat tire and I was out in 30 minutes! My car was perfectly fixed and ready to go. The workers were all nice and kind and did a wonderful job.
Thanks thanks thanks for a WELL-​DONE job!

Thank you Big O tires — for always taking care of my BUICK! And No I am not ever giving up the Buick!

One of the workers backed another customers vehicle into my vehicle. Very little damaged was caused but the worker looked to blame me, as if I was the one driving. Totally disappointed in seeing someone not take responsibility for their actions. Not going back again.

I cracked a rim on the way to Concord and it resulted in a nasty flat tire in the midst of rush hour traffic. Once I got the spare on, my dad took me to this Big O location to get it looked at. We ended up having to purchase four new tires and rims, and we spent well over $ 1000 dollars.
By this point, everything was fine; the guys who worked there weren’t overly friendly or anything, but it was nothing to complain about.
Two days later, and it was time to pick up my car. I grabbed the keys, said my thank you’s, and got in… and I made it less than a mile from the shop before I had to stop the car.
My spare tire was rattling around in my trunk and making some crazy noises, so I pulled over to see what all the racket was about. I pop the trunk, and there’s my spare tire– tossed carelessly on top of all my things. Ok, so I know most people don’t keep a ton of crap in their trunks, but I’m a full time college student who COMMUTES from Concord to Sacramento on a regular basis. Needless to say, my trunk was jampacked with school things, such as my backpack, some books, and a plethora of different pairs of shoes. The spare tire has it’s own little spot underneath the lining of the trunk (which is where these guys got it in the first place), so why not take the extra 2 minutes to shove it back underneath? Nope– they tossed it on top of my things and damaged my textbooks AND my favorite pair of boots.

I had a ‘alignment’ problem… ALL due to my driving-​error; & ‘hitting’ a curb, etc.
BIG O was incredibly kind, thorough, etc. in evaluating my needs/​repair, etc. In my Opinion, they repaired it & 100% made my steering ‘well’ again.
It is sooo nice to be able to find a ‘shop’ that treats me w/​a tad bit of respect, & does such a gr8 job… I have been getting my Tires & Oil Changes there for some, this recent repair merely UNDERLINES my reasons for STAYING w/​this BIG O.
A HUUUUGE Thank You for a job WELL-​DONE !

Smells like extreme rubber in here.
Here’s a bit of information about getting a tire for a Honda Fit.
— They don’t really have any in stock
— They would have to order from their warehouse which probably will only have 2 available
— Cost: ~ $ 150 with labor, taxes, tire (all for only one tire)
After coming here, I decided maybe this is not the best place to get the tire.