California Printer Repair

I had two identical HP 3015 printers that had similar problems. Bernie diagnosed the issue over the phone (said he was 99% sure, and he was right!), ordered the parts that day, they arrived two days later, I brought the printers in & they were fixed the day after that. The actual price matched the estimate exactly, and they are now working as good as new. Excellent service.

Just called to see if my printer could be repaired. I explained the problem and what I had tried to do to fix it. I was told that model has a history with that problem and HP was no longer making parts for it. Recommended buying another printer. How refreshing to deal with someone who is upfront and honest. Thank you for not taking my money and wasting my time.

I have a Sharp home printer and it had problems. I called Sharp and they gave me a company in San Bruno to do the repair, they didn’t answer the phone. I found California Printer Repair on Unilocal.They were courteous on the phone when I called, gave me an appointment for the next day, turned up on time. The technician showed up on time, did a great job and charged the exact amount that his office quoted. For printer repair this is my go to firm from now on.

Steve J
Don’t know how they got the great reviews because our experience was anything but…
2 phone calls — neither one returned.
Took a drive over to their office and went in to make sure they were there. They were. Asked if they could repair a Canon printer. They said they could. Go back to car and carry printer in — employee then asks, «Is it a laser or cartridge?»
I told him a cartridge — he then informed me they don’t touch cartridge-​loaded printers.
THEY ONLY REPAIR LASERS — ANYTHING ELSE DON’T WASTE YOUR TIME.

I called, Robert referred me to another company that specialized in my problem which was a printer head on a cannon. They have the part in stock.
He was extremely professional and real and made the best suggestions.
very refreshing!
Thank you so much, I will always go to you first!
Heidi

Although most people toss broken printers, I have a nice HP 3600N and did not want to relegate it to the dump where it will NEVER decompose. I called plenty of places including HP and Robert was the only person who correctly diagnosed the problem by phone and came to my home to fix it. The price was very reasonable and the service was highly professional. I cannot recommend this highly enough. This business understands what it means to provide excellent customer service.

Positive… positive and positive. Robert returning my call/​message exactly at the time I told him I was coming in the office the next morning, and he came the same day within the ETA he provided.
Didn’t get a chance to meet him and see the job result in person because I had to leave early that day, but my co-​worker texted me saying that the job was perfect, and that Robert was quick and professional. I asked her, out of five stars, what would would be her rating… in no time she replied back: 5 stars.
Cost is fair and reasonable too. Highly recommended and will definitely use California Printer Repair, Inc. service in the future again.

i have an older hp 4mv… prints tabloid as well as letter… unless it’s paper jamming. i called cpr and one other east bay company.
by the time the other company called back, robert was already on his way. they had the part (rollers + clutch assembly) in stock, and came to me.
the printer was fixed in short order, and robert was a total pro… HIGHLY RATED!

I LOVE working with CPR! They’re knowledgeable, super friendly, efficient, and fast. I worked at my old job for 12 years and any time one of our many machines (copiers, printers, fax machines, scanners, etc.) broke down, I immediately called CPR and they always gave me an accurate ETA. When they arrived, they wasted no time in getting to work. It was rare that there was a machine they couldn’t fix but when that did happen, they always had suggestions on alternative solutions. When our scanner at my new office broke down, I didn’t even consider calling anyone else up for repair and I’m so glad that I did. Trust me, you don’t want to trust your office machines with anyone else!

I called Robert because of a problem with my printer. After I explained the problem, he told me it couldn’t be fixed. I appreciated his candor and honesty.

I am very pleased with the responsiveness and service we received from California Printer Repair. They answered a lot of questions for us over the phone that ended up resolving issues without a service call. When we called them to service our work group laser printers and MICR check printers we were equally as pleased with their fair prices, and straight forward service approach.

Had a simple question about a repair. I called, they answered. That’s always a good start. They were very helful and lead me in the right direction.

Robert was extremely helpful. When I called he helped me with my printer right over the phone for free. This is the kind of person (and company) you want to do business with. They care more about helping you solve your problem than making a sale. I will definitely come to them when I need something else. I taped their number to my printer for future reference.

All it took was a five minute phone call for California Printer Repair to save me a lot of time and expense by telling me that the problem with my HP Photosmart C7180 — it won’t print black, even though the cartridge is brand new — is with the print head.
The bad news is that HP doesn’t supply replacement print heads for this model, so this printer is now e-​waste.
The good news is that CPR suggested a Canon model that does have replaceable print heads, which is what I’ll be buying to replace the HP Photosmart. Thanks!

I had a small problem (small piece of paper caught in a gear). I called around and got answers like: repairs typically cost $ 300 – 400, you should just buy a new printer. California Printer Repair came out within a couple of hours, listened to what I had to say, looked where I’d seen the piece of paper, removed it and voila! Printer is working again. I know these machines are built to be disposable, but my all-​in-​one wasn’t cheap and I don’t WANT a new one. Whew!

This is a «Top Shelf «company. Personable service.
I have always been please with CPR.
Not much more to say except I recommend then for any laser printer service or even their toner cartridges.

My Color Laserjet 4650dn printer had a fuser error message. I found California Printer Repair through Unilocal.I called them up and they came out the same day with a replacement fuser and fixed the printer. The service was quick and easy and the technician was very professional.

My HP Laserjet 4000 had a major paper jam. Unfortunately for me, the majority of my work is done with my printer. After two hours of probing and jamming screwdrivers and tweezers into my printer to loosen the paper, I gave up.
I found California Printer Repair on a list of HP authorized servicers; however the shop is a good 20 mins away from my house, 40 mins with traffic. I called and Robert answered. I told him my story, and he said they do house calls for an extra $ 20 fee.
He was at my house in less than two hours, same day! He got to business, and within seconds had my printer disassembled on the dining room table.
This guy knows his stuff! He might be able to do repairs blind-​folded! After engaging in some small talk, we found he’d been in the printer business for 16 years, and shared a wealth of information about all sorts of different printers.
I completely recommend this company. I was very pleased with the service. My printer ended up needing printing rollers. He also cleaned and replaced my rubber rollers as a complimentary service.
This company also sells printer supplies as well. I will be buying my toner cartridges from California Printer Repair in the future, and I would definitely call again if I need any help with my trusty printer.