Chase Bank

I have been banking here for 15 years. Always friendly & helpful employees. I do all my banking around 4:30pm [peak banking times]. I have never had more than 2 people in front of me. There are always at least 3 tellers working. When my credit card # was stolen they were VERY helpful in straightening the mess out. They made calls to their corporate office to streamline the process for me. Easy parking. Very clean & modern inside. Highly recommend!

If you were looking to do a quick bank stop, this Chase is not where you should head to. Every single visit here takes a long time. Long line, lone teller leads to long waiting time, and it does not seem like they are going to change this practice.
The manager is always pleasant, greeting everyone waiting in line. But the pleasantness does not alleviate long waiting times, and I am positive a grouchy, efficient teller or two would be considerably more appreciated.
Just go here for your ATM needs and try to avoid the long wait with the tellers.

I’m surprised this location only has 2 stars. Every time I’ve walked in, I received a greeting from more than one person. Customer service is always amazing, anyone who works there is always willing to help. Javier helped me set up my college checking account and even called me days later to see how it was working out. Really impressed with this bank

Not sure what everyone is talking about but I came in to open a new account and the service was awesome!!! If you need help… go to Shakila as she is super accommodating and just did everything to set up my account but also took the time to set up everything on my online account! Fantastic service here! I’m glad I came here!

CUSTOMER SERVICE FOR YOUNG ADULTS
Customer service is bad, not the same when this branch use to be wamu (Washington mutual). My grandma and mom have an account with them and treat them a little better but still bad customer service. My family has been going to this bank for many years even before it was wamu and chase, it is disappointing.
UPDATE: also when i tried to close my debt card account with chase, i was almost scammed out of all my money, luckily i kept track of how much money i had in my account because when the lady that helped me (shakila) went to get my money, she came back with $ 100 less than what was in my bank account and tried to pull it off like that was what i had, when i corrected her, she said «oh yea, your right» with out even trying to recheck her computer and said that it was the computers fault.
so again for YOUNG ADULTS watch out with the service in this bank, they try to pull fast little tricks on you (my experience)

This bank is a joke. A friend gave me a check so I went to his bank Chase to cash it. Since I have a wells fargo account and not Chase they charged me $ 6 to cash a check in the amount of $ 194.
And the check was from CHASE. This is absurd.

The regular tellers at this bank are average. The problem with this bank is the horrid assistant manager. When I was having issues with my account, I went in and had to talk to someone in charge to straighten things out. I got the runaround for a while and this assistant manager even tried lecturing me about my account use, which was not my fault I was dealing with fraudulent charges at the same time as my own expenditures. I couldn’t believe it. When I asked to talk to the branch manager, she even lied and said she WAS the branch manager. Only after telling her twice that I knew she was not I was able to find out the days that her branch manager was in.
My experience with this bank actually caused me to close my account with this financial institution and move to Bank of America. I have so far been satisfied with their service. Prior to my experience with the assistant manager of this bank, I was a member through this location before Washington Mutual was taken over by Chase… AND before Great Western was taken over by Washington Mutual. That should tell you how horrible of an experience this was.
Hopefully this review saves someone future headaches of dealing with this branch and either going to another one or a different financial institution all together.

Not a friendly place. Granted, bandit barriers never help, but they are unfriendly there! I don’t know if I’m wearing an invisibility cloak everytime I go in because the manager and tellers ignore me and the other customers. I can never get the time of day from anyone there. Then, if I finally do get to interact with someone, I make small talk about the weather, work, etc.– and they don’t even respond to me. I don’t know, maybe I have a frog in my throat that makes me unable to be understood– but only at that location.
I’m sorry, I know I’m an inconvenience to you just because I have my money with your company and I need to be waited on. I can take it to a competitor instead if I’m that much of a nuisance to you.
Yes, I’ve been to other Chase/​former WaMu branches, and while none of them have particularly wowed me since Chase took over, they’re adequate enough. This one on Ygnacio Valley Road takes the cake for rude, apathetic, and lousy employees.
In the meantime, I’ll see about shedding that invisibility cloak and extracting the frog from my throat.