Brookstone

Great service. Got a great price on a fant as dyic water filtering system and curbside deluvery. I think his name was Neil. He was graat and do was the other gentleman. Can’t say enough about their service snd the item I got!!! P. s– if I got the name wrong, forgive me. I was supposed to write this a few days sgo.

Went to purchase an expensive massage chair as a Christmas gift but left after an older Caucasian man was rude to my family and I. This man should not be in retail or any type of customer service related field. He has absolutely zero people skills and needs to watch how he speaks to other people’s children. My Son is 15, polite, and very respectful. He had absolutely no right to speak to him the way that he did. I will NEVER shop at a Brookstone again. Worst customer service ever!

I was told by a heavy set Caucasian that if you want to try the massage chair you have to be 100% sure that your going to buy the chair before you can try because she saw I’m brown what’s out for this bias rep

Really bad customer service. They had an old disable guy by the door when my son and I decided to try a massage chair. I told my son to try it first when this guy, in a very rude way, told my son to get his shoes off, which he did, after having him to remove his shoes, he told him more rudely that he needed to be 18 to «turn» the machine on… He didn’t even acknowledge me there. He was just very unprofessional and rude. He should not be at the front of that store. Not stepping in that store again thats for sure…

Worst customer service ever! They talk down to you if you touch something on the showroom floor that you shouldn’t touch. They really shouldn’t have items on display if you can’t touch them! Horrible customer service!

Went here to purchase a massage chair, but thought let’s try a cheaper option and see if it works. Went ahead and purchased a massage topper and tried using it for a couple days. The topper, however, didn’t work as well as the massage chair, so decided to return and get the $ 6k massage chair instead.
While at the store, we wanted to try the chair for 5 minutes to make sure that’s the one we want, but the Brookstone manager wouldn’t let us touch the massage chair remote. He kept treating us like we are untouchables. I told him «If we want to buy the massage chair, we need to see how the remote operates and what functions it has». He finally let me take just a «look» at the remote. Till the end, he never let me even touch the remote or even try it.
And while we were trying to have a conversation with this manager, his employee starts vacuuming the floor right next to us. The sound of this vacuum was extremely loud, to the point that we couldn’t hear what this manager was saying. I told the manager to ask his employee to turn off the vacuum, as it was difficult to hear him, and he says this: «Well, the store is going to close in 15 minutes you know, we all have to do our jobs and go home soon so. you know.!» We thought «We are going to make a $ 6k massage chair purchase from these guys. It is not like they get customers making a purchase like that every day, so the least they can do is respect us and treat us well». We asked them to turn off the vacuum and that was the manager’s response. Splendid! Looking at the managers pathetic discrimination and low class attitude, we told him we will come back tomorrow, return the seat topper and purchase the massage chair. We were quite disappointed and shocked with their treatment.
Came back the next day to finally return the seat topper, everything goes smoothly until the cashier asks my husband to provide our home address. We ask «Why do you need our home address? To send mail?» He says «Yes, need your home address to send mail. Please provide me your home address.» We tell him «No, sorry, we are not interested in receiving mail» and he says he won’t take the return if we don’t provide him our home address! The cashier kept forcing us to provide our address. We stood our ground and did not provide our address and he purposely made us wait for about 45 minutes just to give us a hard time. We still did not budge. Finally he gave up and processed our return. If this store does that to you, know that they are deliberately doing it so in order to bully you, so please do not give in. No store can force you to opt in for spam mails.
After that disaster of an experience the cashier gives, he says «Alright let’s take care of your massage chair purchase now.» We were not foolish to go ahead and give business to Brookstone after their sickening and repulsive treatment. We did not buy the massage chair from them. No store treats its customers the way this store treated us. Our recommendation would be to RUN from this place as far as you can!
We ended up going to Costco and found a much better massage chair with a cheaper price tag and a better deal, plus a white glove delivery service for free! And Costco really stands behind their product. So if you want to buy a massage chair or a big ticket item go to Costco. Amazon is another great option. I cannot wait for the day when all Brookstone stores are shut down and everyone buys massage chairs online. I would love to see this store bite the dust, for they were not only discriminating and rude to us, but extremely rude to many customers around us. We observed that this store harasses its customers with all their might. Please do yourself a favor and do not shop here.

We stopped in here on New Year’s Day. Foot traffic through the store was light and we were greeted not long after entering. We stared at a wall of iPad cases but couldn’t find the one for iPad Air. It didn’t take long for an employee (the manager, I think?) to ask if we needed help. He kindly directed us to the right area and I found one I liked soon after looking at their (somewhat limited) selection. ($ 40) It immediately flew out of my hands to the floor, which is why I need the case to begin with: Captain Destruction (me) is pretty clumsy at times.
A third employee assisted us at check-​out. We’d heard the manager telling the guy who greeted us to clean up a spill on the floor and I made a comment about his gruff-​sounding order, but cashier Matt said he’s a really great guy to work with and that all the employees like him. It seemed like a pretty cool store with a great working atmosphere.
I’ve been in here before but usually with something specific on my list. I don’t really like shopping so I’m not much of a browser, but this store would be fun to walk through more slowly. Or to just come in and spend some time in the full-​body massage chairs. I wish every store had those! :)

Came in with the intention of buying a massage chair (on a Sunday evening). Approached a person (who happened to be the assistant manager)…got helped right away. It didn’t take a little time to get all of the paperwork processed, but the majority of the staff was nice and forgiving about my 2 ½ who was bouncing off the walls (since the transaction was taking a while).
Told that it would take about 5 days to get the chair — that I would receive a call on Monday or Tuesday about delivering the chair. Didn’t receive a call until Saturday about scheduling to deliver the chair, however they asked about delivering the next day (Sunday) from 8am-​12pm. They called at 11:30am to say they would be at my house in 30 minutes. The arrived, brought the chair in, set-​up the chair and took the packaging away with them. Additionally, my car had a dad battery and the gave my vehicle a jump start too.
P. S. If you are ordering a massage chair– you will need a doorway that is wider than 30″…we had to try 2 different doors. Front doors are generally wider doors than house doors.

In a world where companies such as this are going down the toilet, Brookstone seems to be surviving in the brick and mortar world. I love this store for their endless variety of cool gadgets and everyday IMPROVED items such as pillows and the like.
The customer service here is good and not too intrusive. They’ll basically help you if you have that look on your face which is something I appreciate and for the record I make that «face» really well.
Their prices are good but even better when they’re having a sale. Of all the products in this place, is it so wrong of me to want to sit in their massage chairs? Didn’t think so.

Cheap electronic junk does not usually work, at least not for long. Save your money and just forgo the gadgets. Things like book lights with limited power that die? You just have to throw them out because they don’t even offer replacement bulbs. It gets one star for the people who work there. They try hard.

They swapped my old fan that failed do to structure pulling apart without argument. Thanks I do appreciate it and all the neat toys you sell.

Best Massage I’ve ever had! Hands Down!
This place is wonderful to keep the BF preoccupied with all their handy dandy gadgets while i get a free massage on one of their super duper comfy massage chairs. My personal favorite is the one thats worth $ 3000. Thats the one that does the job!
One day i’ll buy the chair. promise! but for now… i think i’ll keep testing it out =)