Concord Heating & Air Conditioning

I had been getting estimates to replace my 1978 furnace, but thought I’d have it serviced to see how much more life there was in it. The technician discovered a small crack in the heat exchanger, and that the carbon monoxide readings were slightly elevated. He said he would have to shut it down and turn off the gas to it. He said that if I got a carbon monoxide detector, he could come back that afternoon and turn it back on.
I went right out and bought the carbon monoxide detector. When the owner of the company realized that they were not getting the business to replace the furnace, he refused to turn the gas back on. After I called and complained to the owner, he called the fire department to report it. Then they came to my house to check it because of that report.
Well, it is understandable if it is standard operating procedure to not turn it back on and to call the fire department. But that is not what it seemed. As long as they thought they were getting the bigger job, they were fine to turn it back on. Is that a safe and ethical way to do business? If it is safe, turn it back on. If it is not, don’t turn it back on. Don’t make it depend on whether you get a larger job.

Terrific service. Called early Monday morning when our AC was broken and the temps were expected to be near 90 for that day and the next couple days. The service guy came in the early afternoon and repaired the system in about an hour. Friendly, very knowledgeable service. I highly recommend and would definitely use again!

Chris (the owner) took good care of me tonight. Our AC wasn’t working the first time we turned it on for the season, and I thought it be related to the time when Concord Heating was out here this winter to fix a circuit board in the furnace. Although it was 7:00 pm, Chris walked me through the issue on the phone and — sure enough — I am now sitting on my couch in articulacy-​cooled air. Good company.